Senior customer engineer Work, Jobs in Eng (with Salaries)

Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
Senior Solution Architect - EMEA North
Camunda Careers —London
- £144,900 - £429,900 a year
- Full-time
- Remote
- Travel
- AI
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Senior Credit Collections Specialist
Shure —Waltham Abbey
- £46,200 - £74,000 a year
- Full-time
- Hybrid work
- Accounting
- Communication skills
5d
Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
8d
Senior Technical Support Engineer
YugabyteDB —London
- Remote
- Linux
Delivery Manager -UK - Permanent
Satalia —London
- Remote
- PMP
- Continuous improvement
- AI
- Flexible schedule
7d
Senior AI Engineer
1st Central —Haywards Heath
- Up to £75,000 a year
- Hybrid work
- Azure
- Analysis skills
- Mentoring
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Senior Delivery Manager I
Sage —London
- £67,000 - £78,000 a year
- Hybrid work
- PMP
- Continuous improvement
- In-person
- Annual leave
5d
Senior Engineer
Ecotricity Group Limited —Stroud
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Master's degree
- AWS
- AI
- Free parking
- Work from home
Quick apply
6d
Graduate Programme 2027: Information Security Engineer (Operations)
Revolut —London
- £16,600 a month
- Full-time
- Hybrid work
- English
- Master's degree
- Bachelor's degree
Senior Product Engineer (TS/NodeJS/Vue)
n8n —London
- £72,800 - £190,000 a year
- Full-time
- Remote
- Life insurance
Senior Field Application Engineer - HPC (UK + Multiple European Locations)
Advanced Micro Devices, Inc —London
- Remote
- Computer Science
- English
- Bachelor's degree
7d
Technical Deployment Lead
Anthropic —London
- £165,000 - £230,000 a year
- Hybrid work
- Up to 50% travel
- Bachelor's degree
- Machine learning
- Flexible schedule
7d
Senior Technical Author
Siemens —Southampton
- £53,600 - £91,100 a year
- Full-time
- Hybrid work
- Analysis skills
- Maths
- Bachelor's degree
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Staff/Lead Front-end Engineer
Mimica —London
- Full-time
- Remote
- English
- Communication skills
- Annual leave
- Flexible schedule
Senior Backend Engineer, Integrations - 100% Remote - EMEA
Hostaway —London
- Full-time
- Remote
- APIs
- AI
- Annual leave
Quick apply
13d
Senior Product Manager
Junior AI —London
- £110,000 - £125,000 a year
- Full-time
- AI
- Gym membership

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Sr. Customer Success Engineer, EMEA

Censys -
London

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Job details

£93,000 - £107,000 a year

Qualifications

Technical troubleshooting
Stakeholder collaboration
Technical support
SSL
Network Protocols
Splunk
Risk management
Mentoring
Organisational skills
ServiceNow
Customer support
Customer interaction
Communication skills

Full job description

Company Background

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

Role Summary:

In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a Senior CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisor during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.

Location: This is a fully remote position within the United Kingdom, with a preference for being located around the London metro area.

What You’ll Do:

Partner with the Customer Success organization to deliver a world-class, white-glove customer experience
Own the technical success of a portfolio of strategic customers, serving as a trusted advisor across onboarding, implementation, and adoption
Manage and resolve support requests from simple to highly complex, acting as the primary escalation point for high-impact customer issues
Proactively identify risks to customer health and drive mitigation plans to reduce time to value
Lead complex implementations from technical discovery through production rollout
Guide customers in deploying, troubleshooting, and optimizing integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow
Translate customer business and security objectives into scalable technical solutions
Represent the customer perspective by identifying trends and sharing actionable feedback with Product and Engineering
Help define success metrics and feedback loops for new product launches
Mentor CSEs and contribute to evolving internal processes, runbooks, and support standards
Serve as a subject matter expert and escalation resource for complex technical challenges

What You’ll Bring:

4+ years of experience in a technical, customer-facing role, ideally within a cybersecurity SaaS environment
Proven experience owning complex customer relationships and driving technical outcomes
Strong understanding of security tooling, cloud providers, and common network protocols, including SSL/TLS
Advanced proficiency in Python and comfort working with REST APIs
Ability to influence without authority and collaborate effectively across teams
Excellent communication, organizational, and troubleshooting skills
Comfort operating with ambiguity in a fast-paced, high-growth environment
A self-starter mindset with a resourceful, “figure-it-out” attitude and a strong customer focus

The annual base salary range for this role will be around £93,000 - £107,000, plus bonus eligibility and equity.

In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.

This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom.

Identity Verification

As part of our hiring process, all candidates who receive an offer of employment will be asked to complete an identity verification through CLEAR.

California Privacy Rights Notice

Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy.

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Refine Your Search

senior customer engineer jobs in eng

Sr. Customer Success Engineer, EMEA

Senior Solution Architect - EMEA North

Chief Technology Officer

Senior Credit Collections Specialist

Head of Customer Success

Senior Technical Support Engineer

Delivery Manager -UK - Permanent

Senior AI Engineer

Customer Onboarding & Transition Specialist

Senior Delivery Manager I

Senior Engineer

Graduate Programme 2027: Information Security Engineer (Operations)

Senior Product Engineer (TS/NodeJS/Vue)

Senior Field Application Engineer - HPC (UK + Multiple European Locations)

Technical Deployment Lead

Senior Technical Author

Senior TechOps Generalist

Staff/Lead Front-end Engineer

Senior Backend Engineer, Integrations - 100% Remote - EMEA

Senior Product Manager

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