Customer success manager Work, Jobs in Euston, Gtl (with Salaries)

Assistant Manager, Consumer Operations
Michael Kors —London
- £47,000 - £63,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Training & development
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
14d
Senior Customer Support & Operations Manager
CRS Ltd —London
- Hybrid work
- Team management
Customer Success Team Lead
S&P Global —London
- Analysis skills
- Recruiting
- Training & development
- Annual leave
- Employee discount
Client Relationship Manager
QA Limited —London
- CRM software
- Business development
- Annual leave
- Employee assistance programme
Senior Client Success Manager
Artificial Labs Ltd —London
- Hybrid work
- Continuous improvement
- Communication skills
- Employee assistance programme
- Life insurance
Senior Customer Success Manager (UK)
Kpler —London
- Full-time
- CRM software
- APIs
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Annual leave
Quick apply
Customer Success Partner – Public Sector
Olive Jar Digital —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Business development
- Agile
- Budgeting
- Gym membership
8d
Client Experience Manager
ABACUS —London
- Writing skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Commercial Manager (Europe/International) - FTC
Little Moons —London
- Hybrid work
- Spanish
- English
- Life insurance
- Sick pay
1h
Complaints Lead
The Riverside Group —London
- £52,065.35 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
7d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- AI
- Annual leave
- Work from home
Customer Success Team Lead
Ocean Technologies Group —London
- Full-time
- CRM software
- Heavy lifting
- Marketing
Team Lead, Customer Success - EMEA South
CoachHub —London
- Full-time
- Remote
- English
- Organisational skills
- Training & development
13d
Senior Customer Success Manager
Freshworks —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Sr. Customer Success Manager
Smart Communications —London
- CRM software
- Analysis skills
- Travel
Customer Success Manager
Orbit Partners Limited —London
- £50,000 - £69,999 a year
- Full-time
- CRM software
- Data analysis skills
- Communication skills
Quick apply
Technical Customer Success Manager
Mux —London
- £80,000 - £95,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Café
- Annual leave
- Life insurance

I want to receive the latest job alerts for customer success manager in euston, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Assistant Manager, Consumer Operations

Michael Kors -
London

Apply Now

Job details

Full-time
£47,000 - £63,000 a year

Qualifications

Microsoft Word
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
E-commerce
Performance management
Qualtrics
Continuous improvement
Management reporting
Customer support
Customer interaction
Multidisciplinary collaboration
Training & development
Team motivation leadership
Communication skills

Full job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

—

Job Title: Assistant Manager, Consumer Operations

Location: London

Reporting to: Senior Manager, Digital & Consumer Operations EMEA

We have an exciting opportunity at Michael Kors for an Assistant Manager, Consumer Operations based in our London office:

Department overview:

Digital commerce is critical to the future success of Michael Kors. The brand is committed to delivering a best in class Customer Experience that underpins global revenues of €0.5bn from digital channels over the next few years.

Central to that growth is the Customer Service team located in London (UK). Established in 2016 the department has undergone rapid expansion as it strives to drive a programme of Customer Experience improvements and Digital Communication enhancements alongside adoption of next generation customer service tools

What You’ll Do:

As an Assistant Manager, Customer Operations you will use your proven experience to support and motivate customer obsessed teams within both our internal EMEA organization and within our key external partner organizations. Your knowledge of luxury customer experience will be counted on to help set direction and solve complex and critical challenges internally and externally.

You have a passion for the customer and all elements of the customer experience. You’re able to succinctly articulate customer needs within the business, representing the voice of the customer across the organization.

Manage the EMEA Customer Service team infrastructure & projects to enable & inspire a high performing Customer Service team.
Guide & support our consumer digital transformation and transition to digital first communication, focusing on project delivery and continuous improvement
Create a coaching culture where the team can develop and reach their full potential.
Work closely with business stakeholders to recommend improvements and enhancements to our service proposition so we can deliver World Class Service.
Support the contact center to provide best in class customer service
Help maintain and develop our Customer Service platforms and become an expert user.
Work with our Retail team to ensure the customer experience is consistent and provide support for click and collect and in store fulfilment
Provide reports to the business including contact center performance, sales performance and consumer feedback
Ensure efficiency of the team through staff training, preparation of guidance manuals and implementation of performance metrics.
Develop internal quality tools that will help coach, develop and train staff to ensure a single tone of voice
Work closely with the Logistics and store teams to ensure delivery targets are met and any customer impact is communicated accordingly.
Create & update training materials and enable knowledge transfer to the team and tool adoption
Coordinate with Head Office teams on product launch timing, pricing, policies and promotions.
Work closely with the distribution center and customer facing teams, communicating potential impacts to our customers internally to troubleshoot and resolve issues in real time

You’ll Need to Have:

Naturally accommodating, service oriented and passionate about hosting and making people happy.
Intuitive and enjoys problem solving
Experienced in delivering technical projects, such as Chatbots, CRM integrations and customer understanding tools such as Qualtrics and Contentsquare
Possess the passion to drive for change and uphold the highest standards
Experience in process mapping and documentation.
To have been exposed to or worked with Omni Channel Customer Service Experience,
Experience of Contact Centre technology & KPIs
Knowledge of eCommerce / distribution business and systems
Strong communication skills - verbal and written
Aptitude in Microsoft Office (specifically Word, Excel, PowerPoint, InDesign)

We’d Love to See:

Collaboration
Communication
Drive results
Entrepreneurial
Functional skills

—

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

47,000.00 - 63,000.00 GBP

Apply Now

Refine Your Search

customer success manager jobs in euston, gtl

Assistant Manager, Consumer Operations

Customer Relationship Manager

Senior Customer Support & Operations Manager

Customer Success Team Lead

Client Relationship Manager

Senior Client Success Manager

Senior Customer Success Manager (UK)

Senior Customer Success Manager

Customer Success Partner – Public Sector

Client Experience Manager

Commercial Manager (Europe/International) - FTC

Complaints Lead

Contact Centre Operations Manager

Onboarding Advisor

Customer Success Team Lead

Team Lead, Customer Success - EMEA South

Senior Customer Success Manager

Sr. Customer Success Manager

Customer Success Manager

Technical Customer Success Manager

I want to receive the latest job alerts for customer success manager in euston, gtl

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected