Customer solutions specialist Work, Jobs in Four Ashes, Sts (with Salaries)

Customer Solutions Specialist
Detertech —Telford
- £33,000 - £38,000 a year
- Full-time
- Writing skills
- Continuous improvement
- Communication skills
Quick apply
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
14d
Export Customer Solutions Operator
Rhenus SE & Co. KG —Cannock
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
14d
Vulnerable Customer Consultant
OSB Group —Wolverhampton
- £27,500 - £31,500 a year
- Full-time
- Writing skills
- Communication skills
- Annual leave
Financial Support Consultant
OSB Group —Wolverhampton
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Writing skills
- Communication skills
- Annual leave
Transport Controller / Planner
Rhenus SE & Co. KG —Cannock
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Customer Service Specialist
H.B. Fuller —Tamworth
- Spanish
- English
- Communication skills
Operations Supervisor - Wolverhampton
Crown Worldwide —Wolverhampton
- Up to £32,968 a year
- Nights as needed
- Travel
- Leadership
- Employee discount
- Bereavement leave
Quick apply
Energy Specialist RES - Kingswinford
eonnext —Kingswinford
- £25,983 - £31,573 a year
- Full-time
- Continuous improvement
- Annual leave
7d
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
Commercial Assistant
Lanes Group —Stafford
- £28,000 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
Quick apply
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- CRM software
- Continuous improvement
- Organisational skills
Quick apply
Part time Content Creator
Sassy coffee —Wolverhampton
- From £12.71 an hour
- Part-time
- Social media management
- In-person
- Flexible schedule
Quick apply
Customer Service Executive
Johnsons Workwear Ltd —Uttoxeter
- £32,208.58 a year
- Full-time
- Health & wellbeing programme
Quick apply
14d
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Customer Complaints Officer, Contact Centre
British Heart Foundation —Birmingham
- £25,000 a year
- Hybrid work
- CRM software
- Conflict management
- Organisational skills
9d
Head of E-Commerce & Digital
Newlife the Charity for Disabled Children —Cannock
- Full-time
- Merchandising
- Leadership
- Communication skills
Quick apply
16h

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customer solutions specialist jobs near four ashes, sts

Customer Solutions Specialist

Detertech -
Telford

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Job details

Full-time
£33,000 - £38,000 a year

Qualifications

Sales support
Stakeholder collaboration
Client engagement
Stakeholder liaison
Writing skills
Internal department liaison
Continuous improvement
Customer relationship management
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

Description

The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs.

Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard.

Key Responsibilities

Site Surveys & Assessments

Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions.
Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements.
Ensure all surveys and assessments are completed to a consistently high standard.

Quotations

Prepare and issue quotations following customer surveys, converting quotes into orders where possible.
Raise SmartWater quotations, ensuring all documentation is accurate and complete.
Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines.
Support field-based sales colleagues and Operations by coordinating customer requirements.

Customer Experience & Relationship Management

Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer-focused presence.
Build trust and rapport with customers through clear communication, reliability, and ownership of issues.
Take accountability for the customer experience throughout the survey and assessment process.
Ensure customer concerns are understood, managed, and appropriately escalated where required.

Collaboration & Service Delivery

Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered.
Provide structured feedback to internal teams to support service improvement and solution design.
Facilitate a seamless handover between survey, installation, and ongoing service.

Documentation & Continuous Improvement

Maintain accurate and timely records of site visits, findings, and customer interactions.
Identify recurring issues or opportunities for improvement and share insights with relevant teams.
Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.

Skills, Knowledge & Expertise

Experience in a customer-facing role, ideally in a field-based or on-site environment.
Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
Comfortable working independently, managing time effectively, and travelling to customer locations.
Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.
Confident in representing DeterTech in customer environments with professionalism and credibility.
Collaborative mindset with the ability to work effectively across multiple internal teams.
Familiarity with security systems or related technology is desirable but not essential.
Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.

Key Measures of Success

Customer Satisfaction: Positive customer feedback following surveys, follow-ups, and assessments.
Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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Refine Your Search

customer solutions specialist jobs in four ashes, sts

Customer Solutions Specialist

Mobility Support Specialist

Export Customer Solutions Operator

Vulnerable Customer Consultant

Financial Support Consultant

Transport Controller / Planner

Customer Service Specialist

Operations Supervisor - Wolverhampton

Energy Specialist RES - Kingswinford

Specialist Customer Service Advisor

Manager of Dedicated Implementations - EMEA

Administrator

Commercial Assistant

Sales Support & Customer Care Specialist-12 Month FTC

Part time Content Creator

Customer Service Executive

Customer Claims Specialist

Airport Station Manager

Customer Complaints Officer, Contact Centre

Head of E-Commerce & Digital

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