Tier 1 Work, Jobs in Glasgow, Sct (with Salaries)

IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
14d
Cyber Security Analyst - Tier 1
Pragma —Glasgow
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
- Annual leave
- Employee discount
Cyber Security Analyst - Tier 2
Gamma —Glasgow
- Weekend availability
- Hybrid work
- Computer Science
- Travel
- Communication skills
- Annual leave
- Employee discount
Quick apply
Management Trainee - Glasgow
SIXT —Glasgow
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Senior Support Consultant
RM Education Limited —Bellshill
- Hybrid work
- Azure
- Scripting
- SharePoint
- Annual leave
8d
Cyber Security Analyst - Tier 2
Pragma —Glasgow
- Weekend availability
- Hybrid work
- Computer Science
- Travel
- Communication skills
- Annual leave
- Employee discount
Associate Hydrologist
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
12d
Development Manager - Specialist Children’s Services
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Part-time
- No degree
- Time management
- Annual leave
- Employee assistance programme
13d
Mobile Water Treatment Technician
Equans —Bellshill
- Full-time
- Annual leave
- Employee assistance programme
Digital Projects IM Lead
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Business development
- SharePoint
Global Senior, IT Systems Administrator
Chromalloy —Glasgow
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
Quick apply
Transmission Team Leader
Neos Networks —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Computer networking
6d
3rd Line Support Analyst
DataVita —High Blantyre
- Hybrid work
- Customer service
- Driving
- Computer networking
- Annual leave
Quick apply
Revit Technician
AECOM —Glasgow
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
Lawyer
Ministry of Justice —Glasgow
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
Clean Water Modeller
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Mentoring
Wastewater Modeller
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Master's degree
Podiatrist- Private Clinic (Employed, Part-Time)
La Preme Clinic —Glasgow
- £25 - £35 an hour
- Part-time
- English
- Bachelor's degree
- Patient care
- Free parking
- Annual leave
Quick apply
BIM Manager - Energy
AECOM —Glasgow
- Full-time
- Hybrid work
- Schematics
- Engineering

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IT Support Services Technician

Percepta -
Glasgow

Quick apply

Job details

Permanent | Full-time
£34,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
On-site parking

Qualifications

Azure
Microsoft Outlook
Customer service
Windows
AWS
CompTIA Network+
Computer networking
Organisational skills
ServiceNow
IT
Communication skills
CompTIA A+
Time management
Help desk
Information Technology

Full job description

IT Support Services Technician
GB-SCO-Glasgow

Description

IT SUPPORT SERVICES TECHNICIAN

At Percepta, we bring first-class service across each market we support. As an IT Support Services Technician in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

Employment Details:

Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday 8am to 5pm. Paid overtime may be required as needed.
Salary: £34,000 per annum + Annual Performance Bonus

Location: Glasgow

What You’ll Be Doing

The IT Support Technician provides first- and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction. The role involves logging, tracking, and resolving Service Desk requests, managing user access and system permissions, and escalating issues where necessary while maintaining ownership through to resolution. Working in line with documented procedures, the Technician also supports a range of administrative and operational IT tasks as directed by the IT Manager.

During a Typical Day, You’ll

Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools.
Accurately log, document, and track incidents in ServiceNow or other required systems.
Carry out daily operational checks and monitor system performance to ensure availability before production hours.
Deliver local IT support including hardware setup, imaging, upgrades, repairs, asset management, and PC relocations.
Administer or support user access management, including ID creation and application permissions.
Work flexibly across IT support shifts, including participation in on-call cover, while escalating complex issues appropriately and supporting a collaborative team environment.

What You Bring to the Role

Associate degree or equivalent work IT experience.
CompTIA A+ desirable
CompTIA Network+ desirable
Mid-level experience of Help Desk or Desktop hardware and software experience in an corporate or call centre environment.
Experience with basic Network troubleshooting.
Experience with basic Azure, Cloud Services (AWS), and Telephony troubleshooting.
Experience with ticketing systems, preferably ServiceNow.

Skills

Strong communication, customer service and organizational skills.
Strong problem resolution and decision-making skills.
Working knowledge of Windows 10/11.
Working knowledge of Outlook and Office365.
A good listener with a proven ability to build relationships with all levels of staff.
Strong time management skills, attention to detail and outstanding follow-up skills.
The ability to work well under pressure with tight deadlines.

Travel

Up to 5% travel may be required.

What You Can Expect

25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
Company pension
Life Assurance 4 x annual salary
Contributory pension scheme
Private Medical and Insurance and discounted dental scheme
Comprehensive travel insurance for you and family in line with Scheme rules
Discounts on brand new vehicles
Employee Assistance Program (EAP)
Cycle to work scheme
Free On-site parking

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

#LI-remote

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Refine Your Search

tier 1 jobs in glasgow, sct

IT Support Services Technician

Technical Support Analyst

Cyber Security Analyst - Tier 1

Cyber Security Analyst - Tier 2

Management Trainee - Glasgow

3rd Line Senior Support Consultant

Cyber Security Analyst - Tier 2

Associate Hydrologist

Development Manager - Specialist Children’s Services

Mobile Water Treatment Technician

Digital Projects IM Lead

Global Senior, IT Systems Administrator

Transmission Team Leader

3rd Line Support Analyst

Revit Technician

Lawyer

Clean Water Modeller

Wastewater Modeller

Podiatrist- Private Clinic (Employed, Part-Time)

BIM Manager - Energy

I want to receive the latest job alerts for tier 1 in glasgow, sct

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