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Senior Customer Success Manager

Johnson Controls -
Sunbury

Apply Now

Job details

Full-time
4 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Analysis skills
Bachelor's degree
Risk management
Forecasting
Customer loyalty building
Relationship management
Customer interaction
Multidisciplinary collaboration
Account management
Analytics

Full job description

What You Will Do

As a Senior Customer Success Manager, you will play a key role in driving customer satisfaction, retention, and long-term value across strategic customer accounts. You will act as a trusted advisor, partnering with customers and internal stakeholders to ensure successful service delivery, resolve challenges proactively, and identify opportunities to enhance the customer experience. Working closely with Sales, Operations, and Service teams, you will support business objectives while ensuring customers achieve maximum value from Johnson Controls solutions. This role operates in a collaborative environment with regular customer engagement and cross-functional interaction.

What We Offer

Competitive salary plus bonus plan
25 days holiday plus bank holidays
Private healthcare
Pension
Life insurance
Employee Assistance Program
Employee referral scheme
Employee discounts
Cycle to Work scheme
Discounts on Johnson Controls products
Training and career development opportunities
Supportive, collaborative and safety-driven culture

How You Will Do It

Manage and develop relationships with key customer accounts, acting as the primary point of contact for customer success activities.
Build a deep understanding of customer goals, operational requirements, and business challenges.
Drive customer onboarding, adoption, retention, and satisfaction initiatives.
Collaborate with Sales, Operations, Service, and Project teams to deliver a seamless customer experience.
Monitor customer performance metrics, service levels, and account health indicators.
Proactively identify risks, trends, and improvement opportunities, implementing action plans as required.
Lead customer reviews, business updates, and service performance discussions.
Support resolution of customer concerns and escalations, ensuring timely and effective outcomes.
Utilise CRM systems and reporting tools to track activities, customer engagement, and business opportunities.
Contribute to forecasting, account planning, and continuous improvement initiatives.
Identify growth opportunities within existing accounts and support commercial discussions where required.

What We Are Looking For

Required

Proven experience in Customer Success, Account Management, Service Management, or a related customer-facing role.
Experience managing strategic or enterprise customer relationships.
Strong stakeholder management and relationship-building skills.
Excellent communication, presentation, and influencing abilities.
Demonstrated ability to resolve complex customer issues and drive positive outcomes.
Commercial awareness with an understanding of customer retention and growth strategies.
Experience using CRM platforms and customer performance reporting tools.
Strong analytical, organisational, and problem-solving skills.
University degree or equivalent combination of education and experience.

Beneficial

Experience working within industrial, manufacturing, building technologies, or service-based environments.
Knowledge of customer success methodologies and best practices.
Experience supporting regional or international customer accounts.
Familiarity with forecasting, service planning, and commercial account reviews.
Experience leading customer experience or continuous improvement initiatives.

Apply Now

Refine Your Search

senior sales advisor jobs in farnham, sry

Senior Customer Success Manager

Senior Sales Executive - Build Environment (Fire Safety)

Retail Sales Advisor

Charter Manager (Private Jet and Helicopter Charter)

Customer Success Manager (Buyers)

Solutions & Services Executive - Global Accounts

Assistant Customer Service Manager

Strategic Sales Executive Softeon (London, Paris, Copenhagen)

Europe Advisor Relations

Sr Enterprise Account Manager

Business Development Manager

Sales Advisor - Maidenhead Jun 26

Strategic Account Manager

Client Manager

Senior Service Advisor

Key Account Manager

Solutions & Services Executive - Sports Vertical

District Manager - Digital Sales

Lead Adaptive Planning Consultant

Vice President, Sales EMEA

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