PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.
Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.
Role Overview
The Analyst supports the delivery of consistent and high-quality HR services. This role is responsible for executing day-to-day HR operations, managing employee lifecycle processes, and ensuring a seamless and positive employee experience.
You will serve as a key point of contact for employees and managers, resolving inquiries, executing transactions, and supporting onboarding and lifecycle activities, while maintaining strong data accuracy, compliance, and audit readiness.
Key Responsibilities
1. Employee & HR Inquiry Case Management
Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs
Manage cases through the HR service management system (e.g., ServiceNow), ensuring alignment to SLAs
Escalate complex or sensitive cases appropriately
2. Employee Lifecycle Operations
Execute core HR processes including onboarding, transfers, mobility, and offboarding
Coordinate activities, including communications, documentation, and system readiness
Ensure a high-quality, consistent employee experience
3. Data & Transaction Processing
Execute HR transactions in systems (e.g., Workday) with a high degree of accuracy
Maintain employee data integrity and ensure proper system updates
Generate basic reports and support operational tracking as needed
4. Process Adherence, Compliance & Audit Support
Execute processes in alignment with HR policies, procedures, and regional requirements
Maintain accurate, complete, and traceable records to support audit readiness
Perform data validation checks and support audit requests or documentation reviews
5. Knowledge & Self-Service Support
Create, update, and maintain HR knowledge articles to support employee self-service
Ensure content is accurate, accessible, and aligned with global standards
Identify gaps in knowledge and contribute to improving usability
6. Core Program Support
Support day-to-day operations and delivery of core programs as needed, including HR Client Requests, HR Communications, Case Management, and Knowledge Management, as well as regional HR programs
Execute program activities in alignment with global standards and service delivery expectations
Ensure consistent, high-quality delivery across core operational programs
7. Employee Experience & Service Excellence
Deliver thoughtful, responsive, and high-quality HR support to employees and managers
Identify recurring issues or themes from inquiries and flag opportunities for improvement
Contribute to a consistent, employee-centric HR experience
8. Continuous Improvement & Efficiency
Identify inefficiencies in workflows or recurring issues and suggest improvements
Support implementation of standardized processes and automation initiatives
Contribute to improving service delivery efficiency and reducing manual work
Required Qualifications
Bachelor’s degree or equivalent experience in a related field
Strong attention to detail with a demonstrated commitment to maintaining accurate data and high-quality work
Clear communication and organizational skills, with the ability to manage multiple tasks effectively
Ability to handle sensitive and confidential information with discretion
Ability to identify issues and support effective solutions with guidance
Sound judgment to handle routine matters independently and appropriately escalate more complex or sensitive issues
Willingness to learn new tools and adapt to evolving processes and systems
Ability to collaborate effectively with team members and cross-functional partners
Strong execution skills with the ability to follow processes and deliver accurate work in a fast-paced environment
Equal Employment Opportunity and Affirmative Action Statement
PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.
Applicants with Disabilities
PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.
