Senior service desk analyst Work, Jobs in England (with Salaries)

Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
11d
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Communication skills
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
ICT Senior Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £37,704 a year
- Hybrid work
- Writing skills
- Mentoring
- Communication skills
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
11d
Senior Deal Desk Analyst
Harvey —London
- Full-time
- Hybrid work
- Salesforce
- Contracts
- AI
10d
Senior Analyst - Energy & Infrastructure Advisory
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Engineering
- Business development
- Analysis skills
Quick apply
Service Desk Ops Manager
DXC Technology —London
- Continuous improvement
- Recruiting
- Training & development
8d
Senior Service Desk Analyst (2 roles available)
Sheffield Hallam University —Sheffield
- £32,080 - £38,784 a year
- Part-time
13h
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- Continuous improvement
- Communication skills
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
8d
Senior Business Analyst (Credit Technology)
TP ICAP —London
- Full-time
- Analysis skills
- Product management
- Agile
Digital Service Desk Team Leader
East of England Ambulance Service Trust —Chelmsford
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- Travel
4d
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Service Desk Analyst
BT —Exeter
- £31,529 a year
- Analysis skills
- Continuous improvement
- Gym membership
Senior LC MS Analyst
Tetra Tech —Bedford
- Laboratory experience
- Bachelor's degree
- Mentoring

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senior service desk analyst jobs near england

Senior Service Desk Analyst

Goaco
Dartford

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Job details

Permanent | Full-time
11 days ago

Benefits

Company pension

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Mentoring junior staff
Network infrastructure
Continuous improvement
Mentoring
Network support
Technical writing
IP networking
Customer support
Cybersecurity
Communication skills
PowerShell scripting
PowerShell
Intune
Mobile devices

Full job description

Job Categories: Service Desk

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach.

We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands-on role supporting both internal systems and our managed customers, while helping to drive technical excellence across the Service Desk.

ROLE DESCRIPTION

As a Senior Service Desk Analyst, you’ll provide 2nd and 3rd line technical support, assist with customer onboarding, and support the delivery of infrastructure and cloud solutions.

You’ll be a key escalation point for the Service Desk, helping to resolve complex technical issues while mentoring junior engineers and contributing to the continuous improvement of our services.

KEY RESPONSIBILITIES

Provide 2nd and 3rd line technical support to internal users and managed customers.
Troubleshoot desktop, server, networking and Microsoft 365 issues.
Support Microsoft Intune, Entra ID and endpoint management.
Build, configure and deploy laptops, desktops and mobile devices.
Assist with the technical onboarding of new customers.
Configure and support networking equipment, including firewalls, switches, wireless networks and VPNs.
Support infrastructure projects, cloud migrations and system upgrades.
Maintain secure endpoint configurations and assist with implementing Zero Trust security principles.
Produce monthly technical and service reports.
Create and maintain technical documentation and knowledge base articles.
Act as an escalation point for the wider Service Desk team.
Support continuous improvement initiatives across the Service Desk.

ESSENTIAL SKILLS & EXPERIENCE

Minimum 3 years experience in an IT Support, Service Desk or MSP environment.
Strong experience supporting Microsoft 365 environments.
Microsoft Intune and Entra ID.
Windows 10/11 and Windows Server administration.
Active Directory and Group Policy.
Networking fundamentals (DNS, DHCP, TCP/IP, VPNs, Firewalls and Switching).
Excellent troubleshooting and diagnostic skills.
Strong communication and customer service skills.
Ability to prioritise workloads and manage multiple tasks effectively.

NICE TO HAVE

Experience working within a Managed Service Provider (MSP).
Microsoft certifications (MD-102, MS-102, AZ-104 or equivalent).
Knowledge of Microsoft Defender and endpoint security.
Experience with Datto RMM, HaloPSA or similar service management platforms.
PowerShell scripting.
Understanding of Cyber Essentials and Zero Trust security principles.

WORKING PATTERN

Monday to Friday
Office-based – 5 days per week in our Dartford office
Occasional travel to customer sites may be required.

BENEFITS*

Company pension scheme.
Ongoing Microsoft training and certification support.
Career progression opportunities.
Exposure to modern Microsoft Cloud and Cyber Security technologies.
A collaborative and supportive team environment.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

Apply Now

Refine Your Search

senior service desk analyst jobs in england

Senior Service Desk Analyst

Service Desk Analyst

Senior IT Service Desk Analyst

Service Desk Analyst

Senior Service Desk Analyst

ICT Senior Service Desk Analyst

1st Line Service Desk Analyst

Senior Deal Desk Analyst

Senior Analyst - Energy & Infrastructure Advisory

Service Desk Ops Manager

Senior Service Desk Analyst (2 roles available)

Service Desk Manager

IT Service Management Senior Business Analyst

Lead Service Desk Analyst

Service Desk Manager

Senior Business Analyst (Credit Technology)

Digital Service Desk Team Leader

1st Line Service Desk Analyst (Days)

Service Desk Analyst

Senior LC MS Analyst

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