Senior advisor Work, Jobs in Godalming, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
11d
Senior HR Business Partner
Explore! —Farnborough
- £60,000 - £65,000 a year
- Presentation skills
- Human resources
- Recruiting
- Free parking
- Flexible schedule
9d
People Business Partner
Gordon Murray Group —Shalford
- Microsoft Office
- Continuous improvement
- Team management
Quick apply
Senior Style Advisor / Supervisor
Mint Velvet —Guildford
- Part-time
- Customer service
- Employee discount
Quick apply
Senior Healthy Lifestyle Advisor
ICE Creates —Reading
- £28,000 a year
- Weekend availability
- Hybrid work
- CRM software
- No degree
- Travel
- Health & wellbeing programme
- Sick pay
Quick apply
5d
Early Help Advisor
Surrey County Council —Woking
- From £30,647 a year
- Hybrid work
- Experience working with children
- Annual leave
- Employee assistance programme
11d
Head of People & Culture Business Partner
Yum! Brands —Woking
- Hybrid work
- Leadership
- Restaurant
- Annual leave
- Employee discount
Healthy Lifestyle Advisor
ICE Creates —Reading
- £26,227.50 a year
- Weekend availability
- Hybrid work
- CRM software
- No degree
- Travel
- Health & wellbeing programme
- Sick pay
Quick apply
5d
HR Specialist
RAPID CLEAN —Wokingham
- £35,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Human resources
- Organisational skills
- Free parking
- Annual leave
Quick apply
10d
HR Director
Capgemini —Woking
- Team management
- Leadership
Contact Centre Agent
Stellantis Financial Services —Redhill
- From £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Work from home
Quick apply
4d
Business Development Manager
Mysoft —Church Crookham
- £40,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Eton
- £28,000 - £35,000 a year
- Full-time
- Microsoft Office
- Travel
- Recruiting
Quick apply
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
12d
Strategic Employee Relations Business Partner
Civil Aviation Authority —Gatwick Airport
- £75,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
People Advisor- 12 month Fixed Term Contract
QinetiQ —Farnborough
- £46,350 - £51,500 a year
- Full-time
- Project management
- Mentoring
- Analytics
- Employee discount
Senior Domain Advisor - Defence Intelligence
Systematic —Farnborough
- Call to connect
- Presentation skills
- Travel
- Communication skills
- Employee discount
Volunteer Lead Co-Ordinator
DEBRA —Bracknell
- £19,200 - £21,600 a year
- Part-time
- Organisational skills
- Communication skills
Quick apply
11d
Deputy Children's Home Manager
Keys Children —Crawley
- £35,388 - £37,605 a year
- Budgeting
- Paid training
- Annual leave
Quick apply

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senior advisor jobs near godalming, sry

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

senior advisor jobs in godalming, sry

Assistant Customer Service Manager

HR Business Partner

Senior HR Business Partner

People Business Partner

Senior Style Advisor / Supervisor

Senior Healthy Lifestyle Advisor

Early Help Advisor

Head of People & Culture Business Partner

Healthy Lifestyle Advisor

HR Specialist

HR Director

Contact Centre Agent

Business Development Manager

HR Advisor - Health and Social Care

Sr Director, Drug Development Lead

Strategic Employee Relations Business Partner

People Advisor- 12 month Fixed Term Contract

Senior Domain Advisor - Defence Intelligence

Volunteer Lead Co-Ordinator

Deputy Children's Home Manager

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