It engineer Work, Jobs in Frenchay, Gls (with Salaries)

Level 1 Help Desk Engineer
ClearskyIT —Melksham
- £25,000 - £28,000 a year
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Bereavement leave
Quick apply
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Level 1 Help Desk Engineer

ClearskyIT
Melksham

Quick apply

Job details

Full-time
£25,000 - £28,000 a year
1 day ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Ticket management
Computer hardware
IT support
Computer networking
Customer support
Customer interaction
Communication skills

Full job description

Level 1 Help Desk Engineer

Location: Melksham, Wiltshire (Office & Client Sites)

Company: ClearSkyIT

Job Type: Full Time

Salary: £25,000.00-£28,000.00 per year

About ClearSkyIT

ClearSkyIT is a growing Managed Service Provider (MSP) supporting businesses across Wiltshire and the South West. We pride ourselves on delivering excellent customer service, reliable IT support, and practical technology solutions that help our clients succeed.

We are looking for a motivated and customer-focused Level 1 Help Desk Engineer to join our team and help deliver first-class support to our clients.

The Role

As a Level 1 Help Desk Engineer, you will be the first point of contact for clients requiring technical assistance. You will diagnose and resolve common IT issues, provide excellent customer service, and assist with onsite installations and support visits when required.

This is an excellent opportunity for someone with at least two years of IT support experience who is looking to develop their technical skills within a professional MSP environment.

Responsibilities

Provide first-line technical support via phone, email, and remote support tools.
Troubleshoot hardware, software, and Microsoft 365 issues.
Escalate complex issues to senior engineers when necessary.
Install and configure laptops, desktops, monitors, printers, and other hardware.
Carry out onsite support visits to client locations.
Maintain accurate documentation and ticket updates.
Deliver excellent customer service and keep clients informed throughout the support process.
Assist with workstation deployments, upgrades, and IT projects.

Required Skills & Experience

Essential

Minimum 2 years' experience in an IT support or help desk role.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Good understanding of:
Microsoft Windows 11
Microsoft 365
Basic networking concepts
Hardware installation and support
Ability to prioritise workload and manage multiple tasks.
Full, clean UK driving licence.
Comfortable travelling to client sites when required.

Desirable

Experience working within a Managed Service Provider (MSP).
Knowledge of Microsoft 365 administration.
Relevant IT certifications (CompTIA, Microsoft, etc.).

What We Offer

Competitive salary based on experience.
Ongoing training and professional development.
Exposure to a wide range of technologies and client environments.
Friendly and supportive team environment.
Career progression opportunities within a growing business.
Company pension.

Apply Now

If you're passionate about technology, enjoy helping people, and want to develop your career with a growing MSP, we'd love to hear from you.

Send your CV
And for added bonus, a short video explaining why you'd be a great fit for ClearSkyIT.

Pay: £25,000.00-£28,000.00 per year

Benefits:

Bereavement leave
Company events
Free parking
On-site parking
Sick pay

Experience:

IT support: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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it engineer jobs in frenchay, gls

Level 1 Help Desk Engineer

Service Desk Engineer

Product Technical Support Engineer - TMS

3DX Solution Architect - Design tools for Engineering

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