Customer care specialist Work, Jobs in Giffnock, Erw (with Salaries)

Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Glasgow
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
7d
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
14d
Patient Retention & Experience Specialist
Canova Medical —Glasgow
- From £30,000 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
16h
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
13d
Driver
ABM —Paisley
- Weekend availability
- Customer service
- Driving
- Communication skills
Driver
ABM UK —Paisley
- Weekend availability
- Customer service
- Driving
- Communication skills
- Employee discount
Quick apply
HGV Class 2 Driver
Clayton Glass —Bellshill
- From £14 an hour
- Full-time
- Heavy lifting
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Tesco Travel Money Advisor
Travelex —Glasgow
- £13 an hour
- Overtime
- Health & wellbeing programme
- Employee discount
Nurse – Private Health Insurance
AXA UK —Glasgow
- £36,750 a year
- Full-time
- Nursing
- Bachelor's degree
- Communication skills
- Annual leave
Analyst OTC Hotel Accounting (UK Team)
Hilton —Glasgow
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Outpatient Nurse
Elanic —Glasgow
- From £36,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Patient care
- Employee discount
Quick apply
Nurse – Private Health Insurance
AXA —Glasgow
- £36,750 a year
- Nursing
- Bachelor's degree
- Communication skills
Theatre Nurse / Operating Theatre Practitioner
Elanic —Glasgow
- From £36,000 a year
- Weekend availability
- Anatomy knowledge
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Business Continuity & Facilities Operations Manager
HM Revenue and Customs —Glasgow
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Work from home
7d
Customer Service Advisor
Allied Vehicles —Glasgow
- £0.01 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
3d
Senior Financial Support Advisor
Evlo —Glasgow
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
Sr Analyst OTC Hotel Accounting
Hilton —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Employee stock purchase plan
- Annual leave
Mobility Advisor
Allied Vehicles Ltd —Glasgow
- £13.45 an hour
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Store discount
Quick apply
5d
Warehouse Operative - Nights
Evri —Glasgow
- £12.71 an hour
- Full-time
- Annual leave

I want to receive the latest job alerts for customer care specialist in giffnock, erw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Telephone Fundraiser - Full Time Contract (Remote)

RETURN FUNDRAISING LIMITED -
Glasgow

Quick apply

Job details

Permanent
£13.45 - £14.50 an hour
7 days ago

Qualifications

Microsoft Word
Microsoft Excel
Sales
Customer service
Microsoft Office
Administrative experience
Fundraising
Relationship management
Communication skills
Negotiation

Full job description

Make a Real Difference – From Your Own Home!

Are you looking for a job where you can create real social impact without leaving the house?

Join our Telephone Fundraising team, where every call helps support life-changing work. We proudly fundraise on behalf of some of the UK’s best-known charities, helping raise awareness and money to improve lives every day. We offer full training, ongoing coaching and guidance to help you reach your full potential. So, if you are a socially minded, good communicator who is committed to making a lasting difference by building relationships and through exceptional supporter care, we want to hear from you!

What we’re looking for from you: Key Responsibilities

As a Telephone Fundraiser, you will be the compassionate and persuasive voice of our charity partners, responsible for:

Supporter Experience: Engaging existing supporters through personalised calls to maintain and deepen their connection to the cause.
Securing Support: Clearly and effectively communicate the urgency of our campaigns and successfully secure one-off or regular donations.
Empathy and Advocacy: Articulating and understanding, the key issues faced by the charities and explaining precisely how the supporter's contribution makes a lasting, tangible difference.
Supporter Care: Delivering exceptional care by listening attentively, handling enquiries with empathy, and connecting with supporters.
Administrative Excellence: Accurately recording call outcomes, donation details, and any necessary supporter feedback into our database

What we’re looking for: Skills and Experience:

The most successful candidates will possess a blend of strong communication skills and professional discipline:

Essential Skills

Relationship Management: Excellent proven ability to build rapport and manage relationships with a diverse range of individuals over the phone.
Influencing Skills: Strong interpersonal, negotiating, and influencing skills to effectively motivate supporters.
Communication: Ability to communicate personably and effectively, with confidence and fluency, both verbally and in writing.
Organisation: Excellent organisation, administrative, and prioritising skills, with the ability to work independently to multiple deadlines.
Technical Competency: Proficient in Microsoft Office, particularly Excel and Word, with experience of using diallers.
Teamwork: A strong commitment to supporting colleagues and contributing positively to a remote team culture.

Highly Desirable Experience

Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. 2+ years of fundraising experience is required to qualify for the Senior Fundraiser role
Target-Driven Environment: Proven history of working successfully in a role that involves meeting performance goals or targets.
Contact Centre Experience: Previous experience in a high-volume call centre or contact environment is a significant benefit.
Remote Working: Experience of working remotely from home, and keeping motivated
Home-Working Requirement

Home-Working Requirement

To successfully perform this remote role, you must have the following setup from day one:

A reliable, strong internet connection with an ethernet cable to connect directly to your router.
A dedicated, quiet, and private home-working space free from background noise.
A personal laptop or PC that is under 5 years old.
A high-quality headset for making and receiving calls.

What we offer:

Job Type: Full-time
Hours: Positions of 28 or 35 hours per week
£13.45 per hour starting rate with promotional opportunities.
Experienced fundraisers with at least 2 years of fundraising experience may start at our senior fundraising rate of £14.50 per hour
Work-from-home with flexible shifts
Four-weekly pay, with access to 50% of your earnings via Employment Hero after the first 12 weeks of employment
Supportive team culture and plenty of opportunities for progression
Monday to Friday only: No weekend or bank holiday work
Shift patterns: Monday - Thursday: 12.30pm - 4.00pm / 4.30pm - 8.00pm Friday: 10.30am - 2.00pm / 2.30pm - 6.00pm

If you're a people-person who wants to do meaningful work in a flexible and supportive environment, we want to hear from you!

Company Overview

Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.

Quick apply

Refine Your Search

customer care specialist jobs in giffnock, erw

Telephone Fundraiser - Full Time Contract (Remote)

Specialist Customer Care – Intermediary Mortgage Expert

Telephony and Connectivity Analyst

Patient Retention & Experience Specialist

Financial Investigator

Driver

Driver

HGV Class 2 Driver

Tesco Travel Money Advisor

Nurse – Private Health Insurance

Analyst OTC Hotel Accounting (UK Team)

Outpatient Nurse

Nurse – Private Health Insurance

Theatre Nurse / Operating Theatre Practitioner

Business Continuity & Facilities Operations Manager

Customer Service Advisor

Senior Financial Support Advisor

Sr Analyst OTC Hotel Accounting

Mobility Advisor

Warehouse Operative - Nights

I want to receive the latest job alerts for customer care specialist in giffnock, erw

Related Searches

Explore jobs in more locations

Company Overview

Jobseeker tools

Employer Tools

Browse

Stay Connected