Onboarding and support engineer Work, Jobs in Full Sutton, Ery (with Salaries)

Onboarding and Support Engineer
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- £24,000 - £38,000 a year
- Full-time
Quick apply
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Onboarding and Support Engineer

Supercycle
York

Quick apply

Job details

Full-time
£24,000 - £38,000 a year

Qualifications

Live chat
Technical troubleshooting
Technical writing
Help desk

Full job description

About Supercycle

After spending a decade helping some of the biggest brands launch and grow on Shopify, three things became very clear to us.

First, the only way these businesses could grow was by making and selling more stuff. When growth depends on endless consumption, incentives can become perverse.

Second, their own customers were now reselling those products to each other on Vinted, Depop, and eBay, directly competing with the brands themselves.

Third, even the pioneers trying to break this cycle, like Rent the Runway, were stuck fighting retail margin problems while carrying tech company costs.

So we built Supercycle: the circular commerce engine for Shopify. We make it easy for merchants to rent, resell, and run product-as-a-service without friction. More revenue per product means brands grow with less waste and less manufacturing. We work with circular startups and global icons alike, helping them ditch the old linear make > sell > dump mindset.

When our merchants thrive, the circular economy scales, and that's where you come in.

About the role

We're looking for a proactive, people-loving Onboarding & Support Engineer to be the human glue between merchants and our technology. Your mission? Make sure every brand launches with confidence, stays happy, and squeezes every drop of value out of Supercycle.

Guide merchants through setup and integration
Troubleshoot Shopify quirks and edge cases
Be a trusted advisor, not just a ticket-closer
Spot patterns, suggest improvements, and help us scale our onboarding playbook
You won't be alone, you'll work closely with our product and engineering leads

About you

You like helping people
You can get pretty technical, you don't need to be a developer (although it is an advantage), but you should have a basic understanding to help diagnose and discuss issues
Solving problems feels easy to you
Ideally, you've dabbled with Shopify before
You want to be in-person (central York), surrounded by energy from your peers

Responsibilities

Support

Provide first-line technical support to merchants via chat, email, and scheduled calls, ensuring issues are resolved quickly and effectively
Troubleshoot technical challenges related to Supercycle's integration with Shopify
Document common support cases and contribute to self-help resources (e.g FAQs, guides, troubleshooting docs)
Lead select projects to improve the support experience
Monitor and analyse support trends, feeding insights into our product roadmap to continuously improve the user experience
Escalate complex issues to our engineering and product teams, ensuring timely resolution

Onboarding

Guide new merchants through onboarding, helping them configure Supercycle to match their business model (rental, resale, subscriptions, etc)
Conduct virtual onboarding sessions to walk merchants through key features and best practices
Assist in Shopify storefront implementations, including minor code adjustments (e.g Liquid, HTML, CSS) when necessary
Help merchants apply advanced onboarding customisations to optimise their integration
Lead select projects to improve the onboarding experience

What you'll bring

You care about doing a good job
You enjoy troubleshooting technical issues and thinking critically to find solutions
You can explain technical concepts in a clear, friendly, and professional manner
You're a fast learner, picking up new systems, technologies and workflows quickly
You're highly organised, juggling multiple tasks and prioritise efficiently
A basic understanding of HTML, CSS and Liquid (Shopify's templating language) is a plus (to help diagnose frontend issues). If you don't have direct experience in these areas, a curiosity to learn more is desirable as well
Understanding of Shopify (or a willingness to learn)

Why now?

We're at a tipping point, the world's biggest brands are under pressure to go circular, and we're the ones giving them the tools to do it at scale. Join us now and you'll help turn billions in GMV into less waste and more profit, and share in the upside when we take this public.

You'll get meaningful equity, fast responsibility, and a front-row seat to a major market shift. Good for your career, good for the planet, good for your bank account. Let's get it done.

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onboarding and support engineer jobs in full sutton, ery

Onboarding and Support Engineer

IT Support Engineer

HR Advisor

PAT Testing Engineer York

Site Manager

Mechanical Site Engineer

Sr. EU Site Process Engineer, EUCF Process Engineering

Senior Design Engineer

Senior Planner

Senior BIM Technician - Building Services

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