Customer relations representative Work, Jobs in England (with Salaries)

UKVI Compliance & Administrative Review Officer
Regent College London —London
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Customer Experience (CX) Advisor
Boots —Nottingham
- £25,652.88 a year
- Part-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
1d
Senior Employee Relations Advisor
Leonardo UK Ltd —Yeovil
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Negotiation
- Flexible schedule
- Referral programme
8d
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Customer Success Business Partner - Fixed Term Contract
Anaplan —London
- Sales
- Driving
- Software development
Quick apply
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
7d
Theatrical Public Relations Manager, EMEA, MGM Theatrical
Amazon UK Services Ltd. —London
- Full-time
- English
- Presentation skills
- Bachelor's degree
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
7d
Quality Assurance Surveyor (London) 9 to 12 month contract
TrustMark (2005) Ltd —London
- £40,000 a year
- Computer literacy
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Work from home
Quick apply
6d
Planning Enforcement Team Leader
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Presentation skills
- Leadership
- Negotiation
- Employee assistance programme
EMEA Labor Relations Manager, Global Corporate Employee Relations (GCER)
AWS EMEA SARL (UK Branch) - F93 —London
- Full-time
- English
- AWS
- Bachelor's degree
Repairs Customer Service Representative
Safran —Braintree
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Theatrical PR Specialist UK, MGM Theatrical
Amazon UK Services Ltd. —London
- Full-time
- Remote
- Bachelor's degree
- Mentoring
1d
People & Culture Advisor
Neg Earth Lights Ltd —Park Royal
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Academic Registration and Student Support Specialist
Nuova Accademia di Belle Arti —London
- Full-time
- Microsoft Excel
- English
- Master's degree
8d
Green Spaces Inspector
Hillingdon Council —Uxbridge
- £32,535 - £33,987 a year
- IT
- Communication skills
- Free parking
- Employee discount
9d
Fundraising Sales Representative (Entry-Level)
Rise & restore —Manchester
- £24,784 - £50,000 an hour
- Temporary
- Hybrid work
- CRM software
- Sales
- Customer service
- Relocation assistance
Quick apply
8d
Communications & Stakeholder Manager -UK
Shell Energy —London
- Full-time
- English
- Travel
- Flexible schedule
Consumer Relations Representative (Dutch Speaking)
Deckers Brands —London
- Full-time
- Customer service
- English
- Organisational skills
- Employee discount
14h
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business

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customer relations representative jobs near england

UKVI Compliance & Administrative Review Officer

Regent College London -
London

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Job details

Full-time
£42,000 - £50,000 a year

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Management
Multilingual
Computer literacy
Administrative experience
Communication skills

Full job description

Job Title

UKVI Compliance & Administrative Review Officer

Department

Pre-Enrolment Compliance

Reporting to

Head of Pre-Enrolment UKVI Compliance

Contract type

Fulltime

Salary

£42,000 - £50,000

Contractual hours

40 hours per week (9am-6pm)

Start date

As soon as possible

Main Purpose of the Job

UKVI Compliance & Administrative Review Officer will oversee visa refusal case management, administrative reviews, and UKVI compliance activities in line with the Student Route UKVI regulations, and others as required, and in relation to international students by leading the development, application and maintenance of Points Based Immigration systems whilst working with stakeholders to uphold compliance across the College.

The candidate will have primary responsibility of supporting applicants and students with immigration matters and ensuring full compliance with UKVI regulations. You will also need to monitor performance against the UKVI Basic Compliance Assessment and other key measures and to provide management reports detailing current risks and opportunities.

The ideal candidate will have substantial experience dealing with Student Route visa refusals, Administrative Reviews, UKVI compliance requirements, and immigration casework. A legal or immigration advisory background is highly desirable.

