Executive support officer Work, Jobs in Frodsham, Chs (with Salaries)

Housing Support Officer
YMCA St Helens —St Helens
- £28,146 a year
- Full-time
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Sick pay
Quick apply
7d
Business Analyst
Home Office —Liverpool
- £41,750 - £48,250 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Travel
- Annual leave
12d
Anti-Corruption Investigation Officer
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
14d
Commercial Assistants
Home Office —Liverpool
- £41,750 - £48,250 a year
- Full-time
- Presentation skills
- Travel
- Communication skills
- Annual leave
14d
Operations & Income Manager
Sahir House —Liverpool
- £44,000 a year
- Full-time
- CRM software
- Management
- Databases
- Sick pay
Quick apply
7h
Business Support Officer
Office for National Statistics —Manchester
- £28,138 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Recruiting
14d
Finance Officer
ITAS —Mold
Senior EPRR Manager
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Rehabilitation centre
- Training & development
Personal Assistant to the CEO
Chester Diocesan Learning Trust —Daresbury
- £23,257 - £25,394 a year
- Part-time
- Research
- Organisational skills
- In-person
Quick apply
School Secretary, Admissions & Engagement Officer
St Ambrose Preparatory School —Altrincham
- £25,780 a year
- Full-time
- Microsoft Office
- Administrative experience
- Recruiting
- Free parking
- Sick pay
Quick apply
Caseworker - Liverpool
Ministry of Justice —Liverpool
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- Time management
- Annual leave
- Employee discount
11d
SRS Statistical Support Officer
Office for National Statistics —Manchester
- £28,138 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
6d
Caseworker - Liverpool
Legal Aid Agency —Liverpool
- £25,582 a year
- Part-time
- No experience needed
- Presentation skills
- Time management
- Annual leave
11d
Data Exploitation Officer
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Presentation skills
- Communication skills
- Analytics
11d
Customer Complaints Executive (Insurance)
Booking.com —Manchester
- Full-time
- Hybrid work
- Google Suite
- English
- Analysis skills
- Annual leave
- Employee discount
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Communication skills
- Negotiation
Quick apply
26.113 EO Customer Services Team Leader
Disclosure & Barring Service —Liverpool
- £30,993 a year
- Part-time
- Hybrid work
- Presentation skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
3d
Resident Welfare Officer
Mears Group —Liverpool
- Up to £29,856.80 a year
- Full-time
- Computer literacy
- Conflict management
- Organisational skills
- Annual leave
- Employee discount
10d
Prospect Board Member
The Riverside Group —Liverpool
- Part-time
- Leadership
7h
Customer Relations Manager, SEO, Perm, Liverpool
Charity Commission —Liverpool
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount

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Housing Support Officer

YMCA St Helens -
St Helens

Quick apply

Job details

Permanent | Full-time
£28,146 a year
7 days ago

Benefits

Free parking
Company pension
Sick pay

Qualifications

Computer literacy
Stakeholder liaison
Writing skills
GCSE
Complaint handling
Tenant engagement
Customer account reconciliation
Property maintenance inspection
Tenancy sustainment support
Residential lettings
Computer skills
Signposting to community resources
Communication skills
Facilities maintenance
Negotiation

Full job description

Definition of the Role:

YMCA St Helens is a large and diverse organisation, which endeavours wherever possible to cater for the needs of the community. It is therefore essential that the Housing Support Officer be a person who will involve themselves in the overall work of the YMCA. The post holder must be flexible in their attitudes and in their methods of application which will be necessary for them to undertake the duties involved successfully.

Purpose of the Role:

To assist the Support Manager in the running of the YMCA’s accommodation provision and provide an efficient housing support service to the residents as a member of the housing team.

Responsibilities:

MAIN TASKS:

A. Housing Management and Administration

B. Resident Support

C. Team Work

D. Maintenance

E. General

A. HOUSING MANAGEMENT & MAINTENANCE

1. Ensure that all files and records are kept up to date and appropriate entries are made in the Day Diary / Log Book

2. Check and reconcile rent accounts, chasing up any arrears and resolving queries/problems – reporting to the Support Manager as needed

3. To conduct Mainstay interviews of applicants which includes risks and needs assessment. Following matching to YMCA services, before accommodation is offered take up applicants references and reports. To participate in allocations and lettings ensuring that agreed policies are adhered to.

