Innovation manager Work, Jobs in Frampton On Severn, Gls (with Salaries)

Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
11d
Innovation Portfolio Manager
Roke Manor Research Limited —Gloucester
- Analysis skills
- Organisational skills
- AI
3d
Innovation Portfolio Manager
Roke —Gloucester
- Full-time
- Analysis skills
- Organisational skills
- AI
3d
Strategic Innovation Manager
DNV —Bristol
- Full-time
- Hybrid work
- Business development
- Flexible schedule
Engineering Manager
Muller Group —Stroud
- Full-time
- Continuous improvement
- Team management
- Leadership
- Annual leave
IT Business Solutions Manager - Global Product Innovation
Kohler —Quedgeley
- IT
Head of Continuous Improvement
Safran —Gloucester
- Full-time
- Continuous improvement
Project Manager
PentenAmio UK —Tewkesbury
- £55,000 - £77,000 a year
- Full-time
- Hybrid work
- Team management
- Agile
- Communication skills
- Free parking
- Life insurance
Quick apply
Change Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Presentation skills
- Agile
- In-person
Senior Programme Manager
Dyson —Malmesbury
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Production Manager
Renishaw —Wotton-under-Edge
- Up to £55,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Service Manager
South Gloucestershire Council —Yate
- £64,700 - £71,994 a year
- Full-time
- Remote
- Annual leave
- Employee discount
5d
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Business development
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Customer Outcome Manager
AmTrust International —Bishops Cleeve
- £45,000 - £60,000 a year
- Continuous improvement
- Conflict management
- Organisational skills
22h
Depot Manager
InPost UK —Gloucester
- Monday to Friday
- Customer service
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Life insurance
Quick apply
Depot Manager
Carrier —Lydney
- £34,500 - £69,500 a year
- Full-time
- Customer service
- Continuous improvement
- Data entry
Service Delivery Manager
Leonardo UK Ltd —Gloucester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- DevOps
- Continuous improvement
- Agile
- Employee discount
- Flexible schedule
Capture Manager
Leidos —Bristol
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Care Manager - Gloucester
Saracen Care Services —Gloucester
- £35,000 - £37,500 a year
- Full-time
- Management
- Computer literacy
- Mentoring
- Free parking
- Store discount
Quick apply
1h
Operations Manager
ADM —Hereford
- Continuous improvement
- Team management
- Quality control

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innovation manager jobs near frampton on severn, gls

Customer Experience Manager

Stewart Golf Ltd
Gloucester

Quick apply

Job details

Full-time
From £42,000 a year
11 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Management
Internal department liaison
Technical support
Performance management
Zendesk
Continuous improvement cycles oversight
Team management
B2B
Management reporting
Customer support
Customer interaction
Root cause analysis
AI
Leadership
Rota coordination

Full job description

About Stewart Golf

Stewart Golf designs and builds the world's finest powered golf trolleys, engineered and built in Gloucestershire, and shipped to customers around the world. Our customers expect a premium product backed by premium care, and that is where you come in.

Role Overview: The CX Manager leads the delivery of a consistently best-in-class, brand-aligned customer experience across Stewart Golf’s global UK and US operations. The role leads the UK customer care and service team, supporting them to work efficiently and to a consistently high standard, and communicates and reports on issues to help resolve them at root cause. Equally important, the CX Manager promotes company values and culture, driving cross-functional collaboration, accountability, and engagement across all customer care and service teams, ensuring a positive, performance-driven workplace aligned with the organisation’s mission.

Key Responsibilities

Customer Experience Leadership: Act as the champion of the customer across the business, ensuring their voice is heard and their perspective represented so that customer needs shape decisions, priorities, and strategy. Always advocate for the best possible experience and constructively challenge internally when appropriate.

Drive an outstanding experience for every customer, whether B2C or B2B, ensuring all are valued and served to the same high standard.

Handle escalated or complex customer issues to ensure timely resolution, monitor and manage customer review platforms across the UK and US, and capture customer feedback to share with the wider business.

