2nd line support Work, Jobs in Glastonbury, Som (with Salaries)

2nd Line IT Support Technician – Helpdesk & Projects
Tech-Wales Ltd —Portishead
- £34,000 - £37,000 a year
- Full-time
- Travel
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
4d
Graduate IT Support Analyst
bzb IT —Bath
- £27,000 a year
- Full-time
- In-person
- Free parking
- Gym membership
Quick apply
4d
Bristol-Based IT Technician - Schools/Business - 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
12d
2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Travel
11d
IT & Applications Support Engineer
Haseltine Lake Kempner —Bristol
- Full-time
- Hybrid work
- Travel
- Communication skills
Workplace/Desktop Deployment Engineer
GBA5 EntServ UK Limited —Yeovil
- Overtime
- Windows
- Microsoft Office
- Travel
- Employee discount
- Gym membership
1d
2nd Line Technical Analyst
Xerox —Bristol
- Full-time
- Windows
- Analysis skills
- Presentation skills
11d
IT Service Manager
Defence Equipment and Support —Warminster
- £44,100 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
IT Support & Infrastructure Engineer
PlayStation Global —Bristol
- Weekend availability
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
Quick apply
Infrastructure Operations Engineer- Core Services
Computershare —Bristol
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Communication skills
- Work from home
3d
Workplace/Desktop Deployment Engineer
DXC Technology —Yeovil
- Overtime
- Windows
- Microsoft Office
- Travel
- Employee discount
- Gym membership
1d

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2nd Line IT Support Technician – Helpdesk & Projects

Tech-Wales Ltd
Portishead

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
4 days ago

Benefits

Free parking
Company pension
Sick pay

Qualifications

Microsoft Windows Server
Technical troubleshooting
Network installation
Driving Licence
Stakeholder liaison
Ticket management
Disaster recovery
Microsoft Exchange
Network infrastructure
Firewall
Network support
SharePoint
Customer support
Intune
Help desk

Full job description

2nd Line IT Support Technician – Helpdesk & Projects

Tech-West Ltd

We are looking for an experienced 2nd Line IT Support Technician to join our growing team.

Tech-Wales is a Managed IT Service Provider supporting businesses across the UK. This is a varied role combining 2nd line helpdesk support with the delivery of smaller IT projects, ideal for someone who enjoys troubleshooting but also wants to take ownership of installations, migrations and customer projects.

The Role

You will work as part of our technical team, providing remote and onsite support to our customers.

Your responsibilities will include:

Providing 2nd line remote and onsite technical support
Taking ownership of escalated tickets through to resolution
Supporting Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive
Microsoft Entra ID and Intune administration
Windows 11, Windows Server and Active Directory support
Troubleshooting networking, Wi-Fi, firewall and VPN issues
Supporting backup, endpoint security and RMM solutions
Maintaining accurate ticket notes and customer documentation
Liaising directly with customers and third-party suppliers

Alongside helpdesk support, you will deliver smaller customer projects such as PC deployments, Microsoft 365 migrations, Intune deployments, office moves, network installations, security improvements and server upgrades.

More complex projects will be delivered alongside our senior technical team, giving you the opportunity to continue developing your skills.

What We're Looking For

Ideally, you'll have a minimum 2–3+ years' experience in an IT support role and be comfortable independently handling 2nd line issues.

Experience with several of the following would be beneficial:

Microsoft 365
Entra ID / Azure AD
Microsoft Intune
Windows Server & Active Directory
Networking, DNS, DHCP and VPNs
Firewalls and Wi-Fi
Backup and disaster recovery
Endpoint security
RMM platforms

Previous experience working for an MSP or IT support company would be particularly advantageous.

We're looking for someone who takes ownership of problems, communicates well with customers, documents their work properly and enjoys learning new technologies.

Essential Requirements

Full UK driving licence
Existing full right to work in the UK
Ability to travel to customer sites when required
Previous professional IT support experience

Please note: applicants must already have the full right to work in the UK. We are unable to provide visa sponsorship for this position.

Why Join Tech-West?

You'll work across a wide range of customers, technologies and projects rather than dealing with the same issues every day.

It's a great opportunity for an experienced support technician looking to develop their 2nd line, Microsoft 365, networking and project delivery skills within a growing MSP.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Company pension
Free parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

2nd line support jobs in glastonbury, som

2nd Line IT Support Technician – Helpdesk & Projects

Graduate IT Support Analyst

Bristol-Based IT Technician - Schools/Business - 1st/2nd Line

2nd Line IT Support Technician

IT & Applications Support Engineer

Workplace/Desktop Deployment Engineer

2nd Line Technical Analyst

IT Service Manager

IT Support & Infrastructure Engineer

Infrastructure Operations Engineer- Core Services

Workplace/Desktop Deployment Engineer

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