Service and interaction design lead Work, Jobs in Gosforth, Twr (with Salaries)

Service and Interaction Design Lead
Health Research Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
5d
Digital Content Designer
Sage —Newcastle upon Tyne
- Hybrid work
- Agile
- Annual leave
10d
Marketing and Communications Manager
Sunderland Greyhound Stadium —Sunderland
- Social media management
13d
Service Designer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Quick apply
Project Team Leader Domestic Abuse Service (Female*)
Oasis Community Housing —Gateshead
- £32,176.17 a year
- Full-time
- Organisational skills
- Computer skills
- Leadership
- Sick pay
Quick apply
Strategic Prioritisation & Insight Lead
HM Revenue and Customs —Newcastle upon Tyne
- £65,869 - £72,711 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
13d
Lead Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Product management
- Travel
- Work from home
10d
Senior Service Designer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Home Stylist
OKA DIRECT LIMITED —Newcastle upon Tyne
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
5d
Lead Agile Delivery Manager
HM Revenue and Customs —Newcastle upon Tyne
- £71,725 - £79,481 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Work from home
3d
Store Manager
Mountain Warehouse —Dalton le Dale
- Full-time
- Customer service
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
13d
Principal Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £72,711 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
9d
Home Consultant
Tapi —Cramlington
- Full-time
- Sales
- Employee assistance programme
- Employee discount
3d
Principal Ecologist /Associate Director - Ecology Newcastle upon Tyne
Jacobs —Newcastle upon Tyne
- Hybrid work
- Team management
- Travel
- In-person
- Employee assistance programme
Lead Software Developer
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Presentation skills
- Software development
- AI
6d
PDRA - Atmospheric and Inter-farm Aerodynamics of Multi-gigawatt Wind Farms
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Engineering
- Research
- Annual leave
- Employee assistance programme
Postdoctoral Research Associate in theoretical atomic and molecular physics
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Doctoral degree
- Research
- University
- Annual leave
- Employee assistance programme
6d
Enterprise Architect
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
- Free parking
- Store discount
Quick apply
Enterprise Architect (Data)
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Work from home
- Flexible schedule
5d
Blast Technical Lead
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Business development
- Analysis skills
- In-person

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service and interaction design lead jobs near gosforth, twr

Service and Interaction Design Lead

Health Research Authority -
Newcastle upon Tyne

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Job details

Full-time
£57,528 - £64,750 a year
5 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Leadership
Communication skills
Design prototyping

Full job description

The Service and Interaction Design Lead plays a pivotal role within the User-Centred Design team in the Digital Directorate. This is a senior, expert practitioner position, responsible for providing professional leadership and ensuring that the most effective service and interaction design decisions are made to meet the needs of service users.

In this role, you will lead and develop the organisation’s design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA’s journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will contribute to strategic planning through service and interaction design, ensuring that all work is grounded in a user-centred, evidence-based approach to design and delivery.

You will play a key role in ensuring that service and interaction design solutions comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core design techniques such as blueprinting, user journey mapping, storyboarding and prototyping to create intuitive and effective services.

In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible and sustainable public services across the organisation.

Interviews will be held late September.

The service and interaction design lead will:
Demonstrate excellent communication skills, influencing across multiple groups of people including suppliers, external partners, and senior internal stakeholders, you will form a deep understanding of user and organisational needs.

Lead internal and external activities within the design specialism to develop and convey complex concepts.

Engage with stakeholders to facilitate and foster collaborative approaches to prioritising service and interaction design requirements of users and partners.

Lead a proactive approach to our alignment with the Government Service Standard and work with user centred design colleagues to constantly improve the design of our services.

Work collaboratively with the Head of User Centred Design and the product team to guide both design and organisational strategy and priorities.

Using expert knowledge and previous experience to advise on design standards, methods, tools and applications, so that optimum approaches and solutions are delivered to meet user needs, organisational objectives and policy intent.

Analyse and interpret functional and non-functional design requirements to ensure the overall needs of the business are met from a digital perspective

At the HRA, we are committed to fostering a supportive and inclusive working environment where we actively invest in the development and empowerment of our staff, enabling them to perform at their best. We strive to promote a healthy workplace culture where wellbeing, collaboration, and professional growth are valued and encouraged.

Working at the HRA, we support flexible working, recognising that home based or hybrid arrangements provides us with the most productive environment to work well. Where possible, we’ll offer a working pattern that suits you.

The HRA offers home based contracts for all locations. Newcastle, Manchester and Nottingham based staff can be office based and hybrid working arrangements are also possible. We encourage you to speak with us to explore how this could be accommodated.

We are committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community: age, disability, gender identity and expression, ethnicity, religion or belief, sex, sexual orientation and other diverse characteristics, and we have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

Please refer to the attached job description and person specification documents for full details about this role.

When completing your application, ensure you clearly demonstrate how your experience and skills align with the criteria outlined for this position.

We recognise that generative AI tools can be helpful in supporting applicants during the recruitment process, particularly for tasks such as proofreading, structuring, or refining written responses. However, we encourage candidates to use AI responsibly and sparingly. Applications should reflect your authentic voice, personal experiences, and genuine qualifications. Over reliance on AI-generated content can result in generic or inaccurate submissions that fail to meet the criteria or convey your individuality. Misrepresentation of skills, knowledge, or experience, including through AI-generated content, may lead to the rejection of your application, withdrawal of your offer, or your dismissal if you do start with us. If you choose to use AI, please ensure it enhances rather than replaces your own input, and be transparent about its use where appropriate. False and insincere examples go against our values of integrity and transparency.

Important information

We are unable to offer employment under any sponsorship arrangement as we do not hold a sponsorship licence. Applications requiring sponsorship will not be considered.

Applications that do not clearly demonstrate how the essential criteria outlined in the person specification are met will not be shortlisted.

Only the information provided in the application form will be considered. CVs will not be reviewed.

We do not accept applications via recruitment agencies or other third parties.

The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications.

Our fixed term roles are also open to applicants who wish to apply on a secondment basis. Applicants who fit this category are advised to speak with their line manager before applying and visit their organisations Secondments Policy.

Organisational structure and directorate overview

The HRA is made up of five directorates: Approvals, Chief Executive, Digital, Policy and Partnerships and Resources.

This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRA’s portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems. The directorate owns, develops, and delivers the HRA’s digital strategy in line with government digital and functional standards.

The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.

Apply Now

Refine Your Search

service and interaction design lead jobs in gosforth, twr

Service and Interaction Design Lead

Digital Content Designer

Marketing and Communications Manager

Service Designer

Project Team Leader Domestic Abuse Service (Female*)

Strategic Prioritisation & Insight Lead

Lead Product Manager

Senior Service Designer

Home Stylist

Lead Agile Delivery Manager

Store Manager

Principal Data Analyst

Home Consultant

Principal Ecologist /Associate Director - Ecology Newcastle upon Tyne

Lead Software Developer

PDRA - Atmospheric and Inter-farm Aerodynamics of Multi-gigawatt Wind Farms

Postdoctoral Research Associate in theoretical atomic and molecular physics

Enterprise Architect

Enterprise Architect (Data)

Blast Technical Lead

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