Technical support supervisor Work, Jobs in England (with Salaries)

Training Supervisor
Citrus-Lime —Ulverston
- From £36,000 a year
- Full-time
- Team management
- Travel
- Mentoring
Service Desk Supervisor
InPost UK —Hemel Hempstead
- Management
- Continuous improvement
- Training & development
- Annual leave
Quick apply
3d
Senior Technical Support Leader
RVM Systems —Watford
- £35,000 - £60,000 a year
- Full-time
- Continuous improvement
- Team management
- Scripting
Quick apply
3h
Service Desk Team Leader
Advania UK —Milton Keynes
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Recruiting
2d
Mobile Support Team Leader
OPUS TECHNOLOGY —Reigate
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Conflict management
- Life insurance
- Referral programme
Quick apply
AGT Technical Support Team Leader
Siemens Energy —Warwick
- Full-time
- Engineering
- Team management
- No degree
9d
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
Service Desk Team Leader
OPUS TECHNOLOGY —Reigate
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Life insurance
- Referral programme
Quick apply
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
Helpdesk Supervisor
Sodexo —Stoke-on-Trent
- £14.64 an hour
- Full-time
- Microsoft Word
- Management
- Hospital
- Annual leave
- Employee assistance programme
Quick apply
2d
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Team Leader
Gamma —Leeds
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Service Desk Team Leader
Pragma —Bradford
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
9d

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technical support supervisor jobs near england

Training Supervisor

Citrus-Lime -
Ulverston

Apply Now

Job details

Full-time
From £36,000 a year

Benefits

Private medical insurance

Qualifications

Mentoring junior staff
Microsoft Office Suite
Team management
Mentoring
Computer skills
Professional development mentoring
Retail experience
Training & development
Communication skills

Full job description

Location: Ulverston, Cumbria.

Reports to: Head of Customer Support

Salary: £36,000+, depending on experience.

Citrus-Lime

Citrus-Lime is a fast-growing SaaS business providing Cloud POS—an end-to-end retail system specifically designed for independent retailers in the Cycle, Equestrian, and Outdoor sectors. Our platform integrates EPOS, Stock Control, Ecommerce, Supplier Data, Payments, Reporting, and more, helping retailers streamline operations, improve customer experiences, and grow sustainably.

We are profitable and financially strong, processing over £750 million in customer revenues annually. Since launching in 2018, we’ve transformed independent Cycle retail in the UK and are now expanding rapidly into Outdoor and Equestrian sectors. Our next phase of growth is international, focusing on the USA, Canada, and Australia.

Our mission is to double our turnover in the next five years, with a strong emphasis on international expansion. As we scale, strong financial control, performance reporting, and commercial insight are critical to supporting our sustainable growth.

About the Role

Our platform is only as valuable as our customers’ ability to use it well. The Training Supervisor is a pivotal role within our Support Team, with ownership of all training activity across the business. Your job is to make sure every Citrus-Lime customer is fully proficient in our products and services and getting genuine value from them as a result.

This is a role with real scope. You’ll shape how training is designed, delivered and improved across remote sessions, on-site visits, webinars and our Knowledgebase, and you’ll manage the Training Coordinator, supporting their growth through regular one to ones and performance reviews.

What the role involves

Training:

Develop and deliver comprehensive training across all Citrus-Lime solutions.
Oversee the scheduling of regular remote training sessions and on-site visits.
Plan and help to deliver regular webinars to promote and train on new products and services.
Work closely with the Onboarding Team to ensure training is tailored to the needs of each new customer.
Own the Citrus-Lime Knowledgebase, ensuring it’s clearly structured, up-to-date and useful, so that it serves to reduce enquiries into the Support Team.
Constantly monitor and evaluate the effectiveness of our training programme, adjusting and refining where required.
Drive our training offering forwards, innovating with new formats and content, so that every customer gets the best possible service from us.
Collaborate with the Head of Customer Support and First-Line Supervisor to upskill all members of the Support Team, so they can deliver first-class training to our customers.

Management:

Supervise and mentor the Training Coordinator, ensuring their growth and development.
Oversee their workload, ensuring they are always working efficiently.
Conduct regular one to one meetings, providing the Head of Customer Support with updates on progress.
Ensure the Training Coordinator’s activities align with Citrus-Lime’s training goals and our customers’ needs.

Skills & Qualifications

Essential:

Proven experience in teaching or training, whether in a classroom, workplace or customer-facing setting.
Previous experience managing members of a team.
Exceptional verbal and written communication skills, with the ability to make complex systems feel simple.
A strong grasp of ICT skills, including MS Office.
Able to work to deadlines.
Resilient and upbeat attitude.
A desire to see every job completed quickly and to a high standard, and the ability to push other colleagues to deliver on these goals.
A willingness to travel to visit customers on-site when necessary, including overseas.

Desirable:

Previous retail experience, especially in the sectors we work with.
Experience in producing digital training resources, such as webinars, video guides and/or in-app tutorials.

What’s in it for you?

Full-time position, based at our Head Office in Ulverston.
Starting salary of £36,000+, depending on experience.
20 days holiday plus bank holidays and time off at Christmas.
Regular 1:1 meetings with Line Manager and annual pay reviews.
Private healthcare, including dental, optical and mental health support.
Work alongside passionate and experienced people.

If this sounds like the role for you, we’d love to hear from you. Please send your CV and an accompanying cover letter to [email protected].

Apply Now

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technical support supervisor jobs in england

Training Supervisor

Service Desk Supervisor

Senior Technical Support Leader

Service Desk Team Leader

Mobile Support Team Leader

AGT Technical Support Team Leader

Helpdesk Team Leader

Senior Systems Support Analyst Team Leader

Service Desk Team Leader

Helpdesk Team Leader

Helpdesk Supervisor

Service Desk Team Leader

Service Desk Team Leader

Service Desk Team Leader

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