Head of customer service Work, Jobs in Gloucester, Eng (with Salaries)

Head of Customer Service
Ecotricity —Stroud
- Full-time
- Hybrid work
- Customer service
- Leadership
- Free parking
- Employee discount
Quick apply
12d
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
11d
Case Responsible Officer (Substance Misuse)
Gloucestershire County Council —Gloucester
- £37,280 - £40,777 a year
- Hybrid work
- English
- No degree
- School
- Annual leave
- Employee assistance programme
5d
Receptionist
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4d
Senior Digital Marketing Manager / Head of Marketing
Wellbeing Group —Worcester
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
- Free parking
Quick apply
Service Colleague (Express)
ASDA —Gloucester
- £13.10 - £15.64 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
3d
Referral Taker
Gloucestershire County Council —Gloucester
- £28,142 - £29,540 a year
- Hybrid work
- English
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
6d
Duty Manager
The Range —Gloucester
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
6d
Innovation Lead
Plexal —Cheltenham
- £65,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Mentoring
2d
Assistant Manager
Loungers —Gloucester
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
6d
Statutory Advocate
ONSIDE Independent Advocacy —Hereford
- £24,455 - £27,500 a year
- Communication skills
- Employee assistance programme
- Sick pay
Head of Pricing
Open GI —Worcester
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
11d
General Manager
Curio Lounge —Stroud
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
Assistant Manager
Portivo Lounge —Gloucester
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
6d
Team Leader - Democratic & Electoral Services (Maternity Cover)
Gloucestershire County Council —Gloucester
- £41,771 - £46,142 a year
- English
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
Hub Site Manager
Greenshaw Learning Trust —Gloucester
- £37,280 - £40,777 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
3d
IT Product Manager - M365 Platform and Security
EDF Energy —Gloucester
- From £70,000 a year
- Hybrid work
- Product management
- Travel
- Communication skills
9d
Head of B2C Sales
Cotswold Energy Group —Stonehouse
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
Quick apply
Night cleaner
Stagecoach —Gloucester
- £13.67 an hour
- Part-time
- Employee assistance programme
- Employee discount
Head of Project Management
Cotswold Energy Group —Stonehouse
- Full-time
- Project management
- Bachelor's degree
- Mentoring
- Free parking
Quick apply

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Head of Customer Service

Ecotricity
Stroud

Quick apply

Job details

Full-time
12 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Discounted or free food
Company pension
Company events
Employee discount
Paid volunteer time
Referral programme
On-site parking

Qualifications

Customer service
Root cause analysis
Leadership

Full job description

At Ecotricity, our customers are at the heart of everything we do. Our diverse operations team deliver the excellent customer experience that Ecotricity customers come to expect.

We are looking for a talented, energy-sector-experienced Head of Customer Service to join us in Stroud, Gloucestershire, for a minimum of 3 days a week. You will be responsible for the smooth running of our customer lifecycle, managing performance of cross functional and skilled teams delivering the day-to-day operation whilst continuously improving and challenging the way things are done.

Core responsibilities:

Lead by example - rolling your sleeves up to get into the work to understand why customers are contacting us, why accounts are unbilled and what trends we’re seeing
Manage and develop a group of team leaders who in turn look after customer service specialists across customer support, billing, home moves, upselling, Pay as you go and complaints
Develop a team of strong, high performing team leaders around you
You will develop and embed an inclusive, engaging, fun and rewarding culture and customer experience, setting the tone for your team
Establish and maintain strong relationships with internal and external stakeholders
Look at constant improvements of our processes, our people and our systems, combining your root cause analysis with your energy and service experience
Be the driving force behind our ongoing upskilling programme of work
Drive KPI’s to improve first customer contact resolution, improve and maintain service levels, reduce complaints, increase sales, reduce customer churn, reduce unbilled, and increase profitability through reducing our cost to serve
Understand, reduce and sustain BAU unbilled numbers through insight and analysis and address root causes
Drive the already excellent CAB scores so that we are number 1 in all areas
Monitor and improve the day to day running of the operational functions including but not limited to: Team management, Operational and real time reporting and Compliance
To comply with all DPA and GDPR guidelines

Essential skills:

Supplier Energy industry experience is critical and we will only be accepting applications from people who have this
You’ll have experience at head of management level in an operational role
Be a master at plate spinning, being able to manage multiple tasks, deadlines and people
Ready to roll up your sleeves and muck in by doing the doing
Be a team player and an awesome relationship builder who is able to build great working relationships with people across cultures and perspectives.
You are a confident and experienced people leader who can hit the ground running in a dynamic environment, happy to take on tasks in all areas – don't be afraid to get into the detail
Be super organised and think practically about all the tasks needed to get the job done
You are adaptable, positive and proactive and energised by working in a fast-paced environment characterised by constant change
You are someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery
You will be analytical, seeking out data and using this to inform your decisions.

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched.

When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain.

We call this turning 'bills into mills'.We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Benefits:

Casual dress
Company events
Company pension
Discounted or free food
Employee discount
Free parking
On-site parking
Referral programme

Ability to commute/relocate:

Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required)

Application question(s):

Will you require sponsorship in the future?

Work authorisation:

United Kingdom (required)

Location:

Stroud GL5 3BY (preferred)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

head of customer service jobs in gloucester, eng

Head of Customer Service

Head of Customer Activation

Case Responsible Officer (Substance Misuse)

Receptionist

Senior Digital Marketing Manager / Head of Marketing

Service Colleague (Express)

Referral Taker

Duty Manager

Innovation Lead

Assistant Manager

Statutory Advocate

Head of Pricing

General Manager

Assistant Manager

Team Leader - Democratic & Electoral Services (Maternity Cover)

Hub Site Manager

IT Product Manager - M365 Platform and Security

Head of B2C Sales

Night cleaner

Head of Project Management

I want to receive the latest job alerts for head of customer service in gloucester, eng

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