As an Insurance Consultant within our Existing Business team, you'll be responsible for looking after an established portfolio of clients and helping us maintain an exceptional 98% client retention rate.
This is a busy, client focused role for an experienced insurance professional who takes pride in providing excellent advice and service. You'll manage renewals, midterm adjustments and client queries, combining strong relationship building skills with commercial awareness to achieve both individual and team objectives.
We're looking for someone who is hard working, organised and professional, with the confidence to take ownership of their workload and deliver consistently high standards.
Why join us?
We aren't a typical home insurance broker.
We are the UK's only whole of market insurance broker specialising in thatched properties, giving you the opportunity to develop expertise in a genuinely specialist area of the insurance market.
Our reputation has been built on exceptional service and long term client relationships. That approach has resulted in an outstanding 98% client retention rate, something we're extremely proud of and committed to maintaining.
If you already have experience within home or property insurance and are looking for your next challenge, you'll have the opportunity to build on your existing knowledge, develop specialist expertise and become a valued member of an established and growing business.
You'll receive comprehensive training and ongoing support, but we'll also give you the responsibility and autonomy to manage your clients, develop your expertise and contribute to the continued success of the team.
What we offer
- £28,700 starting salary plus an additional monthly bonus based on team retention performance.
- 28 days annual leave including bank holidays.
- An additional 3 days paid leave between Christmas and New Year.
- Long-service holiday entitlement – an additional day's annual leave after 2 years' service and a further day after 4 years' service.
- Company sick pay.
- Paid medical appointments.
- Free on-site parking.
- Retail discounts across a range of brands and services.
- Access to a confidential Employee Assistance Programme (EAP).
- Career progression – we're a growing business and believe in developing our people. As new roles and responsibilities are created, we look to promote from within wherever possible, giving high performing team members genuine opportunities to progress.
- Comprehensive training and ongoing development to help you become a specialist in the thatch insurance market.
What you'll be responsible for
- Managing an established portfolio of existing clients, building strong and trusted relationships.
- Achieving individual and team retention objectives while consistently meeting service KPIs and workflow standards.
- Handling renewals, midterm adjustments and client queries efficiently, accurately and professionally.
- Providing clear, expert insurance advice and recommending appropriate solutions based on each client's individual circumstances.
- Confidently explaining policy cover, features, benefits, exclusions and options so clients can make informed decisions.
- Identifying opportunities to improve clients' cover and ensure their insurance continues to meet their needs.
- Negotiating effectively with insurers to achieve positive outcomes for clients.
- Managing more complex cases with confidence, accuracy and attention to detail.
- Maintaining up to date knowledge of products, underwriting criteria and developments within the insurance market.
- Taking ownership of your workload and ensuring deadlines, service standards and client expectations are consistently met.
- Following internal procedures, regulatory requirements and quality standards at all times.
- Working collaboratively with colleagues to deliver a seamless and consistently high quality client experience.
What we're looking for
Previous experience within home/property insurance or a closely related insurance role is essential.
We're particularly interested in someone who:
- Has a strong work ethic and takes genuine pride in delivering a high standard of work.
- Is professional, dependable and takes ownership of their responsibilities.
- Is confident communicating with clients by telephone and can quickly build rapport and trust.
- Has excellent written communication skills and can produce clear, professional correspondence to clients and insurers.
- Is commercially aware and comfortable working towards retention, income and service objectives.
- Has strong negotiation and influencing skills.
- Is highly organised and capable of managing a busy and varied workload without compromising accuracy or service.
- Has excellent attention to detail and a proactive approach to solving problems.
- Is comfortable working within a regulated, compliance focused environment.
- Works well as part of a team but doesn't need to be constantly supervised or prompted.
- Is motivated to learn, develop specialist knowledge and build a long term career with the business.
The opportunity
This role would suit someone who has already built a solid foundation in insurance and is ready to take the next step.
You'll be joining a business with a clear specialism, an exceptional client retention record and a reputation built on doing things properly. We value people who work hard, take responsibility and care about the service they provide, and we recognise the contribution they make.
If you're looking for more than just another insurance job and want to become a specialist within a successful niche brokerage, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: From £28,700.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Ability to commute/relocate:
- Exeter EX2 7LL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please be advised experience is not essential, but experience of an office environment and working as a team would be an advantage.
Education:
- GCSE or equivalent (required)
Experience:
- Insurance Consultant : 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
