Customer relations representative Work, Jobs in Four Ashes, Sts (with Salaries)

Customer Satisfaction Coordinator
Radwell International —Newcastle-under-Lyme
- Hybrid work
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Annual leave
12d
Operations Manager
DSV —Swadlincote
- Full-time
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Sales Executive
Brayley —Wolverhampton
- £22,500 - £65,000 a year
- Full-time
- Customer service
- Communication skills
- Life insurance
- Referral programme
Quick apply
Senior Consultant-Benefits Management & RE Strategy
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Writing skills
Quick apply
HR Advisor
Corpay —Walsall
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Senior Consultant-Real Estate Strategy & Workplace Consulting
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Writing skills
Quick apply
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Word
- Computer literacy
- Business development
- Annual leave
- Employee assistance programme
Claims Support Administrator
AX Motor Assist —Birmingham
- £24,977 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Quality Manager
Trifast —Walsall
- Full-time
- Continuous improvement
- Quality control
- Training & development
- Annual leave
- Employee assistance programme
Cyber Security Alliance Manager
Softcat —Birmingham
- Hybrid work
- Analysis skills
- Leadership
- School
- Flexible schedule
Catering Supervisor
BaxterStorey UK —Birmingham
- £14.94 an hour
- Part-time
- Hospitality
- Cooking
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Quality Engineer
Artifex Interior Systems Limited —Birmingham
- Full-time
- Engineering
- Quality control
Quick apply
Apprentice Multi-skilled Maintenance Craftsperson – Estates – 98258AP – Apprentice Grade 2
University of Birmingham —Birmingham
- £19,278 - £26,741 a year
- Full-time
- Engineering
- University
- Communication skills
- Annual leave
- Sick pay

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Customer Satisfaction Coordinator
Radwell International —Newcastle-under-Lyme
Expedite Orders – Track and update customers on open orders. Working in a fast-paced and multi-faceted manner, you provide excellent customer service to get…
12d

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customer relations representative jobs near four ashes, sts

Customer Satisfaction Coordinator

Radwell International -
Newcastle-under-Lyme

Apply Now

Job details

12 days ago

Benefits

Free parking
Annual leave
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
On-site parking

Qualifications

CRM software
Computer literacy
Internal department liaison
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Satisfaction Coordinator

Newcastle-under-Lyme, UK

Are you looking to advance your career within Customer Relations? If so, we are currently recruiting for a Customer Satisfaction Coordinator to make an impact in our growing Customer Relations team!

The Opportunity

Radwell is committed to rewarding and investing in our people, and we believe this must be reflected in our salaries and benefits. As our Customer Satisfaction Coordinator, you can expect:

A competitive starting salary
A hybrid working policy (after successful completion of probationary period and initial training)
A (starting) annual leave of 25 days
Private Health/Medical Insurance
Life Insurance
Access to our benefits portal with a wide range of offerings from high street to local discounts, including car valets at a reduced rate whilst you work!
A company passionate about wellbeing: 24/7 free EAP helpline, free counselling sessions and access to trained Mental Health First Aiders.
Free tea and coffee
Free on-site parking
Celebration of National Engagement Days such as Employee Appreciation Day, a company passionate about supporting charitable and community work.

As Customer Satisfaction Coordinator, you will gain invaluable insight and experience within a hard-working Customer Relations team who have a demonstrable daily impact on a growing organisation. Radwell is committed to providing our employees with learning opportunities, both inhouse and externally, so you can make the most of your role and actively contribute to the success of our business. If you’re looking for a fast-paced customer-focussed role where you can build valuable skills, grow your expertise, and contribute to a supportive team, this could be the opportunity you’ve been waiting for.

The Role

As Customer Satisfaction Coordinator, you will participate in all aspects of customer service and problem solving. Working in a fast-paced and multi-faceted manner, you provide excellent customer service to get them back up and running as quickly as possible. In addition, you will:

Expedite Orders – Track and update customers on open orders.
Record Changes – Log delays, discrepancies, and cancellations.
Respond Quickly – Handle enquiries via phone and email in line with internal SLAs.
Process Returns – Manage credits, repairs, and warranty cases.
Coordinate Across Teams – Work with various internal department across our global sites.
Manage Warranties – Arrange evaluations, repairs, and replacements.
Follow Up on Returns – Monitor, document, and close out returns.
Ensure Satisfaction – Resolve issues and escalate when needed.
Stay Organised – Maintain organised inboxes and archive communications.
Improve Processes – Use customer feedback to suggest and support improvements.

About You

Being a proactive problem-solver, and with a strong attention to detail, you will bring your previous office-based customer service or order management experience to the position, meaning the in-depth training you receive from us will be bolstered by your own knowledge and experience. Furthermore, you will have:

5 GCSEs A*-C, or grade 5 or above (must include English) or equivalent qualifications.
Office-based customer service or order management experience.
Strong attention to detail and accuracy when recording and updating information.
Excellent written and verbal communication skills, with the ability to respond professionally across phone and email.
Ability to work collaboratively with other departments to ensure customer satisfaction.
Proven ability to manage multiple tasks, prioritise effectively, and meet tight deadlines.
Strong follow-up skills and persistence in resolving issues to completion.
Strong computer proficiency with the ability to quickly learn new systems and tools. Experience with a CRM is a plus but not essential.

Also, if you speak any languages other than English at a fluent level, that would be advantageous to your application; Radwell operates internationally, so any other languages you can speak will always be helpful in this role.

About Radwell

As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.

How to Apply

The closing date for this role is 21 August 2026, at 16:00. Please note that any applications received after this deadline will not be considered. Should we receive a high volume of suitable applications, we reserve the right to bring the closing date for the role forward. If the role is of interest, we would advise applying for the role immediately.

Please click the ‘Apply’ button below to start your application.

We wish you the best of luck in your application for the role of Customer Satisfaction Coordinator.

Other organisations may call this role Customer Service Representative, Customer Service Advisor, Customer Support Coordinator, Customer Care Coordinator

Join Our Diverse Team

Radwell International is an equal-opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide.

Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!

Apply Now

Refine Your Search

customer relations representative jobs in four ashes, sts

Customer Satisfaction Coordinator

Operations Manager

Sales Executive

Senior Consultant-Benefits Management & RE Strategy

HR Advisor

Senior Consultant-Real Estate Strategy & Workplace Consulting

Commercial Manager

Claims Support Administrator

Quality Manager

Cyber Security Alliance Manager

Catering Supervisor

Quality Engineer

Apprentice Multi-skilled Maintenance Craftsperson – Estates – 98258AP – Apprentice Grade 2

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