Work, Jobs in Gloucester, Gls (with Salaries)

Client Relations Assistant
Holland Cooper —Cheltenham
- £26,500 a year
- Full-time
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Retail Assistant
Iceland —Gloucester
- £11.60 - £12.71 an hour
- Part-time
Visitor Experience Assistant (Museum)
Gloucestershire County Council —Gloucester
- £24,796 a year
- Weekend availability
- Customer service
- English
- Café
- Annual leave
- Employee assistance programme
12d
Sales Advisor
Hotel Chocolat —Gloucester
- £13.05 an hour
- Customer service
- Hotel
- Café
- Employee discount
8d
Insurance Sales Agent
Neilson Financial Services —Gloucester
- £30,000 - £40,000 a year
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Travel Sales Consultant
Trailfinders —Cheltenham
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Wellbeing & Emotional Support Practitioner
ONSIDE Independent Advocacy —Evesham
- £25,500 - £28,000 a year
- Experience working with children
- Employee assistance programme
- Sick pay
Sales Assistant 12 Hours
The Entertainer —Gloucester
- £11.15 - £12.71 an hour
- 12 hour shift
- Customer service
- Merchandising
Quick apply
Part Time Supervisor
The Dune Group —Gloucester
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
IT & Cyber Support Trainee (Degree Apprenticeship)
Assure Technical —Malvern
- £18,000 - £23,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Relocation assistance
Quick apply
12d
Sales Assistant (Part-Time)
Pandora Jewelry —Gloucester
- £13.25 an hour
- Part-time
- Customer service
- Employee discount
Collections Assistant
Ecotricity —Stroud
- £25,550 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Free parking
- Store discount
Quick apply
Sessional Youth Worker
The Children's Society —Cheltenham
- £14.34 an hour
- Weekend availability
- Experience working with children
- Annual leave
Temporary Staffing Coordinator, Band 3
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Continuous improvement
- Data entry
- Recruiting
- Annual leave
- Employee discount
2h
Part Time Bar Staff
Turmut-Hoer —Barnwood
- Part-time
- Serving
- Bar
- Sales
- Annual leave
- Employee discount
Quick apply
3h
Customer Assistant
John Lewis & Partners —Cheltenham
- £13.00 - £13.25 an hour
- Temporary
- Customer service
- Computer literacy
- Merchandising
6h
Library Assistant
Gloucestershire County Council —Gloucester
- £26,403 - £27,694 a year
- Hybrid work
- Computer literacy
- English
- Experience working with children
- Annual leave
- Employee assistance programme
6h
Duty Manager
halo leisure —Gloucester
- £14.18 an hour
- Computer literacy
- Annual leave
6h
Night Auditor
Leonardo Hotel Cheltenham —Shurdington
- Night shift
- Hotel
- Team management
- Recruiting
- Referral programme
Quick apply
7h
Nursery Clerical Admin, Band 2
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £25,272 a year
- Part-time
- Typing
- Annual leave
- Employee discount
8h

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Client Relations Assistant

Holland Cooper -
Cheltenham

Quick apply

Job details

Permanent | Full-time
£26,500 a year

Benefits

Store discount
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Live chat
CRM software
Customer service call handling
Salesforce
Internal department liaison
Complaint handling
Continuous improvement
Customer interaction
Communication skills

Full job description

Founded in 2008, Holland Cooper is a luxury British lifestyle brand renowned for its timeless design, exceptional craftsmanship, and distinctive blend of heritage and modern sophistication. With a strong focus on tailoring, premium fabrics, and elevated styling, the brand has built a loyal global following and a powerful visual identity. At Holland Cooper, creativity, attention to detail, and commercial awareness sit at the heart of everything we do.

We're looking for a Client Relations Assistant to join our team -You'll be part of a close-knit team delivering a premium, personalised experience across every customer touchpoint. If you're organised, personable, and take real pride in getting things right, we'd love to hear from you.

Key Responsibilities:

Deliver a premium, personalised customer experience across phone, email, chat and in-person interactions, meeting SLA requirements and personal KPIs.
Assist in resolving customer queries and complaints professionally, escalating complex issues to management in line with HC's tone of voice.
Support the team in monitoring and maintaining group KPIs and team objectives.
Maintain accurate client records in CRM systems and keep order statuses up to date.
Assist in the implementation and ongoing management of customer experience initiatives and process improvements, including cross-departmental communications and shared worksheets.
Support the administrative duties of the Client Relations team within the order management process.
Manage and update internal systems, working alongside departments including exports, ecommerce, warehouse and finance.
Contribute to weekly team meetings, bringing ideas for continuous improvement to the customer journey.
Maintain up-to-date knowledge of collections, product details and brand heritage through ongoing training and seasonal updates.
Contribute to individual and team KPIs, identify recurring issues, and support continuous improvement initiatives to enhance service quality.

Key Competencies/Behaviours:

Warm, professional communicator with strong interpersonal skills, comfortable across phone, email and in-person interactions.
Highly organised with the ability to multitask and manage competing priorities calmly.
Customer-centric mindset with a genuine focus on quality and responsiveness.
Accurate and detail-oriented.
Proactive and solutions-focused, able to use initiative without waiting to be asked.
A team player who is also comfortable working independently.
Adaptable and willing to learn new processes and tools quickly.
Flexible and reliable, including during extended peak trading hours.

Skills/Experience Required:

Experience in a customer service, client support or related role.
Familiarity with CRM systems and customer support tools.
Excellent verbal and written communication skills.

Benefits

Competitive salary
25 Days Holiday plus bank holidays
Have your Birthday Day off on us to celebrate you
Increased benefits with length of service (e.g. holiday, pension contributions)
Enhanced Maternity and Paternity pay
Generous staff discount and staff shop available
Fresh fruit and pastries delivered weekly
Cycle to Work Scheme
Employee Assistance Programme, including mental health support

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

jobs in gloucester, gls

Client Relations Assistant

Retail Assistant

Visitor Experience Assistant (Museum)

Sales Advisor

Insurance Sales Agent

Travel Sales Consultant

Wellbeing & Emotional Support Practitioner

Sales Assistant 12 Hours

Part Time Supervisor

IT & Cyber Support Trainee (Degree Apprenticeship)

Sales Assistant (Part-Time)

Collections Assistant

Sessional Youth Worker

Temporary Staffing Coordinator, Band 3

Part Time Bar Staff

Customer Assistant

Library Assistant

Duty Manager

Night Auditor

Nursery Clerical Admin, Band 2

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