Director of customer success Work, Jobs in Fitzrovia, Gtl (with Salaries)

Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Management
- Sales
- Organisational skills
- Annual leave
- Work from home
Director of Scaled Customer Success, Global
Frontify AG —London
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
VP, Customer Experience
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
Director of Global Partners - UK, Germany, USA
Storyblok —London
- £132,100 - £205,000 a year
- Remote
- Management
- Sales
- APIs
- Annual leave
- Flexible schedule
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
Customer Success Director
Finastra —London
- Full-time
- Management
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Director, Customer Success Management
Salesforce —London
- Full-time
- Management
- Sales
- Salesforce
Manager, Customer Success - Mid-Enterprise (Northern)
Klaviyo —London
- £88,000 - £132,000 a year
- Salesforce
- Travel
- Leadership
Quick apply
13d
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- APIs
- AI
- Communication skills
2d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Customer Success Manager
Stotles —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Gym membership
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Salesforce
- Analysis skills
- Project management
Quick apply
1d
Associate Director, Customer Success
PPRO —London
- Full-time
- Hybrid work
- Management
- Data analysis skills
- SQL
- Gym membership
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
13d
Senior Director, Customer Success (NEU + ROW)
Frontify AG —London
- Full-time
- Hybrid work
- Spanish
- English
- Project management
- Annual leave
Associate Director of Strategic Partnerships
Zilch —London
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Associate Director, Delivery Lead - Content Innovation
Amazon.com —London
- Full-time
- Project management
- JavaScript
- Scripting
Director, Customer Growth - APAC
Eightfold.AI —London
- Hybrid work
- Azure
- Master's degree
- Bachelor's degree
2d

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Director of Customer Success

Tenzo -
London

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Work from home

Qualifications

Management
Sales
Organisational skills
SaaS
AI
Project leadership
Leadership

Full job description

Location: London (Hybrid)
Job type: Full time

Who we are

At Tenzo, we’re transforming the way restaurants operate. Our Restaurant Reporting & Intelligence platform brings together data from multiple systems to deliver real-time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses. As one of our customers put it, “It’s helped us make smarter, faster decisions and spot opportunities we might have missed before.”

We’re a team of food lovers and tech enthusiasts backed by top-tier Silicon Valley investors and guided by awesome advisors including Jane O'Riordan and Floor Bleeker. We partner with leading hospitality brands like IHG hotels, Knoops, JKS, and Time Out Markets — and we’re just getting started. Join us on our mission to help restaurants around the world move from surviving to thriving.

Diversity and Inclusion

Tenzo is an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

About the role

As the Director of Customer Success, you will serve as the architect of our post-sales commercial strategy, holding department-wide oversight for all proactive success and account management functions. In this high-impact leadership role, you will be directly accountable for Tenzo’s Gross and Net Retention targets, bringing deep expertise in customer success to drive revenue protection and our long-term growth. Beyond team management, you will act as a critical strategic bridge, resolving the complex tensions between evolving customer demands and product reality to ensure our partnerships remain scalable and successful.

Your Mission

Define and execute the overarching post-sales commercial strategy, providing department-wide leadership across all proactive success and account management functions.
Maintain direct accountability for company-wide Gross and Net Retention (NRR) targets, ensuring long-term financial stability and growth.
Manage and scale our Customer Success team, fostering a culture of accountability, continuous improvement, and customer focus.
Act as the key bridge between evolving customer requirements and product capabilities, resolving complex tensions to ensure sustainable product-market fit.
Serve as an internal and external subject matter expert on customer success innovation, implementing best-in-class methodologies to safeguard the customer lifecycle.
Lead the implementation of AI-driven workflows and autonomous agents to streamline customer success operations, driving efficiency and enhancing the scalability of our post-sales processes.

About you

Extensive senior leadership experience in Customer Success within the SaaS sector, including management experience, leading a team of Customer Success Managers.
A demonstrable track record of meeting or exceeding KPIs, with a specific focus on driving renewal achievements and Net Retention Rate (NRR) growth.
Proven ability to hire, onboard, and coach high-performing teams, using motivational qualities to foster professional growth.
Extensive experience in leveraging data-based decision-making to develop and execute effective customer success strategies.
Strong organisational and project leadership skills, with the interpersonal ability to manage complex, cross-functional initiatives.
Exceptional written, oral, and presentation skills, with the ability to articulate complex concepts to both internal stakeholders and executive-level customers.
Experience in designing and deploying autonomous AI agents and automated workflows that deliver measurable gains in post-sales scalability, efficiency, and operational throughput (desirable)

Work perks and benefits

Tenzo is committed to improving the general well-being of our team members. As our 'Passionate about our people' value states: we aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get-go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.

Tenzo Swag
We’ll hook you up with workstation perks, Macbook and all software needed on your first day!
Work from Home
You'll receive a £75 work from home set up budget, which renews every year
️ Flexible Working
A minimum of 2 days a week in the London office, plus any additional days such as trade shows, team quarterly meet-ups
Stock Options
Eligibility to our stock options program
Pension
ESG pension scheme
Office Location
WeWork Marylebone - North West House, 119 Marylebone Rd, London NW1 5PU
Customer Lunches
Every quarter we plan a team lunch at one of our customer’s restaurants
️Tenzo Offsite
A chance to meet fellow team members from all over the world at our annual team offsite
Your Eyesight
We cover tests and contribute £75 to spectacles (or equivalent in local currency)
Your Development
Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed)
Annual Leave
25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure)
️ Work Abroad
Seeking a change in environment? Enjoy up to 2 weeks during the UK summertime working abroad!
Start-up Life
Working as part of a small team, you benefit from a level of responsibility from the get go
Socials
Monthly events both in person and virtually!

Please note: exclusively no recruiter emails for this role. We have established recruitment partnership agreements in place and no need to work with additional recruitment partners at this time.

Apply Now

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