Brand manager Work, Jobs in Euston (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Senior Project Executive / Senior Project Manager - Brand Health Tracking
Ipsos —London
- From £500,000 a year
- Hybrid work
- Microsoft Office
- Project management
- AI
- Annual leave
Senior Brand Manager
Universal Music Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Brand Manager
Vitabiotics —London
- Full-time
- Hybrid work
- Bachelor's degree
- Marketing
- Free parking
- Annual leave
Quick apply
Assistant Brand Manager
KP Snacks —Slough
- Full-time
- Hybrid work
- Flexitime
- Employee discount
Quick apply
Brand, Communications & Marketing Manager
Rethink Mental Illness —London
- £37,406 - £45,384 a year
- Full-time
- Hybrid work
- CRM software
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Programme Manager
Guy's & St Thomas' Foundation —London
- £58,000 - £64,000 a year
- Hybrid work
- PMP
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
9d
Communications Manager - BBC
Emcor —London
- £49,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Local Communications Officer – Central London
Metropolitan Police —Hammersmith
- £40,519 a year
- Full-time
- Communication skills
11d
Brand Manager
Medicareplus International —Wembley
- £40,000 - £50,000 a year
- Hybrid work
- Marketing
- Microsoft Office
- Business
- Annual leave
- Employee assistance programme
Quick apply
Senior Brand Manager
Saputo Inc. —Weybridge
- Full-time
- Hybrid work
- In-person
- Free parking
- Work from home
Local Communications Officer – North – East London
Metropolitan Police —Newham
- £40,519 a year
- Full-time
- English
- Communication skills
11d
Customer Relations Manager
Hamberley Care Homes —Enfield
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Operations Manager - London
CH&CO —London
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- Contracts
- In-person
- Employee assistance programme
- Employee discount
Brand Manager
The Swatch Group (UK) Limited —London
- Full-time
- Management
- Sales
- Customer service
12d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
9d
Brand Manager
Swatch Group —London
- Management
- Sales
- Customer service
Quick apply
13d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

brand manager jobs in euston

Head Of Customer Experience

Senior Project Executive / Senior Project Manager - Brand Health Tracking

Senior Brand Manager

Brand Manager

Assistant Brand Manager

Brand, Communications & Marketing Manager

Programme Manager

Customer Operations Manager

Communications Manager - BBC

Operations Manager

Local Communications Officer – Central London

Brand Manager

Senior Brand Manager

Local Communications Officer – North – East London

Customer Relations Manager

Operations Manager - London

Brand Manager

Senior Customer Success Manager - UK

Head of Operations

Brand Manager

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