Technical specialist Work, Jobs in Gatwick Airport (with Salaries)

Digital Technical Support Specialist
CooperSurgical —Crawley
- Full-time
- CRM software
- Spanish
- Azure
3h
Technical Support Specialist (Development Support)
University of Surrey —Guildford
- £37,694 - £46,049 a year
- Full-time
- Hybrid work
- University
- School
- Teaching
- Relocation assistance
12d
Environmental Specialist
Gatwick Airport Limited —Gatwick Airport
- From £46,618 a year
- In-person
- Free parking
5d
Environmental Compliance Specialist
Gatwick Airport Limited —Gatwick Airport
- From £46,618 a year
- In-person
- Free parking
5d
SARG Stakeholder Events Co-Ordinator
Civil Aviation Authority —Gatwick Airport
- £41,000 - £54,790 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
12d
Risk Intelligence Officer
Surrey County Council —Reigate
- From £38,090 a year
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Data Centre Design Manager
Salute Inc. —Gatwick Airport
- Full-time
- Hybrid work
- CAD
- Engineering
- Travel
- Annual leave
Quick apply
Airspace Regulator (Navigation)
Civil Aviation Authority —Gatwick Airport
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Organisational skills
- Annual leave
- Gym membership
9d
Senior Environment Advisor
Gatwick Airport Limited —Gatwick Airport
- From £46,618 a year
- In-person
- Free parking
- Employee discount
13d
Recording Participant (Expert)
Aloe Studios London —London
- £50 an hour
- Temporary
- Doctoral degree
- Engineering
- Public speaking
Quick apply
Application Specialist
Elekta —Crawley
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Work from home
13d
Inspecting Officer (Dangerous Goods)
Civil Aviation Authority —Gatwick Airport
- From £41,092 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Gym membership
9d
Software Support Specialist
LegalRM —Orpington
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- English
- SQL
- Flexitime
- Work from home
Quick apply
2d
Technical Support Specialist
Nicolaudie Group —Brighton
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
14d
Commercial Operations Specialist - Data
Air Partner —Gatwick Airport
- £40,000 a year
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
12d
Cyber Intelligence Investigator - Cyber Crime Unit - 01
Metropolitan Police —Vauxhall
- £40,519 a year
- Full-time
- English
- Communication skills
- Annual leave
10d
Service Desk Specialist
Infinity —Reigate
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Organisational skills
- Employee assistance programme
6d
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
Service Performance Specialist
Cubic Corporation —Salfords
- Full-time
- Microsoft Excel
- Management
- Customer service
13d
Strategic Insights Automation Analytics Engineer (RPA Specialist)
Surrey Police —Guildford
- £45,374 - £57,478 a year
- Full-time
- SQL
- Maths
- Communication skills
- Annual leave
- Employee discount

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technical specialist jobs near gatwick airport

Digital Technical Support Specialist

CooperSurgical -
Crawley

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Job details

Full-time
3 hours ago

Qualifications

Microsoft Windows Server
CRM software
French
Spanish
Azure
Customer service
Microsoft SQL Server
English
Master's degree
AWS
Bachelor's degree
PostgreSQL
ServiceNow
IT
VMWare
SaaS
Italian
Communication skills
German
Information Technology

Full job description

Digital Technical Support Specialists will manage customer support demands in a professional manner following standard operating procedures. Acting as the first point of contact for customers, performing troubleshooting and escalating to higher levels as required to ensure all demands are managed and resolved in a timely manner. All customer interactions will be documented in global CRM.

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. Work location: Crawley, UK

Qualifications

Knowledge, Skills and Abilities:

Expertise in enterprise software support, SaaS operations, and/or healthcare IT systems.
Strong collaboration skills, with the ability to work effectively across all cultures and organizational dimensions.
Proficiency with CRM/ticketing systems (e.g. D365 and ServiceNow), monitoring tools, BI platforms, and DevOps workflows.
Demonstrates a continuous learning mindset and commitment to professional development.
Excellent verbal, written, and interpersonal communication skills.
Resourcefulness and problem-solving ability, able to identify a wide range of simple and complex solutions.

Work Environment:

Prolonged sitting at a computer workstation.
Occasional lifting of equipment up to 20–35 kg.
Ability to work across global time zones and support critical events.

Experience:

Minimum of 5 years’ experience providing global customer service support with proven record of delivering high customer satisfaction.
Strong experience supporting cloud platforms (e.g. Azure and AWS).
Hands-on experience troubleshooting complex client/server software and networked environments.
Experience supporting databases including Microsoft SQL Server and PostgreSQL.
Experience supporting physical and virtual IT infrastructure, such as Microsoft Server, VMWare.

Education:

Formal education Master’s/bachelor’s degree in information technology (IT), computer science or a related field (or equivalent professional experience).

Travel:

Approximately up to 20% global travel for customer engagements and operational governance.

Essential Functions & Accountabilities:

Perform Tier 1 customer support responsibilities for software products ensuring all multi-channel inbound customer support demands are started and progressed in a timely manner, meeting or exceeding SLAs.
Perform Tier 2 customer support responsibilities including enhanced troubleshooting and escalation management collaborating with Tier 3 teams as appropriate for timely resolution aligned with severity prioritization.
Communicate effectively with customers through various channels (email, phone, chat) to understand their issues, provide updates on issue resolution progress, and ensure a positive customer service experience.
Document all support actions and interactions in a clear and concise manner in the global CRM
Represent the voice of the customer into the organization to highlight product and process improvement opportunities.
Ensure all activities follow established quality processes, contributing to continuous service improvement.
Contribute actively to global platforms for sharing knowledge and best practices by documenting common issues, troubleshooting steps, and solutions to enhance self-service resources and assist Tier 1 support representatives.
Provide training and guidance to Tier 1 support staff by sharing expertise, conducting regular knowledge-sharing sessions, and assisting in the development of training materials.
Participate in the incident response team for major outages or incidents, contributing to the resolution process and post-mortem analysis to prevent future occurrences.
Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
Perform additional related duties as assigned.

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Refine Your Search

technical specialist jobs in gatwick airport

Digital Technical Support Specialist

Technical Support Specialist (Development Support)

Environmental Specialist

Environmental Compliance Specialist

SARG Stakeholder Events Co-Ordinator

Risk Intelligence Officer

Data Centre Design Manager

Airspace Regulator (Navigation)

Senior Environment Advisor

Recording Participant (Expert)

Application Specialist

Inspecting Officer (Dangerous Goods)

Software Support Specialist

Technical Support Specialist

Commercial Operations Specialist - Data

Cyber Intelligence Investigator - Cyber Crime Unit - 01

Service Desk Specialist

Technical Support Specialist

Service Performance Specialist

Strategic Insights Automation Analytics Engineer (RPA Specialist)

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