Entry level customer service representative Work, Jobs in Epping, Ess (with Salaries)

Customer Service Representative
Acrelec UK —Hemel Hempstead
- £21,158 - £24,785 a year
- Full-time
- Hybrid work
- Microsoft Word
- POS
- IT
- Health & wellbeing programme
- Gym membership
Quick apply
11h
Customer Service Representative
Khoshi Global Ltd —Ealing
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Referral programme
Quick apply
4d
Client Services Associate - French Speaking - (Entry Level)
proSapient —London
- Full-time
- Hybrid work
- English
- AI
- Communication skills
Quick apply
Client Services Associate - German Speaking - (Entry Level)
proSapient —London
- Full-time
- Hybrid work
- English
- AI
- Communication skills
Quick apply
Associate, Client Services - French Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Associate, Client Services - Italian Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Associate, Client Services - Nordic Languages Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Customer Service Assistant / Pin Technician
Tenpin —Croydon
- Up to £13.28 an hour
- Part-time
- No experience needed
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Associate, Client Services - Swedish Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Associate, Client Services - Norwegian Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Associate, Client Services - Korean Speaker
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Associate, Client Services - Polish Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Associate, Client Services - Danish Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Associate, Client Services - German Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Graduate Associate, Client Services - Nordic Languages Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Graduate Associate, Client Services - Swedish Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Graduate Associate, Client Services - Norwegian Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Graduate Associate, Client Services - Polish Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Graduate Associate, Client Services - Danish Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply
Graduate Associate, Client Services - German Speaker (2027 Start)
Third Bridge —London
- £40,000 - £68,000 a year
- Leadership
- Communication skills
Quick apply

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entry level customer service representative jobs near epping, ess

Customer Service Representative

Acrelec UK
Hemel Hempstead

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Job details

Permanent | Full-time
£21,158 - £24,785 a year
11 hours ago

Benefits

Health & wellbeing programme
Company pension
Gym membership
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Incident queue management
GCSE
Ticket management
Microsoft Office Suite
Ticket management systems
Technical support incident logging
POS
IT
Customer support
Customer interaction
Incident log maintenance
Help desk
Office experience

Full job description

About Us

Odema & Acrelec UK are part of a global technology company focused on digital transformation solutions to help deliver innovative resolutions for Quick Service Restaurants (QSR), Hospitality and Retail Verticals. For over 21 years we have worked in partnership with some of the world’s largest companies.

Recognised as the inventor of the self-order kiosk for the Quick Service Retail industry, our solutions deliver 23% improved customer sales, reduce waiting times in the stores, increase speed of service, allow labour redeployment and increase customer satisfaction. In the UK alone we support over 2,500 sites across our client base which includes KFC, Taco Bell, McDonalds, Costa, Starbucks, Wagamama, Itsu, Burger King. Popeye’s, Wendy’s and many more.

Job Summary

This position is paid at minimum wage level depending on age.

We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Representative within our Service Desk team. This is an entry level position and is a great opportunity to start a career in Customer Services and IT and gain exposure to all areas of a tech company.

The Customer Service Representative plays a crucial role in supporting our customers. You will be the initial point of contact for customers experiencing technical issues, whether through phone, email, or using the ticketing portal. You will be expected to log all incoming support requests, ensuring each issue is tracked and managed until resolution.

Where possible and when trained you will perform initial troubleshooting for common problems. If you cannot resolve an issue, troubleshoot, apply known resolutions, escalate where necessary and manage the issue through to resolution.

You will be expected to keep customers informed about the status of their requests and any planned changes or outages that might affect them. You must be confident and comfortable with providing excellent written and verbal communications. You must be able to manage multiple priorities and tasks at any one time.

You will help to maintain accurate records of all support activities and solutions, contributing to a knowledge base that can help resolve future issues more efficiently.

Would suit school leaver or 2nd jobber looking at IT as a possible career.

This is a fully office-based role (non-hybrid role), based in Hemel Hempstead.

You will start working 9.00am - 5.30pm Monday - Friday then will move on a flexible rota once trained. The Service Desk operate between the hours of 06:00 – 23:00 daily, excluding Christmas day and you should be prepared to be available for shifts within those times.

Responsibilities

Provide first-line support to clients via phone and email.
Troubleshoot and resolve basic issues.
Log and manage support requests using our ticketing system.
Maintain accurate records of all support activities and client interactions, keeping tickets updated daily.
Escalate complex issues to second-line support when necessary.
Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs.
Participate in training sessions to develop technical skills and knowledge.
Provide excellent customer service and always maintain a professional demeaner..
Follow all documented processes.

Essential Skills

Excellent communication and interpersonal abilities both written and verbal.
Good Microsoft skills using Outlook, Word and Excel.
Strong problem-solving skills.
Attention to detail.
Customer-focused with a commitment to delivering high-quality service.
Empathetic towards Customers
Ability to work collaboratively with other departments and stakeholders.
Calm under pressure and an ability to reprioritise at short notice.
GCSE\O-Level English & Maths (C or above).
Genuinely want to deliver 1st class customer service.
Ability to work in a busy, results focused and thriving environment.

Desirable Skills

Experience working with customers.
Experience of working on a service desk or call centre environment.
Familiar with POS/EPOS systems

Job Types: Full-time, Permanent

Pay: £21,158.00-£24,785.00 per year

Benefits:

Company pension
Gym membership
Health & wellbeing programme
On-site parking

Application question(s):

Will you be looking for Visa Sponsorship in the near future?

Education:

GCSE or equivalent (preferred)

Experience:

Office: 1 year (preferred)
IT: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

entry level customer service representative jobs in epping, ess

Customer Service Representative

Customer Service Representative

Client Services Associate - French Speaking - (Entry Level)

Client Services Associate - German Speaking - (Entry Level)

Associate, Client Services - French Speaker (2027 Start)

Associate, Client Services - Italian Speaker (2027 Start)

Associate, Client Services - Nordic Languages Speaker (2027 Start)

Customer Service Assistant / Pin Technician

Associate, Client Services - Swedish Speaker (2027 Start)

Associate, Client Services - Norwegian Speaker (2027 Start)

Associate, Client Services - Korean Speaker

Associate, Client Services - Polish Speaker (2027 Start)

Associate, Client Services - Danish Speaker (2027 Start)

Associate, Client Services - German Speaker (2027 Start)

Graduate Associate, Client Services - Nordic Languages Speaker (2027 Start)

Graduate Associate, Client Services - Swedish Speaker (2027 Start)

Graduate Associate, Client Services - Norwegian Speaker (2027 Start)

Graduate Associate, Client Services - Polish Speaker (2027 Start)

Graduate Associate, Client Services - Danish Speaker (2027 Start)

Graduate Associate, Client Services - German Speaker (2027 Start)

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