Principle Objective
Reporting to the Head of Sales, this is a commercially focused and highly collaborative role at the heart of the business. The Internal Salesperson is responsible for developing trusted relationships with an established customer base, managing repeat business through proactive engagement, and ensuring a seamless order journey from enquiry to delivery. By working closely with production and internal teams, the role helps turn customer requirements into reliable, on‑time solutions. The role offers strong exposure to commercial decision‑making and provides a solid platform for development within sales or wider commercial functions. A strong emphasis is placed on customer experience, commercial insight and high‑quality CRM/ERP data, enabling the sales team to consistently deliver against targets while supporting the wider growth ambitions of the business.
Knowledge & Experience
– Experience within a structured, sales/customer‑focused commercial environment (B2B preferred). Preferred experience in Construction / Timber / Manufacturing but not essential.
– Comfortable working to clear targets and managing multiple priorities with accuracy.
– Strong written, verbal communication skills and proficient in Word, Excel and PowerPoint.
– Familiarity with CRM for logging customer and market information.
– Occasional, planned travel to other sites as required.
– ERP/order processing experience is beneficial but not essential (training can be provided).
Key Responsibilities
– Manage and develop repeat business with an established customer base by proactive engagement.
– Process orders accurately and efficiently, ensuring correct product, pricing, and delivery information.
– Utilising CRM and ERP systems to provide insight, improve customer service, and support better commercial decision‑making.
– Coordinate sales requirements with production and internal teams to meet customer needs.
– Resolve customer queries and issues promptly and professionally, escalating where necessary.
– Work closely with the wider sales team to deliver against agreed targets and service levels.
– Support general day-to-day office administration and internal sales reporting.
Essential Competencies
– Customer Focus – Builds trust through responsive service, clear communication, and reliable follow-through.
– Commercial & Sales Mindset – Identifies opportunities to retain and grow accounts while balancing margin and service.
– Planning & Organisation – Prioritises effectively, maintains accuracy, and manages a busy workload.
– Collaboration – Works well with sales, production, and other teams to deliver customer outcomes.
– Systems & Process Discipline – Uses CRM/ERP consistently and supports continuous improvement in ways of working.
– Resilience & Adaptability – Stays calm under pressure and adjusts quickly to changing priorities.
Key Performance Measures
– Sales performance against agreed targets (repeat sales, retention, and upsell/cross-sell where appropriate).
– Order accuracy and right-first-time processing.
– Customer responsiveness (query resolution time, service levels).
– CRM/ERP data quality and timely updates.
– Internal collaboration effectiveness (handover quality, production alignment).
Key Relationships
– Sales Manager / Sales Team – target delivery, account planning, support and escalation.
– Production / Planning – coordination of customer requirements and delivery expectations.
– Logistics / Transport (where applicable) – delivery scheduling and customer updates.
– Finance / Credit Control (where applicable) – account status, invoicing queries.
– Customers – day-to-day account management, service and issue resolution.
Contract
Contract Type Permanent
Hours Full time, 40 hours per week
Working Week Monday to Friday 8.00 – 17.00