4. Deal with residents complaints, in accordance with laid down procedures.

5. Deal with breaches of Tenancy/Licence agreement and take action, in accordance with laid down procedures – seeking advice from Support Manager if NTQ applies.

6. Be sensitive to residents feelings, attitudes and suggestions regarding the housing provision, its management, facilities and services.

7. Report any breakages, faults or defects in accordance with laid down procedures.

8. Develop a working knowledge of the housing computer systems. Assist the Housing Support Administrator in the compilation of statistics and reports for presentation to the Housing Committee and external agencies.

9. Assist in ensuring the safety and security of the building and its contents in terms of maintenance and fire.

10. Assist in the inspection of void rooms/flats, check on the general condition of the building and requisitioning of any necessary repairs.

B. RESIDENT SUPPORT

1. Following induction of a new resident an initial support and risk management plans must be produced within 2 weeks and should be reviewed 6 weekly to ensure continuing relevance.

2. Assist residents to reach acceptable and appropriate targets for their own support, encouraging the use of YMCA Foyer educational, vocational and employment opportunities.

3. To be aware of residents requirements for their exit strategy. Ensuring that residents understand the financial and social implications of moving on.

4. To provide information to residents on the opportunities available to them. To work with and help residents in organising external support and assistance when required, including access to local GP facilities.

5. To assist residents in ensuring that they take up and receive all welfare benefits to which they are entitled. Regular contact with benefit agencies should be maintained. To support residents in applying for discretionary welfare payment.

6. To liaise with and build up good working relationships with local groups and external agencies.

7. To ensure all YMCA residents are aware of and understand all rules, regulations and policies and procedures pertaining to residency.

8. Provide a staff presence in the dining room during meal times.

C. TEAM WORK

1. You will be expected to work as a member of a team principally in the Housing Department and within wider YMCA.

2. You will be expected to fully contribute to the work of the team and discuss any problems with the Support Manager, including attendance and participation at staff meetings.

3. You shall have a good working knowledge of YMCA policies and procedures, abiding by them and having a part in their updating and development. You attain an understanding of the philosophy and working of the YMCA such as is contained within the YMCA’s Aims and Purposes.

4. To be conscious of your training needs and that of the team, and bring these to the attention of the Support Manager / HR. Participate fully in the appraisal process in a constructive and positive manner.

D. MAINTENANCE

In the day to day course of your work you will have a duty to:-

1. Participate in maintaining the YMCA’s Health & Safety Policy

2. Inspect the accommodation, check on the general condition of the buildings and report any necessary repairs.

3. Report to the Support Manager any cases of wilful damage and subsequent repairs.

4. Encourage residents to report any damage or faults in their bedrooms, flats or communal areas as soon as possible, and advise on the appropriate ways to report such matters.

E. GENERAL

It is required that:-

1. You assist in providing cover as and when necessary on the Housing Duty Rota.

2. You shall keep yourself up to date with any legislative or regulatory changes that concern your role.

3. You may have other duties requested of you by the Support Manager, Operational Director or Chief Executive of the YMCA.

Essential Criteria:

Skills

· Experienced supported housing worker, working in a Hostel Environment or similar

· Knowledge of Housing & DWP Benefits

· Experience of dealing with people face to face

· IT Literate

· Ability to communicate effectively, orally and in writing.

Knowledge

Minimum 4 GCSE’s or equivalent

Attitude and Motivation

· Excellent interpersonal and communication skills

· Ability to motivate and support residents using a sympathetic and tactful approach

· Willingness to learn and undergo any necessary training

· Commitment to delivering a professional and confidential service

· Self Motivating with an ability and willingness to work autonomously

Desirable Criteria:

Skills

· An understanding of individuals with disadvantaged backgrounds

Knowledge

· Chartered Institute of Housing Level 3 or equivalent

Closing date: 17th August 2026

Job Types: Full-time, Permanent

Pay: £28,146.00 per year

Benefits:

Company pension
Free parking
Sick pay

Experience:

Supported Housing or Hostel environment: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

executive support officer jobs in frodsham, chs

Housing Support Officer

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Business Support Officer

Finance Officer

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