Junior it specialist Work, Jobs in Exeter, Dev (with Salaries)

2nd Line Support Analyst - Deskside
SDI —Exeter
- £32,000 - £35,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
Quick apply
5d
Digital Marketing Executive (Ecommerce)
Tribe Digital —Exeter
- Monday to Friday
- Communication skills
- Analytics
Healthcare Support Worker
Torbay and South Devon NHS Foundation Trust —Torquay
- £25,760 - £27,476 a year
- Part-time
- Patient monitoring
- Quality control
- Patient care
10d
Principal Ecologist - BNG Specialist
AECOM —Exeter
- Full-time
- Hybrid work
- Mentoring
- Training & development
Client Manager
Old Mill —Exeter
- Full-time
- Hybrid work
- Accounting
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Statutory Agreements (Planning & Environmental) Manager
Trowers & Hamlins —Exeter
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Associate / Senior Associate - Private Wealth
Trowers & Hamlins —Exeter
- Full-time
- Hybrid work
- Business development
- Mentoring
- Training & development
Quick apply
Principal Bridge Engineer - Exeter
WSP —Exeter
- Part-time
- Hybrid work
- In-person
- Flexitime
- Work from home
Occupational Therapist - Baywide UCR and Intermediate Care
Torbay and South Devon NHS Foundation Trust —Paignton
- £39,959 - £48,117 a year
- Part-time
- Nursing home
- Supervising experience
- Patient care
- Employee discount
12d
Senior Civil Engineer - Dams & Reservoirs
AECOM —Exeter
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Bachelor's degree
Senior Ornithology Consultant
APEM —Buckfastleigh
- Presentation skills
- Mentoring
- Communication skills
Senior/Principal/Associate Ornithologist
AECOM —Exeter
- Full-time
- Hybrid work
- Mentoring
Senior Nurse (Primary Care)
Oxleas NHS Foundation Trust —Exeter
- £39,959 - £48,117 a year
- Full-time
- Remote
- Management
- Mentoring
- Care plans
10d
Principal Flood Modeller
AECOM —Exeter
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Mentoring
Solicitor / FCILEX 0 – 3 Years’ PQE
Stephens Scown —Exeter
- Full-time
- Hybrid work
- Contracts
- Annual leave
Senior Highways Engineer
WSP —Exeter
- Part-time
- Hybrid work
- Engineering
- No degree
- Mentoring
- Flexitime
- Work from home

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2nd Line Support Analyst - Deskside

SDI -
Exeter

Quick apply

Job details

Full-time
£32,000 - £35,500 a year
5 days ago

Benefits

Company pension
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Stakeholder liaison
Microsoft Exchange
Computer hardware
Computer networking
Customer support
Communication skills
Intune

Full job description

2nd Line Support Analyst - Deskside

Exeter, Devon

£32-35,500 + excellent benefits

Our Devon-based client is a leading business, offering superb opportunities for 2 experienced 2nd Line Support Analysts to join the IT support function as a technical escalation point for complex IT incidents within the environment.

As an employer, they pride themselves on their commitment to a better, sustainable future for generations to come – the company culture is based on the freedom to change, improve and innovate. There is an excellent career structure and reward package available, including an attractive salary structure with comprehensive benefits attached.

The role

The successful candidate will be a technical escalation point, performing comprehensive diagnostics of technical issues and using your analytical and problem-solving skills to find ways to resolve complex technical issues.

As part of a team, you will provide deskside technical support and assistance to a diverse range of internal users and systems, both locally and across other company sites in the region.

The team is responsible for incident management, fulfilling service requests, assembling IT hardware, conducting IT handovers for employees, and overseeing application upgrades. This includes ensuring installations are managed effectively and that proper change management governance is adhered to.

Perform an in-depth diagnosis to assess the impact of the incident and resolve or escalate accordingly.

Ensure a timely resolution of incidents and service requests according to SLAs and adhere to ITIL standards.

Key to this role is the ability to use your excellent interpersonal and communication skills to deliver superb levels of customer service, supporting the day-to-day operations of the organisation, ensuring the efficient use of their IT equipment and business applications.

You will work closely with the Service Desk and 3rd Line IT Teams, bridging the gap and following escalation procedures to help users resolve their issues.

This is a busy environment and will require dealing with a wide range of differing problems and solutions, so no two days are the same and would suit a candidate keen to avoid the mundane!

Proactively identify potential service impacts and escalate to the Service Desk Leaders

Contribute to the IT knowledge base, helping develop and maintain self-help IT support materials to support users and reduce support demand, as well as train junior members of the IT Service Desk Team.

The requirements:

Demonstrable experience in a 2nd Line Desk Support role (ideally 4 to 5 years)
A strong working knowledge of Windows 11, Microsoft 365, and networking concepts
Microsoft Exchange Online, Citrix, Intune, Azure AD
Ability to support hardware: desktops, laptops, printers, and mobile devices
A solid understanding of core networking principles.
A Degree in IT or qualifications in ITIL, CompTIA, and Microsoft will be beneficial.
A friendly approach to problem-solving
Excellent relationship and stakeholder management skills
Passion for delivering a high-quality customer service experience and ongoing service development
Able to work on your own initiative and work without supervision
Well-developed analytical and problem-solving skills
Strong interpersonal and proven communication skills - capable of engaging and building rapport
Proactive team player with an enthusiasm for problem-solving, planning and prioritising a complex and varied workload.
Willing to work onsite Monday-Friday
Desire to pursue ongoing professional development to stay current within the technology arena.
A full UK driving licence is essential, as the position requires supporting several sites across the region.

If you are an experienced technical support professional / 2nd Line (Deskside) Support Analyst with excellent interpersonal skills and a thorough, methodical and flexible approach, then we need to talk!

For further information and an initial discussion, please call Keith Wilkins today on 07710 753413 or send your CV to [email protected]

Please note that our specialist team personally reviews every application received, and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application, and should this be the case, please accept our apologies in advance.

Applicants must be eligible to live and work in the UK to apply for this role.

Job Type: Full-time

Pay: £32,000.00-£35,500.00 per year

Benefits:

Company pension
On-site parking

Application question(s):

Can you reliably commute to Exeter EX2 daily for this job?
Are you able to drive to attend other client locations in the region?

Work Location: In person

Quick apply

Refine Your Search

junior it specialist jobs in exeter, dev

2nd Line Support Analyst - Deskside

Digital Marketing Executive (Ecommerce)

Healthcare Support Worker

Principal Ecologist - BNG Specialist

Client Manager

Statutory Agreements (Planning & Environmental) Manager

Associate / Senior Associate - Private Wealth

Principal Bridge Engineer - Exeter

Occupational Therapist - Baywide UCR and Intermediate Care

Senior Civil Engineer - Dams & Reservoirs

Senior Ornithology Consultant

Senior/Principal/Associate Ornithologist

Senior Nurse (Primary Care)

Principal Flood Modeller

Solicitor / FCILEX 0 – 3 Years’ PQE

Senior Highways Engineer

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