Main Duties and Responsibilities
Key areas of responsibility will include:

Review Student Route visa refusals and assess eligibility for Administrative Review.
Analyse refusal notices and identify case-specific errors in UKVI decision-making.
Prepare and submit Administrative Review applications and supporting representations.
Draft detailed case summaries, evidence bundles and supporting documentation.
Monitor Administrative Review outcomes and maintain accurate case records.
Liaise with applicants, students, agents, legal representatives, and UKVI where appropriate.
Provide advice on refusal trends and preventative measures.
Support complex immigration cases and provide guidance.
Assist in preparing evidence and documentation for immigration-related matters.
Keep up to date with changes to immigration legislation, policy, and sponsor guidance, and keep the College and teams up to date with relevant changes.
Support the CCO and HoD in managing all aspects of Home Office compliance to ensure retention of the College’s Student Visa licence.
Act as SMS User for the Student Visa licences on the UKVI Sponsor Management System.
Maintain the College’s procedural documents pertaining to visa checks, expiring visas, withdrawals from study, changes to study plans, visa refusals and Student Visa reporting.
Maintain and update the visa related material of the College’s website.
Provide guidance to students with visa applications via email and individual meetings, including checking of the final application prior to submission.
Assist the CCO and HoD, and be responsible for all aspects of the preparation, coordination, liaison and organisation with UKVI and the College over compliance visits.
Work under the direction of the CCO and HoD to manage the domestic and international students.
Disseminate relevant information on UKVI compliance issues and relevant changes to colleagues around the College in a timely manner.
Pro-actively review and recommend appropriate modifications to the Regent College policy to ensure that all operational processes and procedures used throughout the institution follow the relevant UKVI legislation and guidelines.
Carry out regular internal compliance audits.
Provide advice and training to staff and students in matters relating to UKVI compliance, Student Visa Sponsor responsibilities and relevant College policies and procedures, when applicable.
Adopt a proactive approach to Regent College procedures and policies to adhere to compliance.
Maintain management information on enquiries using the Customer Relation Management (CRM) student and SMS (Sponsor Management System).
Assess the consistency and credibility of responses given by applicants.
Deliver excellent customer service in all aspects of the role.

This job description provides a general reflection of the key accountabilities associated with the post; it is expected that the jobholder will undertake any other reasonable duties relating to the broad scope of the position and to assist in efficient service of pre-enrolment UKVI delivery.

Essential

Educated to degree level or relevant work experience.
Knowledge of immigration compliance or experience working in a compliance setting.
Experience and knowledge of Student Route visa compliance, visa refusals and administrative reviews.
Outstanding attention to detail and strong critical thinking and organisation skills.
Ability to work with speed and accuracy.
Computer literate with experience of Microsoft Word, Excel and CRM systems.
Commitment to, and responsibility for, meeting strict deadlines.
Able to build good working relationships across all levels with excellent interpersonal and communication skills.

Desirable

Experience of working in the Higher Education sector.
Competent user of the SMS UKVI reporting system.
Understanding of other immigration rules, regulations and regulatory frameworks.
Experience of monitoring and reporting data.
Line management experience.
Proficiency in using interview techniques and tools.
High ethical standards and integrity.
Ability to handle sensitive information confidentially.
Multilingual skills are an advantage and desirable, but not essential.

Compliance Statement

Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.

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Refine Your Search

customer relations representative jobs in england

UKVI Compliance & Administrative Review Officer

Customer Experience (CX) Advisor

Senior Employee Relations Advisor

Customer Relations Clerk

Customer Success Business Partner - Fixed Term Contract

Complaints and ME’s Manager

Theatrical Public Relations Manager, EMEA, MGM Theatrical

Airport Services Duty Supervisor - London Heathrow

Quality Assurance Surveyor (London) 9 to 12 month contract

Planning Enforcement Team Leader

EMEA Labor Relations Manager, Global Corporate Employee Relations (GCER)

Repairs Customer Service Representative

Theatrical PR Specialist UK, MGM Theatrical

People & Culture Advisor

Academic Registration and Student Support Specialist

Green Spaces Inspector

Fundraising Sales Representative (Entry-Level)

Communications & Stakeholder Manager -UK

Consumer Relations Representative (Dutch Speaking)

Global Employee Relations Investigator

I want to receive the latest job alerts for customer relations representative in england

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