Special agent Work, Jobs in Epsom (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Check In Agent - Heathrow Airport
SIXT UK —London
- From £28,766.77 a year
- Customer service
- Communication skills
- Free parking
- Paid training
Quick apply
6d
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Customer service
- Mentoring
Sales Associate
Luca Faloni —London
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
8d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Property Negotiator - Sloane Square
Foxtons —London
- £32,000 a year
- Customer service
- Communication skills
- Annual leave
Quick apply
Lead Agent - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Community Host - Night
Urbanbubble —London
- £28,000 - £31,000 a year
- Full-time
- No experience needed
- Cleaning
- Communication skills
- Annual leave
- Sick pay
Quick apply
5d
Crew Accommodations Agent
Corpay —Hounslow
- 12 hour shift
- Microsoft Powerpoint
- Spanish
- English
- Life insurance
Quick apply
Commercial Insurance Broker
Bionic Services Ltd —London
- £27,000 - £35,000 a year
- Full-time
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Graduate Estate Agent - Camden
Foxtons —London
- £32,000 a year
- Customer service
- Communication skills
- Annual leave
Quick apply
Patient Concierge Coordinator
Fortius —London
- Full-time
- Hospitality
- Hotel
- Continuous improvement
Quick apply
10d
Office & Sales Support Specialist
Western Union —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
7d
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hotel
- Restaurant
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Graduate Lettings Negotiator - Streatham
Foxtons —London
- £32,000 a year
- Customer service
- Communication skills
- Annual leave
Quick apply
Entry Level Lettings Negotiator - Canary Wharf
Foxtons —London
- £32,000 a year
- Customer service
- Communication skills
- Annual leave
Quick apply
Talent Coordinator
Monks —London
- Administrative experience
- Recruiting
- Communication skills
Quick apply
Cargo Warehouse Agent
Swissport International AG —Gatwick Airport
- Weekend availability
- English
- Forklift
- Travel
3d

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Customer Service Host - T2

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

special agent jobs in epsom

Customer Service Host - T2

Lead Agent - T3

Check In Agent - Heathrow Airport

Lead Agent

Sales Associate

Customer Service Host

Customer Service Host - T3

Property Negotiator - Sloane Square

Lead Agent - T2

Community Host - Night

Crew Accommodations Agent

Commercial Insurance Broker

Graduate Estate Agent - Camden

Patient Concierge Coordinator

Office & Sales Support Specialist

Guest Services Agent

Graduate Lettings Negotiator - Streatham

Entry Level Lettings Negotiator - Canary Wharf

Talent Coordinator

Cargo Warehouse Agent

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