Customer support & client services managers Work, Jobs in Gifford, Eln (with Salaries)

Assessment Centre Manager (Glencorse)
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Assessment Centre Manager (Glencorse)

Capita -
Penicuik

Apply Now

Job details

Full-time
£60,000 a year
8 days ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Coaching
Performance management
Team management
Recruiting
Training & development
Leadership
Communication skills

Full job description

Ready to lead a team that makes a difference every day?

Join us as Assessment Centre Manager at the Army Assessment Centre in Glencorse, where you'll oversee a busy, high-profile operation that plays a critical role in identifying the next generation of Army personnel. Leading a team of military and civilian colleagues, you'll ensure every candidate receives a professional, supportive, and engaging experience while maintaining the highest operational standards.

Reporting to the Head of Selection and sitting on the Assessment Centre Management Board (ACMB), this full-time, permanent onsite role offers the chance to influence strategy, lead people, and deliver meaningful results.

This is a full time permanent role, working onsite at the Army Assessment Centre in Glencorse. You will be required to work one weekend a month (Saturday and Sunday), time can be taken as time off in lieu.

Job title:

Assessment Centre Manager (Glencorse)

Job Description:

What you’ll be doing:

Pro-actively leading your Team Leaders to take ownership for your people’s performance and development, that supports the achievement of business priorities
Setting clear and realistic performance objectives
Ensuring all assessments are carried out in line with the correct process and there are sufficient staff to run scheduled selection events
Ensuring centre staff have the necessary training, coaching and feedback to perform their role as required and are effectively performance managed
Facilitating creative thinking within your teams to stimulate change and improvement to people processes, customer service and partnerships
Representing your Business area at Operational, Strategic and Business meetings

Essential qualifications/skills/experience

People management with proven experience at operational level, leading and developing high performing teams
Strong communication skills, both verbal and written, with the ability to build relationships
Flexible to work one weekend each month
Passion for and capability in improving Customer Experience

Desirable qualifications/skills/experience

An understanding of the military, would be an advantage
An understanding of assessment

About Recruiting Partnering Project (RPP):

At Capita Recruiting Partnering Project, we’re transforming the British Army’s recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

What’s in it for you:

Offering a salary of £60,000
23 days’ holiday (rising to 27), plus option to buy extra leave
Pension, life assurance, cycle-to-work scheme, and enhanced family leave
Lifestyle perks including retail, travel, and wellbeing discounts
Paid volunteering day and access to inclusive employee networks
Leading an existing, supportive team

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always‍ Fearless innovation✅ Achieve together Everyone is valued

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

Location:

Penicuik

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

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customer support & client services managers jobs in gifford, eln

Assessment Centre Manager (Glencorse)

Customer Service Quality Control & Performance Coach

Service Lead

Team Manager - Key Accounts

Senior Sales Adviser

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