Senior it support Work, Jobs in Gateshead, Twr (with Salaries)

Senior Customer Service Advisor - Nights
Tructyre —Gateshead
- £32,436 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
9d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
National Operations Manager
UK Lift and Escalator —Gateshead
- £50,000 - £55,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
7d
Business Services Administrator
Northumbria Police —Ponteland
- Full-time
- Customer service
- Word processing
- Databases
- Employee discount
- Sick pay
Senior Young Dads Worker - Sunderland
Inspired Human Resources Ltd —Sunderland
- £30,321 a year
- Full-time
- Hybrid work
- Experience working with children
- Mentoring
- IT
- Annual leave
Quick apply
11d
Sales Team Leader
One Utility Bill —Newcastle upon Tyne
- £32,572.95 a year
- Full-time
- Organisational skills
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Team Lead
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
1d
Lead Operator (Day Shift Manufacturing)
IPS Corporation —Newcastle upon Tyne
- Night shift
- ERP systems
- Continuous improvement
- Team management
Quick apply
11d
Chief Executive Officer
Age UK Gateshead —Gateshead
- £55,000 - £60,000 a year
- Full-time
- Business development
- Continuous improvement
- Team management
- Flexitime
- Bereavement leave
Quick apply
22h
DadVocate Programme Manager
Inspired Human Resources Ltd —Gateshead
- £36,000 - £39,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Training & development
- Annual leave
Quick apply
11d
Data Compliance Officer
Infected Blood Compensation Authority —Newcastle upon Tyne
- £38,105 a year
- Full-time
- Databases
- Presentation skills
- Computer skills
- Annual leave
7d
Senior Logistics Coordinator
OpenWorks Engineering —Prudhoe
- Full-time
Quick apply
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
Sales Team Lead - North East, UK
Modern Milkman —Gateshead
- £32,000 - £55,000 a year
- Weekend availability
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
QA Automation Engineer – Newcastle (Hybrid Remote) - £45k
Ada Meher —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Flexible schedule
Quick apply
Metering Service Delivery Manager
Wave Utilities —Durham
- From £50,182 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
7d
Assistant Operation Manager
GLEAMING SPRING ENTER10MENT LTD —Gateshead
- £32,000 - £39,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Administrative experience
Quick apply
13d
B2B Energy Sales Consultant – Outbound Telesales
Northern Gas and Power —Newcastle upon Tyne
- £30,000 - £55,000 a year
- Full-time
- Business development
- In-person
Quick apply
11d
Chief Technology Officer
North Tyneside Council —North Tyneside
- £73,599 a year
- Full-time
- Leadership
4d
Senior Buyer
OpenWorks Engineering —Prudhoe
- From £40,000 a year
- Continuous improvement
- Travel
- Communication skills
Quick apply

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senior it support jobs near gateshead, twr

Senior Customer Service Advisor - Nights

Tructyre -
Gateshead

Quick apply

Job details

Full-time
£32,436 a year
9 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Complaint handling
Performance management
Data entry
Customer interaction
Office experience

Full job description

Senior Customer Service Advisor (Nights)

Gateshead

£32,436 per annum

Full Time, permanent working on a rolling roster of 4 on, 4 off (12 hour shifts 20:00 – 08:00)

Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist. We provide comprehensive commercial tyre management services to clients nationwide, including maintenance, supply, and 24/7 rapid assistance. Join us and contribute to "De-risking Britain's Fleets."

Tructyre has an exciting opportunity to join our Customer Experience Centre team as a Senior Customer Service Advisor. The Senior Customer Service Advisor will provide high-quality telephone support, handling diverse tasks to meet customer demand effectively and will also be responsible for the overall performance of the night shift team

The role:

Respond to all incoming calls within the Call Centre as required and create jobs (work requests) with the Tructyre depot network.
Accurately recording transactions on our IT systems.
Producing invoices, interacting as required with customer systems and other data sources.
Follow quality guidelines for both calls and invoices, to ensure that our work meets the necessary standards.
Updating our internal systems and completing any administration as necessary.
Managing queries and complaints from customers and colleagues, taking ownership and delivering quick, accurate resolutions.
Work flexibly to support an operation which runs 24/7 365 days per year.
Some administrative duties, highlighting the need for attention to detail.
Handling complaint escalations and managing resolutions.
Ensuring performance KPI’s are achieved, and coaching carried out with each advisor to improve/maintain performance.
Productivity is maintained during periods of low call volumes by ensuring administration tasks are carried out.
5 Quality calls are marked per advisor each month and coaching provided to the agent on each call.

What we are looking for:

Essential:

Be able to provide outstanding customer service.
Set high standards for quality and quantity.
Good computer literacy and ability to navigate quickly around systems to ensure details are entered accurately and quickly (including Microsoft Excel skills).
Experience of working in an office environment or other setting with deadline pressures.
High volume call handling.
Ability to deliver KPI’s.

Desirable:

Previously worked in a fast-paced customer service environment.
Managed customer expectations and demands.
Worked within agreed service level agreements and key performance indicators.
Good geographical knowledge and able to use mapping systems.
Dealt with high volume calls.
Worked with bespoke IT systems.
Worked in/knowledge of a call centre ideally in a senior role.

Benefits & Perks:

247.5 hours Annual Leave Additional holidays for long service
A flexible pension scheme, including life assurance
A health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
Health and wellbeing program
Tyre Discount Schemes
Refer a Friend Scheme
Company Sick Pay

INDCEC

Job Types: Full-time, Permanent

Pay: £32,436.00 per year

Benefits:

On-site parking

Experience:

call centre: 1 year (required)
working in a senior role: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior it support jobs in gateshead, twr

Senior Customer Service Advisor - Nights

IT Support Specialist

National Operations Manager

Business Services Administrator

Senior Young Dads Worker - Sunderland

Sales Team Leader

IT Service Desk Team Lead

Lead Operator (Day Shift Manufacturing)

Chief Executive Officer

DadVocate Programme Manager

Data Compliance Officer

Senior Logistics Coordinator

IT Service Desk Manager

Sales Team Lead - North East, UK

QA Automation Engineer – Newcastle (Hybrid Remote) - £45k

Metering Service Delivery Manager

Assistant Operation Manager

B2B Energy Sales Consultant – Outbound Telesales

Chief Technology Officer

Senior Buyer

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