www.dibor.co.uk
Role purpose
The Warehouse Manager will lead Dibor’s end-to-end e-commerce warehouse operation, ensuring customer orders are received, picked, packed and dispatched safely, accurately and on time. This is a visible, hands-on and data-led leadership role with clear accountability for daily KPIs, labour productivity, stock integrity, cost control, carrier performance and continuous improvement.
Success in this role means: a safe, organised and scalable operation that delivers the right product, in the right condition, to the right customer, at the promised time and at a controlled cost.
Key responsibilities
E-commerce fulfilment and service
Own the daily fulfilment plan across order release, picking, packing, dispatch, returns and stock put-away.
Translate website and marketplace demand into labour, workflow and capacity plans, with particular focus on seasonal peaks and promotional events.
Ensure carrier cut-off times, customer delivery promises and marketplace service-level requirements are consistently achieved.
Work closely with Customer Service, Buying, E-commerce, Finance and Marketing to resolve operational issues and protect the customer experience.
KPI ownership and performance management
Run daily start-up and performance meetings using a clear warehouse dashboard, with actions, owners and deadlines.
Monitor performance by shift, process and individual; identify the root cause of missed targets and implement corrective action promptly.
Set fair productivity standards and coach team leaders and colleagues to achieve them without compromising quality or safety.
Provide concise daily, weekly and monthly reporting, including trends, risks, capacity constraints and improvement priorities.
People leadership
Lead, motivate and develop warehouse team leaders, operatives and temporary labour through visible floor leadership and clear expectations.
Plan rotas and labour requirements in line with forecast order volumes, workload and agreed budgets.
Manage induction, training, probation, attendance, conduct and performance consistently, working with HR and senior management where required.
Build a culture of accountability, teamwork, pace, care and continuous improvement.
Stock control, systems and accuracy
Maintain accurate inventory through disciplined receiving, location control, replenishment, cycle counting and investigation of variances.
Ensure products, locations and transactions are correctly recorded within warehouse, order-management and marketplace systems.
Reduce damages, shortages, mis-picks and avoidable returns through process control, packaging standards and team training.
Support warehouse layout, slotting and systems improvements to increase capacity and shorten product travel time.
Health, safety and compliance
Take day-to-day ownership of a safe warehouse, ensuring risk assessments, safe systems of work, inspections and training are current and followed.
Maintain robust controls for vehicle movements, loading and unloading, work at height, manual handling, fire safety, housekeeping and warehouse equipment.
Investigate accidents, incidents and near misses, complete corrective actions and report themes to senior management.
Ensure contractors, agency workers, drivers and visitors follow site rules and are appropriately supervised.
Cost control and continuous improvement
Control warehouse labour, packaging, consumables, equipment and carrier-related costs against budget.
Use data and structured problem-solving to remove waste, simplify processes and improve throughput, accuracy and cost per order.
Lead practical improvement projects and ensure benefits are measured, sustained and embedded in standard operating procedures.
Support supplier, carrier and equipment-provider reviews using objective service and cost data.
Core KPI scorecard
Final targets will be agreed with management and reviewed as trading volumes and service requirements change.
KPI area
Measures
Customer & service
On-time dispatch; carrier cut-off compliance; order cycle time; cancellation rate; customer contacts caused by fulfilment.
Quality
Pick and pack accuracy; damage rate; mis-picks; fulfilment-related return rate; claims and rework.
Productivity
Orders and units per labour hour; pick/pack rate; backlog; overtime; agency usage; labour cost per order.
Stock
Inventory accuracy; cycle-count completion; goods-in accuracy; put-away time; stock adjustments and aged discrepancies.
Safety & people
Accidents and near misses; corrective-action closure; training compliance; absence; turnover; probation and performance reviews completed.
Cost & improvement
Warehouse cost per order; packaging cost; waste; carrier exceptions; improvement savings and project delivery.
Experience and skills
Essential
Proven warehouse management experience within e-commerce, retail distribution, direct-to-consumer or another high-volume order-fulfilment environment.
Strong track record of leading teams through daily targets, service deadlines and seasonal peaks.
Confident using warehouse and order data to set priorities, diagnose issues and improve performance.
Practical knowledge of inventory control, pick/pack operations, returns, carrier collections and warehouse systems.
Sound working knowledge of warehouse health and safety, risk assessment and incident investigation.
Commercial awareness, including labour planning, cost control and the operational impact of poor quality or late dispatch.
Clear, firm and respectful communication style, with the ability to manage performance and create accountability.
Strong organisation, attention to detail and willingness to be hands-on when operationally required.
Desirable
Experience supporting multiple online sales channels or marketplaces and their service-level requirements.
Experience with Shopify, warehouse-management systems, order-management systems or carrier platforms.
IOSH, NEBOSH or equivalent health-and-safety qualification; forklift or other relevant equipment knowledge.
Experience implementing warehouse layout, automation, scanning, packaging or process-improvement projects.
Leadership behaviours
Customer first: Understands that every warehouse decision affects the customer and the Dibor brand.
Own the number: Knows the KPIs, explains variances clearly and follows actions through to completion.
Visible leadership: Spends time on the floor, sets standards personally and addresses issues promptly.
Improve every day: Challenges inefficient processes and turns ideas into measurable, sustainable change.
Safe and fair: Never trades safety for speed and manages people consistently, respectfully and lawfully.
Initial priorities
Establish a reliable daily KPI dashboard and management rhythm.
Review warehouse structure, labour deployment, training coverage and peak-capacity plan.
Validate stock-accuracy controls and prioritise the largest causes of variance, damage and rework.
Work Location: In person
