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Head of Maintenance

The Restaurant Group Ltd -
London

Quick apply

Job details

Permanent | Full-time
£70,000 - £75,000 a year
2 days ago

Qualifications

Reactive maintenance implementation
Building fabric maintenance
Stakeholder collaboration
Stakeholder liaison
Facilities management
Cost control
Continuous improvement
Continuous improvement cycles oversight
HVAC
Planned Preventative Maintenance (PPM) implementation
Mechanical building services repair
Leadership
Communication skills
Planned maintenance

Full job description

We’re TRGC, one of the UK’s biggest hospitality businesses, and for over 35 years we’ve been serving millions of guests across our restaurant group, Concessions. From high-street favourites to buzzing airports, our diverse portfolio including iconic brands like Giraffe offers something for everyone. It’s all about great food, welcoming spaces, and experiences people come back for.

The Role

We are looking for a Head of Maintenance who will be responsible for leading the maintenance strategy, delivery and performance across all TRGCs, airport restaurant, bar, retail food, back-of-house and support areas. The role ensures that every trading unit is safe, compliant, operationally resilient, guest-ready and maintained to the required brand and airport standards, with minimal disruption to trading and passenger experience.

What you’ll be doing

Maintenance strategy: Lead and develop the maintenance strategy to ensure reliability, compliance, guest experience, brand standards and commercial performance across the TRGC estate.
Planned maintenance: Own and improve the PPM programme across building fabric, kitchen equipment, refrigeration, HVAC, electrical, plumbing, drainage, fire/life safety and other critical assets.
Reactive maintenance: Oversee the HelpDesk and Regional Maintenance Managers to ensure issues are prioritised and resolved quickly, particularly those affecting trading, safety, food safety or airport compliance.
Contractor management: Manage maintenance contractors and specialist suppliers, ensuring strong performance, value for money, safe working practices and quality delivery.
Compliance & risk: Ensure maintenance meets all relevant health and safety, fire, food, electrical, gas, water hygiene, asbestos, airport security and environmental requirements.
Airport stakeholders: Work closely with airport operations, engineering, security, landlords and brand partners to coordinate access, permits, approvals and works.
Team leadership: Lead, coach and develop the maintenance team, setting clear priorities, standards and performance expectations.
Budget management: Manage maintenance budgets, control costs and identify savings without compromising safety, compliance or standards.
Asset management: Maintain accurate asset records, condition surveys, service histories, warranties and replacement plans to support future investment.
Projects: Support new openings, refurbishments, closures, equipment replacement and capital projects, ensuring safe handover and operational readiness.
Emergency response: Lead the response to critical incidents including leaks, power failures, equipment breakdowns, fire alarms and drainage issues.
Continuous improvement: Use data, audits and feedback to improve reliability, reduce repeat failures, enhance supplier performance and improve the guest and team member environment.

Experience, Skills and Qualifications

Proven senior maintenance, facilities or engineering leadership experience in a high-volume, multi-site environment.
Experience using Pronett/Access Maintain preferred.
Hospitality, restaurants, retail, airports, transport, hotels or leisure experience desirable.
Strong knowledge of planned/reactive maintenance, contractor management, asset management and statutory compliance.
Good understanding of commercial kitchens, HVAC, electrical, mechanical, plumbing, drainage, fire safety and building maintenance.
Experience managing budgets, contracts, KPIs and supplier performance.
Strong stakeholder management and communication skills.
Confident decision-maker with excellent leadership, planning and problem-solving skills.
IOSH Managing Safely or NEBOSH desirable.
Relevant technical, engineering or facilities qualification desirable.
Ability to obtain and maintain required airport security clearance and access approvals.

What you bring

Highly organised, practical and commercially aware.
Calm under pressure with strong decision-making skills.
Visible, hands-on and confident with teams and senior stakeholders.
Proactive on risk, compliance and operational resilience.
Customer-focused, understanding the impact of maintenance on guest experience and brand reputation.
Collaborative and solutions-focused, comfortable working in a complex airport environment.

What’s in it for you

Impact from day one: Your decisions keep our sites trading and our guests happy.
Freedom & flexibility: Field-based autonomy, blended with supportive HQ touchpoints.
Career runway: Learn from industry pros, gain airport-specific expertise and grow with TRG.
People you’ll like: Down-to-earth teammates who work hard, solve fast and have fun doing it.
Travel covered: We’ll pick up the tab for the miles (and flights) you rack up when travelling for work.

Need adjustments during the application process? Just let us know — we want you to be at your best.

Please be aware this role requires flexibility to support a 24/7 airport trading environment. The post-holder may be required to attend site outside normal working hours, support peak travel periods, respond to urgent incidents and coordinate works during restricted access windows to minimise disruption to trading and airport operations.

Quick apply

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director of maintenance jobs in england

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