Support escalation engineer Work, Jobs in Eng (with Salaries)

Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Senior Technical Support Engineer
YugabyteDB —London
- Remote
- Linux
Escalation Engineer
TeamViewer Germany GmbH —London
- Remote
- Azure
Quick apply
2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- Communication skills
IT Solutions Engineer (Networking)
Focus Group —Camberley
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Computer networking
- SharePoint
Principal Support Engineer
Tyk Technologies —London
- Weekend availability
- Remote
- Continuous improvement
- APIs
- Leadership
- Annual leave
Quick apply
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
2nd Line Application Support Analyst - Remote
National Residential Landlords Association —England
- £34,999 - £35,000 a year
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply
1d
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
Junior Technical Support Engineer
Zixi —London
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Linux
Quick apply
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Scripting
- Leadership
- Communication skills
2nd Line Support Engineer / Field Engineer [permanent or contractor]
Core —London
- Full-time
- Hybrid work
- Analysis skills
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Application Support Engineer (3rd Level)- Bristol
FDM Group —Bristol
- Hybrid work
- DevOps
- Continuous improvement
- Mentoring
- Annual leave
Senior Support Engineer
Novastar Infotech Ltd —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- In-person
Quick apply

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support escalation engineer jobs near eng

Sr. Customer Success Engineer, EMEA

Censys -
London

Apply Now

Job details

£93,000 - £107,000 a year

Qualifications

Technical troubleshooting
Stakeholder collaboration
Technical support
SSL
Network Protocols
Splunk
Risk management
Mentoring
Organisational skills
ServiceNow
Customer support
Customer interaction
Communication skills

Full job description

Company Background

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

Role Summary:

In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a Senior CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisor during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.

Location: This is a fully remote position within the United Kingdom, with a preference for being located around the London metro area.

What You’ll Do:

Partner with the Customer Success organization to deliver a world-class, white-glove customer experience
Own the technical success of a portfolio of strategic customers, serving as a trusted advisor across onboarding, implementation, and adoption
Manage and resolve support requests from simple to highly complex, acting as the primary escalation point for high-impact customer issues
Proactively identify risks to customer health and drive mitigation plans to reduce time to value
Lead complex implementations from technical discovery through production rollout
Guide customers in deploying, troubleshooting, and optimizing integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow
Translate customer business and security objectives into scalable technical solutions
Represent the customer perspective by identifying trends and sharing actionable feedback with Product and Engineering
Help define success metrics and feedback loops for new product launches
Mentor CSEs and contribute to evolving internal processes, runbooks, and support standards
Serve as a subject matter expert and escalation resource for complex technical challenges

What You’ll Bring:

4+ years of experience in a technical, customer-facing role, ideally within a cybersecurity SaaS environment
Proven experience owning complex customer relationships and driving technical outcomes
Strong understanding of security tooling, cloud providers, and common network protocols, including SSL/TLS
Advanced proficiency in Python and comfort working with REST APIs
Ability to influence without authority and collaborate effectively across teams
Excellent communication, organizational, and troubleshooting skills
Comfort operating with ambiguity in a fast-paced, high-growth environment
A self-starter mindset with a resourceful, “figure-it-out” attitude and a strong customer focus

The annual base salary range for this role will be around £93,000 - £107,000, plus bonus eligibility and equity.

In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.

This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom.

Identity Verification

As part of our hiring process, all candidates who receive an offer of employment will be asked to complete an identity verification through CLEAR.

California Privacy Rights Notice

Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy.

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Refine Your Search

support escalation engineer jobs in eng

Sr. Customer Success Engineer, EMEA

End User Support Engineer (L2/L3)

Senior Technical Support Engineer

Escalation Engineer

2nd Line Support Engineer- Permanent

Senior Network Support Engineer - Reactive

MSP 3rd Line Service Desk Technician

Desktop Support Engineer

IT Solutions Engineer (Networking)

IT Support Engineer (1st to 2nd Line Progression)

3rd Line Support Engineer

Principal Support Engineer

Technical Engineer - 2nd Line

2nd Line Application Support Analyst - Remote

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

Junior Technical Support Engineer

Senior Systems Engineer, User Support

2nd Line Support Engineer / Field Engineer [permanent or contractor]

Application Support Engineer (3rd Level)- Bristol

Senior Support Engineer

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