It field engineer Work, Jobs in Erdington, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
Commercial Graduate Scheme – Technical Sales & Business Development
Supplytrain —Sutton Coldfield
- £27,000 - £29,000 a year
- Business development
- No degree
- Business
- Annual leave
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
Embedded Software Engineer
Baker Hughes —Ashby-De-La-Zouch
- Full-time
- Remote
- Flexible schedule
- Life insurance
IT Field Engineer - Birmingham
T-Tech —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
9d
Battery Disassembly and Test Technician
EMR UK —Birmingham
- Forklift
- Quality control
- Mechanical knowledge
- Annual leave
Data Engineer
Stiltz Homelifts —Kingswinford
- £35,000 - £45,000 a year
- Computer Science
- Data analysis skills
- SQL
- Employee discount
- Referral programme
Quick apply
UX/UI Designer
Halfords —Redditch
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
- Annual leave
- Employee discount
Field Service Engineer
NoteMachine UK Ltd —Birmingham
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
10d
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Network Engineer Field Operative & Help Desk Support
Power Fibre —Birmingham
- £26,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
FIELD SERVICE ENGINEER
Bucci Industries —Birmingham
- Up to £35 an hour
- CRM software
- Engineering
- Maintenance
Quick apply
Field Service Engineer
Probrand Ltd —Birmingham
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Data Engineer
Anriz Tech —Birmingham
- £4,700 a month
- Full-time
- Computer Science
- Engineering
- Databases
- Free parking
Quick apply
2d
Customer Quality Engineer - Engines
Norton Motorcycles —Solihull
- Analysis skills
- No degree
- Travel
- Free parking
- Employee assistance programme
Quick apply
14d

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it field engineer jobs near erdington, wmd

2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

it field engineer jobs in erdington, wmd

2nd Line Support Engineer- Permanent

IT Field Engineer

Service Desk Analyst / IT Support Help Desk Technician

Commercial Graduate Scheme – Technical Sales & Business Development

IT Infrastructure Support Specialist

Network Engineer- Meraki

IT Field Service Engineer

Embedded Software Engineer

IT Field Engineer - Birmingham

Battery Disassembly and Test Technician

Data Engineer

UX/UI Designer

Field Service Engineer

Product and Pricing Data Administrator

2nd Line Engineer - Support

Network Engineer Field Operative & Help Desk Support

FIELD SERVICE ENGINEER

Field Service Engineer

Data Engineer

Customer Quality Engineer - Engines

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