Service associate Work, Jobs in Featherstone, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Customer Service Associate
FUSION EXCLUSIVE —Sheffield
- £15 - £17 an hour
- Full-time
- Hospitality
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
2d
CX Team Member
Foot Locker —Leeds
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Urban Outfitters Sales Associate - York, UK
Urban Outfitters —York
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
2d
Team Member
NEXT —Doncaster
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
20h
Sales Associate
Coach —Leeds
- £28,080 - £30,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
Sales Associate
NEXT —Sheffield
- Part-time
- Sales
- Merchandising
- IT
Test Centre Associate - Bradford
Reed In Partnership —Bradford
- £13.45 an hour
- Part-time
- Customer service
- Driving
Sales Associate
H.Samuel —Leeds
- £12.71 an hour
- Part-time
- Employee discount
6d
Part Time 16 hours Retail Sales Associate
Guess York —York
- £12.90 an hour
- Part-time
- Bilingual
- Merchandising
- Basic maths
- Employee discount
Quick apply
1d
Associate Chief AHP
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £79,504 - £91,609 a year
- Full-time
- Relocation assistance
- Employee assistance programme
14d
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
9d
Warehouse Associate
Labcorp —Harrogate
- Overtime
- Warehouse experience
Associate Practitioner (Cellular Pathology)
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £28,392 - £31,157 a year
- Full-time
- Relocation assistance
- Employee assistance programme
4d
Test Centre Associate - Doncaster
Reed In Partnership —Doncaster
- £13.45 an hour
- Part-time
- Customer service
- Driving
7d
Sales Associate-Junction 32
Skechers USA Ltd —Castleford
- Customer service
Quick apply
2d
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
Leasing Associate
ourHRpeople —Sheffield
- £26,500 - £28,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Health & wellbeing programme
Quick apply
7d
Legal Secretary
France and Associates —Huddersfield
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
8d
Immigration Consultant
Fragomen —Sheffield
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for service associate in featherstone, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

service associate jobs in featherstone, wyk

Service Desk Analyst - Tier I

Customer Service Associate

CX Team Member

Urban Outfitters Sales Associate - York, UK

Team Member

Sales Associate

Sales Associate

Test Centre Associate - Bradford

Sales Associate

Part Time 16 hours Retail Sales Associate

Associate Chief AHP

Hybrid MSP/Embedded Technical Support

Warehouse Associate

Associate Practitioner (Cellular Pathology)

Test Centre Associate - Doncaster

Sales Associate-Junction 32

Junior Application Support Analyst

Leasing Associate

Legal Secretary

Immigration Consultant

I want to receive the latest job alerts for service associate in featherstone, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected