Incident manager Work, Jobs in England (with Salaries)

Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Project management
- Bachelor's degree
Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
3d
Major Incident Manager Lead
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Communication skills
Station Manager – Incident Command Training
WSCC —Horsham
- £52,040 - £57,402 a year
- Full-time
- Remote
- Presentation skills
- Leadership
- Communication skills
12d
Incident Response Manager
South West Water —Exeter
- £65,000 a year
- Communication skills
- Annual leave
- Employee discount
7d
Senior Manager, Cybersecurity Incident Response
Arm —Cambridge
- £86,500 - £117,100 a year
- Hybrid work
- Bachelor's degree
- Continuous improvement
- IT
IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Electronic Communications Incident Manager
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Presentation skills
- Financial services
- AI
- Employee discount
Senior Cyber Incident Manager (SCIM)
Tesco UK —Welwyn Garden City
- Full-time
- AI
- Leadership
- Employee assistance programme
Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- IT
- Communication skills
Quick apply
12d
Lead Major Incident Manager
FCDO Services —Milton Keynes
- £48,801 - £53,697 a year
- Full-time
- Management
- Computer Science
- Microsoft Office
- Annual leave
10d
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
14d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
12d
Security Manager, Global Operations
Crisis24 —London
- Full-time
- Military
- English
- Microsoft Office
Quick apply
Technical Programme Manager – Live Incident Response
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
13d
Compliance and Operational Risk Manager - Electronic Trading
Bank of America —London
- Full-time
- Sales
- Project management
- Bachelor's degree
- Employee assistance programme
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- AWS
- Communication skills
Technology - Incident & Problem Manager
Pharmacy2U —Leeds
- Up to £60,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
10d
Cyber Defence Incident Manager
Vodafone —Newbury
- Full-time
- Analysis skills
- Communication skills
- Annual leave
Global Security Operations Center Manager, Vice President
JPMorganChase —London
- Weekend availability
- Analysis skills
- SharePoint
- AI
13d

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Manager, Command Centre & Incident Management

Charles Stanley -
London

Apply Now

Job details

Full-time

Qualifications

Computer Science
Application development
Project management
Bachelor's degree
Project implementation
Financial services
Business
Leadership
Communication skills

Full job description

We’re looking for an experienced and people‑centred Manager, Command Centre & Incident Management to lead our UK Command Centre team. In this pivotal role, you’ll guide technical specialists through high‑priority incidents, ensure rapid service recovery, and communicate clearly with stakeholders at every level, including senior and executive leadership.

If you thrive in fast‑paced environments, enjoy solving complex problems, and excel at bringing people together during critical moments, this role offers the opportunity to make a meaningful impact across the organisation.

What You’ll Be Doing:

As the UK lead for the Command Centre, you’ll oversee a team responsible for supporting and restoring complex enterprise technology services. You’ll combine technical understanding with strong leadership, communication and decision‑making skills.

Team leadership — Lead a high‑performing team that acts as the central point of contact for major systems with firm‑wide impact.
Incident recovery — Drive the recovery of key technology platforms during service disruptions or outages, ensuring timely and effective resolution.
Cross‑functional collaboration — Work closely with internal customers, technology teams and vendors to identify, analyse and resolve system issues.
Technical assessment — Apply domain expertise to monitor, assess and evaluate processes, data and system performance.
Solution design — Ensure IT solutions meet business needs while maintaining a pragmatic, integrated approach to technical design.
Bridge call leadership — Instigate and chair technical and management bridge calls, assign tasks, and provide clear, timely reporting.
Executive communication — Deliver concise, accurate incident communications to broad audiences, including senior leadership.
High‑priority incident guidance — Confidently guide critical incidents to resolution, making informed decisions under pressure when required.
Infrastructure updates — Provide clear updates on ongoing issues and actions during management bridges.
Enterprise‑wide thinking — Ensure departmental IT requests align with end‑to‑end process and data integration.
Incident analytics — Analyse incident trends, frequency, duration and resolution rates to support continuous improvement.
Accountability for service restoration — Serve as the single point of accountability during incident management situations.
Project leadership — Lead projects to successful completion, meeting business, budget and strategic objectives.
Strategic influence — Influence technology project prioritisation and structure to support business goals and manage risk.
Workforce management — Support accurate capacity planning across internal and external resources.
Continuous learning — Stay current with key technology, business and industry trends.
Other responsibilities as required.

This role may involve non‑standard shift patterns , including nights, weekends and participation in an on‑call rotation.

What You’ll Bring:

We welcome applicants from all backgrounds who can demonstrate strong leadership, technical understanding and a commitment to collaborative problem‑solving.

Qualifications & Experience

Bachelor’s degree in MIS, Computer Science, Business or a related field — or equivalent experience.
Experience in project management, enterprise implementation, leadership, strategic planning, application development or similar areas.
Financial services experience is beneficial but not essential.

Knowledge & Skills:

Ability to attract, develop and retain talented individuals, building a cohesive and motivated team.
Strong coaching, feedback and empowerment skills to help others grow.
Ability to create an environment of trust where people can perform at their best.
Excellent relationship‑building skills, with a focus on enhancing the customer experience.
Customer‑centric mindset when making decisions or designing solutions.
Ability to build strategic partnerships and collaborate across the organisation.
Clear, confident communication that promotes openness and trust.
Ability to drive innovation, support organisational change and encourage new approaches.
Strong focus on performance, accountability and delivering measurable results.
Ability to align resources, processes and communication to achieve strategic priorities.
Commitment to high standards, continuous improvement and positive business outcomes.

Why Join Us?

You’ll be stepping into a role where your leadership directly influences service stability, customer experience and organisational resilience. We offer a supportive environment, opportunities for professional growth and the chance to shape how we respond to critical technology challenges.

Apply Now

Refine Your Search

incident manager jobs in england

Manager, Command Centre & Incident Management

Senior Manager - IT Shared Service (Major Incident)

Major Incident Manager Lead

Station Manager – Incident Command Training

Incident Response Manager

Senior Manager, Cybersecurity Incident Response

IT Incident and Problem Manager

Electronic Communications Incident Manager

Senior Cyber Incident Manager (SCIM)

Major Incident Manager

Lead Major Incident Manager

Incident Manager - Relaunch@Capgemini

Incident Manager

Security Manager, Global Operations

Technical Programme Manager – Live Incident Response

Compliance and Operational Risk Manager - Electronic Trading

Major Incident Manager Lead

Technology - Incident & Problem Manager

Cyber Defence Incident Manager

Global Security Operations Center Manager, Vice President

I want to receive the latest job alerts for incident manager in england

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