Helpdesk manager Work, Jobs in Godalming, Sry (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
10d
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
11d
Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Shift Lead - Food - Ladymead Guildford
Marks & Spencer —Guildford
- £14.47 an hour
- Full-time
- Employee discount
Payroll Specialist - 12 month FTC
BDO —Gatwick Airport
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
- Sick pay
Performance & Data Manager - Sky Spaces
Emcor —Isleworth
- Full-time
- Microsoft Powerpoint
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
IT Engineer
Class Technology Solutions Ltd —Guildford
- £32,000 - £35,000 a year
- Full-time
- Azure
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Electrical Technician
University of Surrey —Guildford
- £37,694 - £42,254 a year
- Full-time
- University
- Annual leave
11d
People Service Delivery Administrator
ISS Facility Services —Weybridge
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Services Adviser
Havant & South Downs College —Alton
- £8,940.22 - £24,703.40 a year
- Part-time
- Customer service
- English
- Administrative experience
3d
Front of House - Receptionist
Royal Surrey NHS Foundation Trust —Epsom
- £13.57 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Network Manager
HSBC Global Services Limited —Kingston upon Thames
- Full-time
- Financial services
- Banking
7d
Hospital Materials Management Fluids Operative
Eleanor Hospital Logistics —Sutton
- From £12,000 a year
- Part-time
- Heavy lifting
- Forklift
- Warehouse experience
Quick apply
Performance Data Manager
OCS Group —Isleworth
- Microsoft Powerpoint
- Leadership
Quick apply
Shift Lead - Food - Alton SF
Marks & Spencer —Alton
- £14.47 an hour
- Full-time
- Employee discount
HVAC Technician (Slough/Reading)
City Facilities Management (UK) —Reading
- £46,994 a year
- Overtime
- Customer service
- Travel
- HVAC
- Employee discount
- Life insurance
Senior Trust Administrator, MENA Team
HSBC Global Services Limited —St. Helier
- Full-time
- Communication skills
- Tax experience
7d
HVAC Technician (Southwest London / Heathrow)
City Facilities Management (UK) —South West London
- £46,994 a year
- Overtime
- Customer service
- Travel
- HVAC
- Employee discount
- Life insurance

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
10 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in godalming, sry

Helpdesk Technician (1st line)

Helpdesk Technician

Vacancy Project & Helpdesk Administrator

Infrastructure Technician

Junior Helpdesk Support Technician

Shift Lead - Food - Ladymead Guildford

Payroll Specialist - 12 month FTC

Performance & Data Manager - Sky Spaces

IT Engineer

Senior Electrical Technician

People Service Delivery Administrator

Customer Services Adviser

Front of House - Receptionist

Network Manager

Hospital Materials Management Fluids Operative

Performance Data Manager

Shift Lead - Food - Alton SF

HVAC Technician (Slough/Reading)

Senior Trust Administrator, MENA Team

HVAC Technician (Southwest London / Heathrow)

I want to receive the latest job alerts for helpdesk manager in godalming, sry

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