Live chat support Work, Jobs in Glasgow, Sct (with Salaries)

Sales Professional - Live chat
Chisholm Hunter Ltd —Glasgow
- £12.71 an hour
- Full-time
- Sales
- Microsoft Office
- Organisational skills
Quick apply
Customer Service Advisor - East Kilbride
HM Revenue and Customs —East Kilbride
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
Health and Wellbeing Assistant (Physical Activity) - (Fixed Term)
Glasgow Life —Glasgow
- £28,779.46 - £30,921.53 a year
- Temporary
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Consumer - Customer Contact Centre Advisor
Advice Direct Scotland —Glasgow
- £22,962 a year
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Health and Wellbeing Assistant (Families) - (Fixed Term)
Glasgow Life —Glasgow
- £28,779.46 - £30,921.53 a year
- Temporary
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
General Assistant
Elior UK —Bearsden
- £10,845 a year
- Part-time
- Communication skills
Quick apply
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Telephone & Administration Volunteer
British Heart Foundation —Glasgow
- Employee discount
Applicant Contact Team Leader
Ministry of Justice —Glasgow
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
14d
Applicant Contact Team Leader
Criminal Injuries Compensation Authority —Glasgow
- £29,303 - £31,061 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
14d
Family Support Worker
Early Years Scotland —Glasgow
- £13,099 - £26,199 a year
- Weekend availability
- Annual leave
- Employee assistance programme
12d
Community Services Supervisor
Glasgow Life —Glasgow
- £32,069.33 - £36,139.90 a year
- Weekend availability
- Customer service
- Supervising experience
- Communication skills
- Employee assistance programme
- Employee discount
2d
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
11d
Support Workers and Relief Support Workers - Kirkintilloch
Key —Kirkintilloch
- £13.45 - £13.85 an hour
- Weekend availability
- No experience needed
- Annual leave
- Employee assistance programme
Support Worker - Up to 30 hours
Key —Kirkintilloch
- £13.45 - £13.85 an hour
- Weekend availability
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Cafe Team Member
Tesco UK —Falkirk
- £13.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
- Flexible schedule
3d
DBI Practitioner (REC1998)
Scottish Action for Mental Health —Glasgow
- £14.22 an hour
- Temporary
- Communication skills
- Annual leave
- Employee assistance programme
2d
Personal Assistant in Barrhead- Sessional
Enable —East Renfrewshire
- £13.45 an hour
- Employee assistance programme
Front Office Receptionist
Advertise It —Hamilton
- Full-time
- Remote
- Bilingual
- CRM software
- Spanish
- Annual leave
Quick apply
Support Workers and Relief Support Workers - Female Only - Up to 30 hours
Key —Clydebank
- £13.45 - £13.85 an hour
- Weekend availability
- No experience needed
- Hotel
- IT
- Annual leave
- Employee assistance programme

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live chat support jobs near glasgow, sct

Sales Professional - Live chat

Chisholm Hunter Ltd -
Glasgow

Quick apply

Job details

Permanent | Full-time
£12.71 an hour

Qualifications

Live chat
Sales
Magento
Microsoft Office
Organisational skills
IT
Typing
Communication skills

Full job description

Starting Salary: £12.71 per hour (flexible with industry experience)

Location: Glasgow City

Full time: 40 hours per week

Fully on site

Voted one of Sunday Times Best Places to Work 2025 and 2026!

Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.

At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

As a Luxury Online Sales Professional, you will be responsible for delivering a "Cut Above" customer experience across our digital sales channels, including live chat, email, and telephone. You will play a key role in converting online enquiries into sales, building relationships with customers, and supporting them throughout their purchasing journey.

This is a fast-paced role requiring exceptional communication skills, strong attention to detail, and the ability to manage multiple customer conversations simultaneously while maintaining accuracy and professionalism. You will proactively identify sales opportunities, nurture customer relationships, and contribute towards departmental sales and service targets.

Key Responsibilities include:

Respond promptly and professionally to customer enquiries via live chat, email, and telephone.
Manage multiple customer conversations simultaneously while maintaining high levels of accuracy, attention to detail, and service quality.
Provide detailed and accurate information on luxury jewellery, Swiss timepieces, pricing, finance options, promotions, and services to support informed purchasing decisions.
Proactively identify opportunities to upsell and cross-sell products, including our exclusive insurance packages and aftercare services.
Build genuine customer relationships, manage expectations, and deliver on promises to create loyalty and repeat business.
Follow up on sales enquiries and previous customer interactions to nurture relationships and maximise conversion opportunities.
Collaborate closely with retail stores and internal sales teams to manage leads, update customer records, and support customer follow-up activity.
Maintain departmental KPIs including sales performance, customer satisfaction, response times, conversion rates, and process accuracy.
Become an expert in our luxury jewellery and Swiss watch collections through ongoing training and development.
Ensure compliance with company procedures, GDPR regulations, and industry standards.

Qualifications & Experience:

Previous sales experience is essential, ideally within retail, luxury goods, customer service, contact centre, or online sales environments.
Demonstrable experience of achieving sales targets and identifying opportunities to maximise revenue.
Passion for jewellery, gemstones, luxury products, and delivering exceptional customer experiences.
Strong IT literacy & experience working with Magento, POS, Live Chat & Office 365
Capability to type minimum 30 words per minute
Demonstrate a proactive approach, consistently seeking ways to improve processes and deliver excellent results
Confidence using multiple computer systems simultaneously.
Ability to effectively multitask and manage several customer conversations and tasks at once in a fast-paced environment.
Strong organisational skills and the ability to prioritise workload effectively.
Comfortable working towards individual and team performance targets and KPIs.

What Success Looks Like:

Delivering outstanding customer satisfaction across all digital channels.
Achieving and exceeding sales and conversion targets.
Maintaining high standards of accuracy and compliance.
Building long-term customer relationships that generate repeat business and referrals.
Demonstrating strong product knowledge and commercial awareness.

If this seems like your ideal role, apply now!

Quick apply

Refine Your Search

live chat support jobs in glasgow, sct

Sales Professional - Live chat

Customer Service Advisor - East Kilbride

Health and Wellbeing Assistant (Physical Activity) - (Fixed Term)

Consumer - Customer Contact Centre Advisor

Health and Wellbeing Assistant (Families) - (Fixed Term)

General Assistant

IT Support Services Technician

Telephone & Administration Volunteer

Applicant Contact Team Leader

Applicant Contact Team Leader

Family Support Worker

Community Services Supervisor

Technical Support Analyst

Support Workers and Relief Support Workers - Kirkintilloch

Support Worker - Up to 30 hours

Cafe Team Member

DBI Practitioner (REC1998)

Personal Assistant in Barrhead- Sessional

Front Office Receptionist

Support Workers and Relief Support Workers - Female Only - Up to 30 hours

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