Director of customer service Work, Jobs in Ewhurst, Sry (with Salaries)

Head of Corporate Operations
Focus Group —Shoreham by Sea
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Customer Service Director - Grant Handling
Monnoyeur —Cranleigh
- Full-time
- Customer service
- Business development
- Leadership
14d
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Continuous improvement
- AI
- Leadership
- Free parking
- Employee discount
Quick apply
Head of Training
LRG —Camberley
- Hybrid work
- Project management
- Team management
- Organisational skills
Quick apply
Head of Service Delivery
LRG —Camberley
- Hybrid work
- Continuous improvement
Quick apply
9d
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
3d
Head of Growth
ramsac —Guildford
- Hybrid work
- Business development
- Mentoring
- AI
Quick apply
Head of Architecture_2939
Allianz —Guildford
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Employee discount
Assistant Race Director
Daytona Motorsport —Esher
- £9.00 - £13.50 an hour
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
Head of Direct Category Procurement
Yum! Brands —Woking
- Hybrid work
- Travel
- Leadership
11d
Race Director
Daytona Motorsport —Esher
- £11.25 - £14.75 an hour
- Weekend availability
- Customer service
- Computer literacy
- Public speaking
Quick apply
Senior Sales Director
Blue Yonder —Bracknell
- Full-time
- Marketing
- Data analysis skills
- English
Director, Workforce Management (Verint)
American Express —Brighton
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Life insurance
Global Head of Installed Base
IFS —Staines-upon-Thames
- Full-time
- Hybrid work
- Leadership
Quick apply
Director Wallet & Card Program - Xe
Xe —Bracknell
- Full-time
- Leadership
- Employee stock purchase plan
- Annual leave
Quick apply
13d
Director, Cabin Server Training Academy, EU
Flexjet Europe —Farnborough
- Weekend availability
- Organisational skills
- Flexible schedule
Quick apply
Veterinary Receptionist
DNAVetcare —Worthing
- Up to £28,000 a year
- Front desk
- Communication skills
8d
Store Director- Brighton
Decathlon UK —Brighton
- £35,850 - £40,000 a year
- Merchandising
- Recruiting
- Organisational skills
- Employee discount
3d
Head of Innovation & Range
Tails.com —Richmond
- Hybrid work
- Continuous improvement
- Annual leave
SMB New Business Director / Sales Hunter
FluidOne —Camberley
- Salesforce
- Business development
- Employee assistance programme

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Head of Corporate Operations

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

director of customer service jobs in ewhurst, sry

Head of Corporate Operations

Customer Service Director - Grant Handling

Operations / Service Director

Head of Training

Head of Service Delivery

Head of Business

Head of Growth

Head of Architecture_2939

Assistant Race Director

Head of Direct Category Procurement

Race Director

Senior Sales Director

Director, Workforce Management (Verint)

Global Head of Installed Base

Director Wallet & Card Program - Xe

Director, Cabin Server Training Academy, EU

Veterinary Receptionist

Store Director- Brighton

Head of Innovation & Range

SMB New Business Director / Sales Hunter

I want to receive the latest job alerts for director of customer service in ewhurst, sry

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