Customer service administration supervisor Work, Jobs in Glasgow, Sct (with Salaries)

Admin Team Leader
Prime Secure Ltd —Glasgow
- £30,000 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Profit sharing
- Health & wellbeing programme
Quick apply
1d
Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
3d
Helpdesk Team Leader (Backshift) - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £29,214 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Work from home
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
Customer Support and Collections Team Leader
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
7d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Office Supervisor
apetito —Port Glasgow
- £14.94 an hour
- Full-time
- Sales
- English
- IT
- Employee discount
9d
AP Supervisor
Solvd. —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Accounting
- Employee assistance programme
Quick apply
4d
Assistant Store Manager
Hotel Chocolat —Glasgow
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Customer Service Team Leader
William Hill —Stirling
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Front Office Supervisor
Radisson Hotel Group —Glasgow
- £27,626 a year
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
People & Service Team Leader
River Island —Glasgow
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Sales - Supervisor 12 hour
New Look —Glasgow
- 12 hour shift
- Microsoft Word
- Communication skills
6d
L'Oréal Luxe Multi-Brand Team Leader, Sephora Silverburn (37.5 Hours)
l'Oréal —Glasgow
- Full-time
- Management
- Merchandising
- Administrative experience
- Annual leave
- Referral programme
Quick apply
11d
Sales - Supervisor
New Look —Clydebank
- Part-time
- Microsoft Word
- Communication skills
Retail Supervisor
Wickes —Glasgow
- £9.46 - £13.39 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Supervisor
Holland & Barrett —Falkirk
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
Transaction Monitoring People Leader
Barclays —Glasgow
- Leadership
- Banking
7d
Sales - Supervisor 30 hour
New Look —Glasgow
- Part-time
- Microsoft Word
- Communication skills
6d

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customer service administration supervisor jobs near glasgow, sct

Admin Team Leader

Prime Secure Ltd -
Glasgow

Quick apply

Job details

Permanent | Full-time
£30,000 a year
1 day ago

Benefits

Profit sharing
Health & wellbeing programme
Additional leave
Cycle to work scheme
On-site gym
Discounted or free food
Company pension
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

AJAX
Management
Administrative experience
Supervising experience
Team management
Attention to detail
Organisational skills
SharePoint
Leadership

Full job description

Job Title: Admin Team Leader

JOB SPECIFICATION

Reports to: Head Engineer

Contract: Full time – 40 hours per week

Working Pattern: Monday to Friday, 08:00 to 17:00

Based: Glasgow

Salary: £30,000 per annum

ABOUT PRIME SECURE

We are an award-winning, privately-owned, Glasgow-headquartered business providing security system and guarding services to our diverse customer base across the UK.

We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow.

ABOUT THE ROLE

What you will be doing:

Supervise and support the admin team and allocate daily workload/priorities
Monitor and action failed equipment
Track equipment and stock usage for accurate billing and kit reconciliation
Maintain accurate records and audit trail across jobs sheets and system entries.
Reporting & Billing.
Raising jobs for engineering attendance.
Review job sheets and raise if necessary.
Complete camera checks.
Manage sim use.
Communicate via calls and emails with internal and external clients.

Our Core Values:

Integrity
Customer Excellence
Plain-Speaking
Agility
Courage & Conviction

WHO YOU ARE

We are looking for a proactive and organised Admin Team Leader to support our engineering operations across the UK. In this role, you will oversee key administrative processes, coordinate job allocations, maintain accurate system records, and ensure effective communication between engineers, customers, and internal teams.

This is an excellent opportunity for someone with exceptional organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

KEY RESPONSIBILITIES

Job and System Management

Raise Fault and No-Connect Jobs: Use Client Relationship Management (CRM) system to create jobs based on data from sources such as the 3-day no alarm report, monitoring station handover emails, AJAX Pro Desktop, and the device monitor.
Update CRM: Ensure accurate updates, including allocating assets to sites, updating customer details, arming times, and recording statics and transformer information.
Distribute Jobs to Engineers: Allocate jobs on CRM, prioritising oldest jobs first.
Review “Completed with Issues” Jobs: Examine completed jobs with issues and ensure follow-up actions are taken, then raise jobs appropriately.
Camera Checks: Dial into Towers using the device monitor and use the portal for pods to identify faults and no connects.

Reporting and Billing

Prepare the Daily Install/Decoms Sheet: Compile a daily report of installs, decommissions, and chargeable reconfigurations, and send it to accounts for billing purposes.
Contra Charges: Check the live fleet document for contra charges, generate PDFs for relevant jobs, and send them to accounts on a weekly basis.

Timelapse and Remote Viewing

Timelapse Management: Dial into timelapse cameras, download images from the past 24 hours, and save them to SharePoint.
Remote Viewing Setup: Create user accounts for systems, add QR codes to templates, and send them to customers.

SIM and Device Updates

SIM Portal Updates: Update the portal and CRM whenever there are installs, decommissions, or SIM changes (e.g. provider changes).
Device Monitor Updates: Ensure the device monitor is updated after every install or decommission.

Communication and Customer Support

Late Paperwork Email: Send a daily email (10am) to chase surveyors for outstanding install and reconfiguration paperwork.
No-Connect Email: Notify customers in a timely fashion that their system is offline.
Call Handling and Email Management: Manage incoming and outgoing calls and respond to emails promptly.
Control Calendar: Oversee and maintain the shared calendar to ensure smooth operations.
Customer Issue Resolution: Take ownership of customer issues until they are resolved, providing regular updates to customers throughout the process.

Your performance will be driven by a mindset built on:

Striving for excellence in all you do
Being adaptable and flexible
Liaising with colleagues to ensure controls and processes are maintained
Being business-minded and commercially aware
Making astute decisions
Having the courage of your convictions to do the right thing

Requirements

Team leadership/supervisory experience
Working knowledge of AltLogic or similar job management/scheduling system
Strong organisational skills and attention to detail
Able to manage competing priorities and work to deadlines.
Experience within an admin department or similar.
Good communication with internal and external clients.

As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.

Pay: £30,000.00 per year

Benefits:

Additional leave
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site gym
On-site parking
Paid volunteer time
Profit sharing
Referral programme
Sick pay

Ability to commute/relocate:

Glasgow G4 0LA: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have working knowledge of ALtLogic or similiar job management/scheduling systems?

Experience:

Team management: 1 year (required)

Location:

Glasgow G4 0LA (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service administration supervisor jobs in glasgow, sct

Admin Team Leader

Helpdesk Supervisor - Glasgow Head Office

Helpdesk Team Leader (Backshift) - Glasgow Head Office

Customer Service Team Manager 24/7 shift pattern

Client Service Team Leader 24/7 shift pattern

Customer Support and Collections Team Leader

Service Desk Team Leader - Glasgow Head Office

Office Supervisor

AP Supervisor

Assistant Store Manager

Customer Service Team Leader

Front Office Supervisor

People & Service Team Leader

Sales - Supervisor 12 hour

L'Oréal Luxe Multi-Brand Team Leader, Sephora Silverburn (37.5 Hours)

Sales - Supervisor

Retail Supervisor

Supervisor

Transaction Monitoring People Leader

Sales - Supervisor 30 hour

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