Helpdesk agent Work, Jobs in England (with Salaries)

IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- IT
Technical Helpdesk Agent
myPOS —Manchester
- Weekend availability
- Software troubleshooting
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
5d
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
7d
IT 1st Line Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Full-time
- Computer networking
- Work from home
Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 - £27,500 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
IT Support Technician
Urbanbubble —Manchester
- £26,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Annual leave
- Sick pay
Quick apply
12d
Customer Service Desk Co-Ordinator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Co-ordinator
Nelson Dish and Glasswashing Machines Ltd —Acton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Technical Helpdesk Engineer
MSX International —Colchester
- Full-time
- Remote
- Customer service
- Computer literacy
- Project management
- Annual leave
- Employee discount
Quick apply
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
Helpdesk Operator
Sodexo —Swindon
- £27,797.64 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
7d
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Helpdesk & Operations Coordinator
One Space Facilities Management —Leeds
- £27,000 - £30,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Administrative experience
Quick apply
5h
Estate and Facilities Coordinator
Rendall & Rittner —London
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
AI & Automation Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- English
- Master's degree
- SQL
7d
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply

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IT Helpdesk Specialist, UK

Similarweb -
London

Apply Now

Job details

Qualifications

MCSA
Windows
Technical support
Microsoft Office
Bash (Unix shell)
IT support
Scripting
Mac OS
IT
SaaS
Communication skills
Python
PowerShell
CompTIA A+
Intune
Help desk

Full job description

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Why this role is important at Similarweb:

At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren't looking for "ticket takers"—we are seeking exceptionally skilled IT engineers to help build a dynamic support team.

You'll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms.

This role will be critical in supporting our company-wide 'AI in Motion' initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta's identity framework.

This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment.

Key Responsibilities

1. End-User Support & Resolution

Serve as the primary point of contact for technical support through a ticketing system, chat, and email, ensuring rapid and effective issue resolution.
Provide expert, hands-on, and remote troubleshooting for all end-user devices running macOS and Windows operating systems.
Resolve issues across a critical application stack, including Google Workspace, Okta SSO/MFA, Microsoft 365, and MDM platforms (Jamf, Kandji, Addigy, etc.).
Maintain network connectivity, hardware, peripherals, and Audio/Video Conferencing systems.

2. IT Operations & Lifecycle Management

Execute the full employee lifecycle for IT access: provisioning accounts, access, and devices for new hires, and securely managing offboarding processes.
Manage user identities, groups, and permissions within centralized systems like Okta to ensure least-privilege access.
Maintain a precise and up-to-date IT asset inventory, overseeing the complete lifecycle of laptops, accessories, and software licenses.

3. Process Improvement & Knowledge

Drive process improvements and automation initiatives to enhance the efficiency and quality of IT service delivery.
Create and maintain high-quality internal IT documentation and knowledge base articles.
Collaborate with IT Engineering and Operations teams on projects to elevate the overall employee technology experience.

Desired Skills:

2–4 years of experience in IT support, helpdesk, or similar technical support role.
Strong troubleshooting skills in both MacOS and Windows environments.
Hands-on experience with:
- Google Workspace administration
- Okta or other identity management tools
- Office 365 applications
- MDM solutions (Jamf, Kandji, Intune, etc.)
Familiarity with onboarding/offboarding workflows and lifecycle management.
Basic scripting knowledge (Bash, PowerShell, or Python) — a plus.
Excellent communication and interpersonal skills, with a customer-first mindset.
Ability to work effectively across global teams and time zones.
Experience in a cloud-first, SaaS-heavy, and ISO27001/SOC2-compliant environment preferred. PLUS
Certifications such as CompTIA A+, Google Workspace Administrator, MCSA, or Okta Certified Professional — a plus.

Why you'll love being a Similarwebber:

You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Apply Now

Refine Your Search

helpdesk agent jobs in england

IT Helpdesk Specialist, UK

Helpdesk Agent (Full Time Office Working inc weekends)

Technical Helpdesk Agent

Automotive Helpdesk Agent

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

IT Service Desk Agent

IT 1st Line Support Apprentice

Customer Helpdesk Support

IT Support Technician

Customer Service Desk Co-Ordinator

Customer Service Co-ordinator

Technical Helpdesk Engineer

IT Technical Systems Analyst (Applications Team)

Helpdesk Operator

Help Desk Engineer

Helpdesk & Operations Coordinator

Estate and Facilities Coordinator

AI & Automation Specialist

Customer Service Lead

Call Centre Team Leader

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