Work closely with the Commercial Director and the B2B Sales Executive on the experience of domestic and international trade customers, ensuring service standards are consistent and communication channels are clear. Ownership of these B2B relationships and of new business sits with the Commercial Director’s team, but this role remains a close partner in delivering their day-to-day experience.

Team Leadership and Culture: Lead, coach, and support the customer care and service teams to work efficiently, chair weekly meetings to align global teams, conduct one-to-one reviews, and coordinate with the US General Manager on standards, procedures, and tone of voice for US staff.

Plan and deploy the team effectively to match demand, including rotas, capacity against contact volumes, and holiday, absence, and peak-period cover.

Drive a positive, performance-driven, values-aligned culture across the customer care and service teams through open communication, feedback, and engagement.

Pair with the Head of Systems and Quality to provide technical support, training, and product updates for UK and US service teams, and train customer care teams on new products, processes, and procedures.

Manage outsourced partners to maintain front-line performance and technical optimisation, and ensure escalations are actioned promptly.

Ensure close alignment with the Marketing function so that promotional activity is correctly captured and aligned with the customer care teams.

Systems, AI and Reporting: Make effective day-to-day use of back-end systems including Zendesk, Unleashed, and ShipTheory, leveraging AI wherever possible and feeding suggested optimisations to the Head of Systems and Quality, who owns system development and integration.

Monitor and enhance global reporting on customer care and service KPIs and performance, including customer satisfaction, team efficiency, and return reasons, to improve pre-purchase optimisation and operational visibility and help prevent issues at root cause.

Service, Warranty and Technical Support: Report warranty findings and key customer complaint drivers to the Head of Systems and Quality to inform root cause analysis and quality improvement.

Work with the Head of Systems and Quality to optimise team processes, ensuring internal efficiency and excellent customer service.

Our Values
We build world-class electric golf trolleys, but we also have built a team culture shaped by values we live every single day. These aren’t buzzwords, they are expectations we hold ourselves to and what we look for in anyone who joins us:

Team Player – we deliver professionalism and integrity to everything we do. We are reliable and accountable to our teammates.

Respectful – We are considerate, supportive and mindful of our teammates, customers and suppliers.

Positive – We are ‘glass half full’ people, bringing positive energy to invest in our work, and spreading it to our teammates.

Take Pride – We take pride in our work, our environment and ourselves.

Leader – We inspire and support our teammates to develop their skills at work and grow as individuals. Stewart Golf’s leaders aspire to these additional traits.

Communicative – We communicate clearly and regularly with team members.

Approachable – We are available to all team members to hear and discuss their thoughts.

Consistent – We are consistent with our behaviours and decision-making processes.

If these values describe how you want to work, you’ll thrive here.

At Stewart Golf, we’re driven by innovation, excellence, and a belief that golf should be enjoyed, with the freedom that our trolleys provide.

We’re not a faceless corporation. We’re still run by the same people who started it all in 2001 with an idea and a sketchpad, and these are the same people who you’ll find emptying the dishwasher.

If this sounds like your ideal working environment, we look forward to hearing from you
What You’ll Get

● Additional holiday accrual with length of service

● Modern, purpose-built facility with free parking

● Workwear provided

● Opportunities for growth

● A supportive, values-led workplace

Pay: From £42,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Sick pay

Application question(s):

Describe a time you turned customer or performance data into a change that improved your team's results.

Work Location: In person

Quick apply

Refine Your Search

innovation manager jobs in frampton on severn, gls

Customer Experience Manager

Innovation Portfolio Manager

Innovation Portfolio Manager

Strategic Innovation Manager

Engineering Manager

IT Business Solutions Manager - Global Product Innovation

Head of Continuous Improvement

Project Manager

Change Manager

Senior Programme Manager

Production Manager

Service Manager

Business Development Manager (IT)

Customer Outcome Manager

Depot Manager

Depot Manager

Service Delivery Manager

Capture Manager

Care Manager - Gloucester

Operations Manager

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