Recovery coach Work, Jobs in Frimley (with Salaries)

Customer Champion
inMusic —Farnborough
- Full-time
- Hybrid work
- CRM software
- Writing skills
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Cargo Operations Manager - Airside (1 x Maternity Cover & 1 x Permanent)
IAG Cargo —Hounslow
- Day shift
- Leadership
- Communication skills
- Employee discount
- Gym membership
Duty Manager
Virgin Active —London
- £29,764.80 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Sales Development Manager
FluidOne —Camberley
- Leadership
- Employee assistance programme
Senior HSSE Manager
Steris —Basingstoke
- Full-time
- Continuous improvement
- Training & development
- Leadership
Quick apply
Senior Security Operations Centre Analyst
Sopra Steria —Farnborough
- Up to £58,000 a year
- Communication skills
- Annual leave
Facilities and Health & Safety Manager
Motion Applied —Camberley
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
Quick apply
Senior Infrastructure Engineer
Pax8 Global —Farnborough
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Mentoring
- AI
- Free parking
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Team management
- Travel
- Leadership
- Life insurance
- Referral programme
Quick apply
P6 Senior Planner
AWE —Aldermaston
- £49,830 - £78,770 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Mentoring
- Free parking
- Annual leave
PGA Golf Coach
Virgin Active —London
- Weekend availability
- Health & wellbeing programme
Fitness Coach - White City House, London
Soho House & Co. —London
- £13.50 an hour
- 8 hour shift
- First Aid Certification
- Employee discount
Quick apply
Senior Technical Engineer
TP-Link UK Ltd —Thatcham
- £32,000 - £35,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Sr Manager, End User Services & Workplace Technology
Hollister Europe Limited —Winnersh
- Hybrid work
- Computer Science
- English
- Bachelor's degree
2d
Security & Network Engineer - 12 months Fixed term
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Mentoring
4d
Infra Architect
FalconSmartIT —Guildford
- Hybrid work
- Computer Science
- Presentation skills
- Bachelor's degree
Quick apply
Audit Manager
Kreston Reeves —Horsham
- Full-time
- Hybrid work
- Business development
- Mentoring
- Recruiting
- Employee assistance programme
- Employee discount
Quick apply
Senior Solution Architect – D365 CE
Uniphar PLC —Middlesex
- Full-time
- CRM software
- Azure
- Agile
Quick apply

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Customer Champion

inMusic -
Farnborough

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Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Stakeholder liaison
Writing skills
Internal department liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Customer loyalty building
Organisational skills
Customer support
Customer interaction
Root cause analysis
AI
Communication skills

Full job description

Description

Reporting to the Global Head of CX Team & CX Strategy, the Customer Champion is responsible for safeguarding the customer experience across all inMusic brands by proactively monitoring customer sentiment, intervening in high‑risk or escalated cases, and translating customer insights into actionable improvements for the business.

Acting as a key bridge between end users and internal stakeholders, the Customer Champion works cross‑functionally with internal teams to identify trends, drive corrective actions, and improve overall CSAT and customer loyalty.

This role combines day‑to‑day customer advocacy with responsibility for supporting and improving CX tools and AI‑driven support workflows, while helping surface actionable customer insights.

Key Responsibilities

Monitor and analyse customer feedback, sentiment, CSAT, and quality metrics across multiple channels, producing clear and actionable insights and reports for CX and management teams.

Engage directly with customers via phone and email to gather feedback on cases, support experience recovery, and build positive, long‑term end‑user relationships.

Act as a point of escalation for complex or high‑risk (“rescue”) customer cases, proactively intervening to de‑escalate issues and recover deteriorating customer experiences.

Oversee global RMA activity to ensure cases progress in line with agreed SLAs, escalating risks or delays where required.

Identify recurring issues, trends, and improvement opportunities, collaborating cross‑functionally to address root causes and enhance the end‑to‑end customer journey.

Support the rollout, adoption, and effective use of CX tools, platforms, and AI‑driven support workflows, including testing, optimisation, maintenence and feedback.

Share customer‑driven insights and best practices to support coaching and continuous improvement within the CX team.

Contribute to CX management initiatives and provide ad‑hoc operational support as required to maintain effective day‑to‑day operations.

Skills, Knowledge and Expertise

Proven experience in customer support and operations coordination.

Experience working cross‑functionally and communicating with executive management.

Strong analytical skills with the ability to interpret data and present actionable insights (CSAT, Sentiment, Quality).

Excellent organisational and communication skills, with a focus on empathy.

Good understanding of all inMusic products, their utilities and general application.

Ability to identify problems, propose solutions, and drive continuous improvement.

Ability to coach or support peers by sharing best practices and customer‑driven insights.

Confidence working in a global, multi‑brand environment with diverse customer needs and expectations.

Proven experience managing and rescuing complex, sensitive, or high‑risk customer cases, including de‑escalation and recovery of deteriorating customer relationships.

Experience with AI tools and modern CRM solutions (e.g. Freshdesk and AI‑assisted support platforms).

Willingness to travel occasionally for team workshops, stakeholder alignment, or training (approx. 10%)

Benefits

24 days annual leave (plus public holidays)
Private healthcare
Pension scheme
inMusic UK Employee Assistance Programme
Cycle To Work scheme
Staff discount on inMusic products (for personal use only)
£1,000 annual allowance for training and development
Sick pay

About inMusic

inMusic is the parent company for a family of premier brands that includes AIR Music Technology, Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Pro, Marantz Professional, HeadRush, ION Audio, Marq Lighting, M-Audio, MixMeister, Moog, Numark, Rane, and Sonivox. Committed to pushing the boundaries of innovation in the DJ, music production, live sound, musical instrument, pro audio, lighting and consumer electronics industries, each of inMusicʼs brands creates cutting-edge products that incorporate and build upon the latest in engineering, design, and technology.

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Refine Your Search

recovery coach jobs in frimley

Customer Champion

Cargo Operations Manager - Airside (1 x Maternity Cover & 1 x Permanent)

Duty Manager

Sales Development Manager

Senior HSSE Manager

Senior Security Operations Centre Analyst

Facilities and Health & Safety Manager

Senior Infrastructure Engineer

Key Account Manager

P6 Senior Planner

PGA Golf Coach

Fitness Coach - White City House, London

Senior Technical Engineer

Sr Manager, End User Services & Workplace Technology

Security & Network Engineer - 12 months Fixed term

Infra Architect

Audit Manager

Senior Solution Architect – D365 CE

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