Product support executive critical team Work, Jobs in Feltham, Gtl (with Salaries)

Product Support Executive - Critical team
IAG Cargo —Hounslow
- Day shift
- Hybrid work
- Data entry
- Communication skills
- Employee discount
- Gym membership
14d
Client Onboarding Executive
LegalAndGeneral —London
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Quick apply
Entry Level Marketing Executive (8 month FTC)
Inspired Thinking Group (ITG) —London
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
Business Development Manager (UK)
IDTechEx Ltd —London
- £45,000 - £60,000 a year
- Full-time
- Remote
- CRM software
- Databases
- Business development
Quick apply
Revenue Operations Executive
Product Marketing Alliance —London
- £32,000 - £35,000 a year
- Full-time
- Remote
- Salesforce
- Scripting
- APIs
- Annual leave
- Work from home
7d
Project Coordinator
One Retail Group —London
- Hybrid work
- Communication skills
10d
Quality Assurance & Regulatory Affairs Executive - Maternity Cover
TensCare Ltd —Epsom
- £35,000 - £42,500 a year
- Temporary
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Team management
- Profit sharing
- Work from home
Quick apply
Commercial Analysis Executive
Frontline Group —London
- £26,600 - £28,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
4d
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
Marketing Executive
Sigma Pharmaceuticals —Watford
- Up to £35,000 a year
- Full-time
- CRM software
- Social media management
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
7d
Sales Development Representative (SDR) - Outbound
Epignosis —London
- Full-time
- Remote
- CRM software
- Communication skills
- Work from home
Quick apply
13h
Chief Technology, Infrastructure & Product Engineering Officer
AXA —London
- £275,000 - £300,000 a year
- Agile
- AI
- Leadership
International Publicity Coordinator
A24 Films —London
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Head of AI Engineering at AIOS — Remote, $200-$400k/yr + equity
AIOS (YC W20/S21) —London
- £200,000 - £400,000 a year
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- AI
- Annual leave
Business Operations Assistant
Kontron Transportation UK Ltd. —London
- £38,000 - £45,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
Quick apply
4d
Office & Operations Coordinator
Milltown Partners —London
- £29,000 - £33,000 a year
- Full-time
- Google Suite
- English
- Research
Sales Development Representative
YuJa Inc. —London
- £55,000 - £60,000 a year
- Full-time
- CRM software
- Business development
- Bachelor's degree
- Annual leave
- Sick pay
Quick apply
14d
Sales Development Representative
UK Connect —Farnborough
- Up to £30,000 a year
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply
Technical Program Manager, Critical Work Process
Google —Waltham Cross
- £78,000 - £104,000 a year
- Public speaking
- Bachelor's degree
- No degree
10d
Head of InfoSec at AIOS — Remote, $150-250k/yr inc equity
AIOS (YC W20/S21) —London
- £150,000 - £250,000 a year
- Full-time
- Remote
- Annual leave

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product support executive critical team jobs near feltham, gtl

Product Support Executive - Critical team

IAG Cargo -
Hounslow

Apply Now

Job details

Fixed term contract
14 days ago

Benefits

Employee discount
Gym membership

Qualifications

Stakeholder collaboration
Stakeholder liaison
Upselling
Freight forwarding experience
Logistics
Internal department liaison
Risk management
Data entry
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Supply chain customer service

Full job description

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to groundbreaking tech, gold bullion to avocados and everything in between. We move cargo that positively impacts society worldwide. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). Powered by five airlines, our reach is truly global – but it’s the impact we make that defines us. At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, that is Trusted to Deliver.

About the role

Join our Critical Team, the elite group responsible for monitoring and ensuring the successful transport of IAG Cargo’s most sensitive and high-value shipments. As a Critical Team Member, you’ll be part of an amazing team working in shifts, overseeing cargo journeys that require precision, urgency, and constant attention.

In this role, you’ll act as a pivotal link between customers, operations, and other business stakeholders, ensuring cargo is delivered as promised. Your ability to work under pressure, attention to detail, and commitment to customer service will be vital in ensuring the seamless journey of critical shipments.

We’re seeking dedicated individuals with a passion for precision and excellence in logistics. If you thrive in fast-paced, dynamic environments and take pride in delivering results for high-stakes shipments, we’d love to hear from you.

What you’ll do

Real-Time Monitoring:

Track and oversee high-priority shipments throughout their journey, ensuring adherence to timelines and special handling requirements.
Respond to potential disruptions, delays, or issues with quick, effective solutions to keep cargo moving.

Customer Communication:

Quote and book most precious cargo for our customers.
Be the face of IAG Cargo in front of those customers providing updates and addressing concerns promptly.
Escalate and resolve issues while maintaining high customer satisfaction levels.

Coordination Across Teams:

Work closely with sales, operations, and other teams to ensure all critical cargo handling requirements are met.
Collaborate with external stakeholders and suppliers to ensure seamless logistics.

Data & Reporting:

Record key shipment data and create real-time updates on performance metrics.
Support the team with actionable insights to improve processes and minimize disruptions.

Crisis Management:

Proactively identify and manage risks to ensure delivery as promised.
Take immediate action to address unforeseen challenges, escalating issues when necessary.

It's all about you

What you’ll bring to IAG Cargo:

Operational Experience: Prior experience in logistics, air cargo, or a similar operational environment working in around the clock shifts.
Attention to Detail: Ability to manage multiple high-stakes shipments simultaneously while ensuring accuracy and efficiency. Comfort with data entry/reporting systems.
Problem-Solving Skills: Quick thinking and resourcefulness to address challenges under pressure and tight deadlines.
Strong Communication Skills: Ability to provide clear updates and maintain a professional demeanour in high-pressure situations.
Team Player: Collaborative mindset to work effectively with colleagues across shifts and departments.
Adaptability: Willingness to work in a 24/7, 365-day shift environment and flexibility to adapt to evolving priorities. Ability to work with both internal and external stakeholders of different levels (from top customers and execs to business managers, all the way to truckers and warehouse operators)
Customer focus: Comfort talking to customers and ability to upsell them our most valuable products based on the service provided.

Skills and Experience:

Familiarity with air cargo or freight forwarding operations.
Understanding of data reporting tools (e.g., Excel).
Experience in customer-facing roles, with a focus on issue resolution.

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

A hybrid environment with 3 days a week in the office and two from home.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Diversity and Inclusion

Our recruitment procedures positively support our diversity and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.

#IAGCARGO

Apply Now

Refine Your Search

product support executive critical team jobs in feltham, gtl

Product Support Executive - Critical team

Client Onboarding Executive

Entry Level Marketing Executive (8 month FTC)

Business Development Manager (UK)

Revenue Operations Executive

Project Coordinator

Quality Assurance & Regulatory Affairs Executive - Maternity Cover

Commercial Analysis Executive

Sales Operations Manager

Marketing Executive

Sales Development Representative (SDR) - Outbound

Chief Technology, Infrastructure & Product Engineering Officer

International Publicity Coordinator

Head of AI Engineering at AIOS — Remote, $200-$400k/yr + equity

Business Operations Assistant

Office & Operations Coordinator

Sales Development Representative

Sales Development Representative

Technical Program Manager, Critical Work Process

Head of InfoSec at AIOS — Remote, $150-250k/yr inc equity

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