Customer service manager Work, Jobs in Fife (with Salaries)

Customer Success Operations Manager
Mail Bazar Digital Ltd —Edinburgh
- £4,700 - £5,100 a month
- Full-time
- CRM software
- Management
- English
Quick apply
12d
Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
Lead Customer Experience Manager
Sainsbury's —Dundee
- From £36,250 a year
- Management
- Leadership
- Employee discount
Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Glenrothes
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Experience Team Leader
Tesco UK —Dundee
- Part-time
- Microsoft Excel
- Management
- Team management
- Employee assistance programme
11d
Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Edinburgh
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager
Redsquid Communications —Fife
- Full-time
- Sales
- Presentation skills
- IT
Quick apply
Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Management
- Customer service
- Continuous improvement
1d
Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Life insurance
Quick apply
11d
Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Dundee
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Events Manager
University of St Andrews Students' Association —St. Andrews
- From £32,080 a year
- Full-time
- Project management
- University
- Organisational skills
- Free parking
Quick apply
3h
Business Development Manager - Facilities Management
REXEL —Dundee
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Annual leave
- Employee discount
Quick apply
Trainee Manager
Lush —Dundee
- £31,225 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Relationship Manager (Field Sales)
Covetrus —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Employee assistance programme
- Employee discount
11d
Duty Manager
Premier Inn —Glenrothes
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
5d
Regional Scheduling Manager
Places for People —Edinburgh
- Up to £52,500 a year
- Hybrid work
- Management
- Data analysis skills
- Maintenance
- Annual leave
- Employee discount
12d
Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped
Yell —Edinburgh
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
12d
Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped
Yell —Edinburgh
- £35,875 - £53,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
12d
Group Manager
Joup Pret —Edinburgh
- £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply

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Customer Success Operations Manager

Mail Bazar Digital Ltd
Edinburgh

Quick apply

Job details

Permanent | Full-time
£4,700 - £5,100 a month
12 days ago

Qualifications

CRM software
Management
English
Supervising experience
Account management

Full job description

About the Role:

Edinburgh is a growing centre for digital business, ecommerce, and customer-focused technology services. At Mail Bazar Digital Ltd, we support that growth by helping businesses improve customer communication, streamline service operations, and create smoother digital customer experiences.

We are looking for a Customer Success Operations Manager who can take ownership of customer success processes, service performance, reporting, and operational improvements. You are not just managing customer accounts; you are building the systems, workflows, and standards that help customers receive consistent, reliable, and professional support.

You will work closely with customer success teams, sales, support, operations, and internal stakeholders to improve retention, customer satisfaction, onboarding, reporting, and service delivery. This role is ideal for someone who is organised, commercially aware, data-driven, and confident in improving customer-facing operations.

Key Responsibilities:

Customer Success Operations: Manage and improve the day-to-day processes that support customer onboarding, account management, renewals, service reviews, and customer communication.

Process Improvement: Identify gaps in customer success workflows and implement practical improvements that increase efficiency, consistency, and customer satisfaction.

CRM and Reporting: Maintain accurate customer data, track key performance indicators, prepare reports, and use CRM insights to support better business decisions.

Customer Retention: Support customer retention strategies by identifying risks, monitoring engagement, and helping teams take action before issues affect customer relationships.

Team Coordination: Work with customer success, support, sales, and operations teams to ensure customer requests, escalations, and follow-ups are handled properly.

Service Standards: Create and maintain clear procedures, templates, and service guidelines to ensure a consistent customer experience.

Stakeholder Management: Present operational updates, performance trends, and improvement recommendations to internal management.

What We Are Looking For:

Experience: Previous experience in customer success, customer operations, account management, service delivery, or business operations is preferred.

Operational Skills: Strong understanding of customer workflows, CRM systems, reporting, onboarding processes, and service performance tracking.

Problem-Solving: You can identify operational issues, understand the root cause, and create practical solutions that improve both customer experience and team efficiency.

Communication: You can communicate clearly with customers, internal teams, and management. You are confident explaining processes, updates, and recommendations.

Organisation: You can manage multiple priorities, track deadlines, maintain accurate records, and ensure follow-ups are completed on time.

Mindset: You are proactive, customer-focused, and commercially aware. You understand that strong customer operations help protect revenue, improve satisfaction, and support long-term business growth.

Pay: £4,700.00-£5,100.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in fife

Customer Success Operations Manager

Customer Service Manager

Lead Customer Experience Manager

Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped

Customer Experience Team Leader

Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped

Business Development Manager

Customer Service Team Leader

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped

Events Manager

Business Development Manager - Facilities Management

Trainee Manager

Customer Relationship Manager (Field Sales)

Duty Manager

Regional Scheduling Manager

Head of Events

Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped

Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped

Group Manager

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