Customer care specialist Work, Jobs in England (with Salaries)

Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
2d
Customer Care Specialist
Prima —London
- Hybrid work
- Data entry
- Communication skills
Quick apply
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Retention Specialist
Street Group —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
4d
Customer Accounts Specialist
Clarion Housing Group —Leatherhead
- £33,608 - £38,958 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- CRM software
- Bachelor's degree
- Organisational skills
Quick apply
Specialist Customer Care
Barclays —Knutsford
- Banking
Customer Care Operations Specialist (12 mth)
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
9d
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
9d
Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
Validation Specialist - Customer Team
Prima —London
- Hybrid work
- Communication skills
Quick apply
Customer Care Officer
United Infrastructure —Brentwood
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Customer service
- Mentoring
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Customer Service Advisor
Barclays —Northampton
- Monday to Friday
- Computer skills
- Communication skills
- Time management
Cash Reconciliation Specialist
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Accounting
- Annual leave
Quick apply
Customer Feedback & QA Specialist
Prima —London
- Hybrid work
- Communication skills
Quick apply
Customer Service Representative
The Granite Group —Formby
- £25,877 - £27,515 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Customer Service Specialist
Vitality —Stockport
- £27,976 a year
- Communication skills
- Time management
- Life insurance
10d

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Client Placement Specialist

UK Therapy Guide
London

Quick apply

Job details

Part-time
£14 an hour
2 days ago

Benefits

Work from home

Qualifications

Google Suite
Customer service call handling
Client engagement
Appointment booking and call handling
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Join UK Therapy Guide as a Client Placement Specialist

Are you a people-focused professional who thrives on meaningful conversations and real-world impact?

We’re looking for a results-driven Client Placement Specialist to join UK Therapy Guide on a part-time basis. This fully remote position is ideal for someone who thrives in a dynamic, client-focused environment and is passionate about guiding individuals on their mental health journey. In this role, you’ll work directly with clients during live placement calls, offering empathetic, confident support as you guide them from their first enquiry to the start of their therapy journey.

Your ability to listen, reassure, and inspire trust will play a vital role in helping clients take an important step toward better mental health. You won’t be doing this alone. We provide comprehensive training, clear guidance, and operate under strict safeguarding procedures, ensuring the highest standards of care for both clients and our team.

About Us

UK Therapy Guide is a rapidly growing online therapy platform dedicated to making high-quality mental health therapy accessible across the UK. We connect individuals with qualified therapists, offering personalised matching services to ensure clients find the right therapeutic fit. We are passionate about transforming mental health access and are looking for individuals to join us on this mission.

Hours

Part-time: Approximately 17 hours per week.

This role is based on 4-hour shifts.

Our core shift blocks are: 9 a.m. - 1 p.m. 4 p.m. - 8 p.m.

The successful candidate must have the flexibility to work a combination of both morning and evening shifts to complete their weekly hours.

Key Responsibilities

Successfully guide clients from initial inquiry to a booked first session through empathetic and effective placement calls.
Consistently maintain high booking efficiency and ensure accurate client onboarding data.
Ensure a high level of client and therapist satisfaction by providing timely and helpful support.
Contribute to the continuous improvement of our placement process by gathering and managing client feedback.
Manage administrative tasks and maintain accurate data to ensure a smooth client journey.

Required Skills & Qualifications

Proven experience in a target-driven customer service role is essential. Excellent communication skills (written and verbal).
Strong interpersonal skills, with the ability to empathise and build trust with clients to guide decisions.
Demonstrated resilience, with the ability to manage customer inquiries and remain composed under pressure.
Goal-oriented, with a strong desire to meet and exceed targets.
Confidence in clear and persuasive communication, gently supporting hesitant clients towards making a decision.
Highly organised and able to handle multiple tasks efficiently.
Strong technical proficiency, including expertise with Google Workspace and the ability to quickly learn and adapt to new software.

Why Join Us?

Flexible, remote working opportunity
Be part of a company that’s making a real difference in mental health
Growth and development opportunities
A collaborative, creative, and supportive work environment

Application question(s):

1. This role combines empathetic client support with the responsibility of guiding clients to start their therapy journey. Why does this specific combination of helping people and achieving a clear outcome appeal to you?

2. How do you ensure excellent customer care and detail management when communicating with clients remotely?

3. How do you feel about working in a role with specific, measurable targets? Describe your experience with this.

Pay: £14.00 per hour

Benefits:

Work from home

Work Location: Remote

Quick apply

Refine Your Search

customer care specialist jobs in england

Client Placement Specialist

Customer Care Specialist

Customer Support Specialist - UK

Customer Retention Specialist

Customer Accounts Specialist

Customer Onboarding & Transition Specialist

Customer Onboarding Specialist

Specialist Customer Care

Customer Care Operations Specialist (12 mth)

Product Support Specialist (Part-Time)

Customer Advisor

Validation Specialist - Customer Team

Customer Care Officer

Lead Agent

Lead Agent - T3

Customer Service Advisor

Cash Reconciliation Specialist

Customer Feedback & QA Specialist

Customer Service Representative

Customer Service Specialist

I want to receive the latest job alerts for customer care specialist in england

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