To apply, please send your CV and a covering letter of no more than 2 sides of A4 in length and which outlines why you believe that you are suitable for the role to Centre Administrator Angela Tocknell at [email protected] by midday on Monday 10th August 2026. Applications without a covering letter will not be considered.
JOB TITLE: Retail Performance Manager
PURPOSE OF THE POSITION:
· To maximise income and maintain regard for asset value, as required by the Centre Manager and Multi-Realm Head Office.
· To maintain at all times the requisite level of customer and occupier satisfaction
· To assist the Centre Manager with the implementation of the overall strategy including the Business Plan and day-to-day operational aspects associated with the management of the Centre.
MAIN ACCOUNTABILITIES AND DUTIES:
· Assist the Centre Manager to develop strong relationships with tenants to maximise income and ensure that they maximise their sales potential
· Analyse and report on retailer performance and sales data to identify trends and growth opportunities with the capability to present and report on findings to clients and senior management
· Develop and maintain appropriate strategies with underperforming brands in order to drive footfall and revenue
· Assist the Centre Management team with the development and implementation of innovative on-site and local marketing and PR activity aimed at maximising customer spending and increasing levels of footfall in accordance with the marketing plan for the Centre.
· In conjunction with the Centre Manager, seek to instigate income-generating promotional activity, whilst maintaining the standards and overall positioning of the centre.
· Assist the Centre Manager in the preparation, implementation and management of Service Charge budgets, ensuring that appropriate service levels are provided to deliver best and sustainable value for money.
· Maintain a detailed awareness of all existing and impending Statutory Requirements that could affect the asset, or Multi-Realm’s responsibilities as an employer, and assist with the implementation of appropriate systems to protect/enhance asset value and minimise risks and liabilities.
· Maintain effective and harmonious relationships with suppliers and service providers.
· Assist the Centre Manager to ensure that any actions of any tenant, supplier, service provider or employee are carefully vetted and monitored to minimise the risk of such actions having a detrimental effect on the asset.
· Liaise with the Centre Manager and Multi-Realm Head Office in relation to new projects / refurbishments / extensions and in providing advice and input in relation to operational strategies and fully involve all relevant parts of the business as appropriate (Finance, Management Information, Projects, etc).
· Adhere at all times to procedures, including the policing and maintenance of management records and routines, at all times having particular regard to all operating guidelines.
· To work with the Centre Manager and Head Office personnel to continually raise the effectiveness and performance of the Centre team.
· To maintain at all times the requisite level of customer and occupier satisfaction, maximisation of income and regard to asset value.
· Fulfil any other reasonable duties that may be requested by the Centre Manager.
WORK EXPERIENCE REQUIRED:
· At least 3 years’ experience in retail management, shopping centre, or a multi-site retail role (essential)
· Strong analytical skills and confidence in working with sales and performance data (essential)
· A commercial mindset, with the ability to identify revenue generating opportunities (essential)
· Excellent communication and relationship building skills (essential)
· The ability to work cross functionally with teams across leasing, marketing and operations (essential)
· The embodiment of Multi-Realm’s values
QUALIFICATIONS/TRAINING REQUIRED:
· Competence in the use of Microsoft Office, particularly Excel, Word and Outlook, as well as proficiency in the use of more specialist CRM packages (essential)
· Knowledge of retail products, trends and services (essential)
· Understanding of sales and customer service principles (desirable)
· Analytical skills to identify trends and opportunities (desirable)
KEY COMPETENCIES REQUIRED:
· Excellent communication, interpersonal, and relationship-building skills.
· Strong listening and problem-solving abilities.
· Empathy and customer focus.
ESG Statement
· As a company, we are dedicated to creating positive environmental, social, and governance impacts. Our commitment to sustainable and ethical business practices shapes everything we do, from reducing our carbon footprint to supporting an inclusive and equitable workplace. We encourage our employees to contribute to our ESG goals by integrating responsible practices into their daily work and supporting initiatives that create long-term value for all stakeholders.
· Join Multi Realm, a proud BCorp business in building a more sustainable and socially responsible future.
Job Type: Full-time
Pay: Up to £41,000.00 per year
Benefits:
- Company pension
- Free parking
- Private medical insurance
Work Location: In person
