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ICQA Operations Manager, UK Customer Fullfillment

Amazon UK Services Ltd. -
Nottingham

Apply Now

Job details

Full-time

Qualifications

Non-conformance investigation
Stakeholder liaison
Process improvement
Internal department liaison
English
SOX
Warehouse management
Bachelor's degree
Continuous improvement cycles oversight
Team management
Quality control
Recruiting
Physical stocktaking
Supply chain warehousing
Root cause analysis
Loss prevention
Stocktaking
Internal quality assurance
Warehouse team management
Distribution operations team management

Full job description

DESCRIPTION

Do you aim to have a dynamic impact on the world?
Are you up for creating solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities
Your role and responsibilities in the ICQA Team:

Support safety programs and compliance to ensure a safe work environment for all Associates
Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX
Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
Review and analyse customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
Plan for and identify root causes of inventory deviation, via cause and effect analysis
Participate and Lead network-wide fulfilment & operations-focused quality initiatives
Strategic planning and forecasting, alongside assigning and directing work
Lead and supervise a team of area managers and hourly associates, in Inventory Control / Quality Assurance operations within the Fulfillment Center
Manage Area Manager(s) in ICQA functions and drive team performance
Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover

Your role and responsibilities in your FC and within operations:

Gain expertise in key fulfillment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments
Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity
Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements
Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline
Support in Interviewing and hiring new Managers

BASIC QUALIFICATIONS

Speak, write, and read fluently in English
Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
Experience in operations management of fulfillment or distribution centers
Experience in managing teams

PREFERRED QUALIFICATIONS

Bachelor's degree or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

data center lead jobs in gedling, ntt

ICQA Operations Manager, UK Customer Fullfillment

SEO Manager

Operations & Logistics Internship, Amazon Logistics

Project Manager

Food Safety & Compliance Support Manager

Network Scheduler PMCC

Regional Demand Planning Manager

ICQA Area Manager

Process Engineer

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Engineering Shift Manager

Engineering Supervisor

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PREFERRED QUALIFICATIONS

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