Client relations manager Work, Jobs in Granton, Edh (with Salaries)

Operations Manager
BidvestNoonan —Musselburgh
- £38,000 a year
- Full-time
- English
- Quality control
- Travel
Quick apply
Area Operations Manager
Cleanology —Edinburgh
- £35,000 - £38,000 a year
- Weekend availability
- Travel
- Human resources
- Recruiting
- Annual leave
- Gym membership
Quick apply
2d
Marketing & Communications Manager (Edinburgh or Munich)
Exergy3 —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Social media management
- Bachelor's degree
- Annual leave
Quick apply
4d
Project Manager (Development)
EdinburghAirport —Edinburgh
- £43,915 a year
- Full-time
- Management
- Leadership
- Negotiation
13d
Legal Services Manager
Scottish Legal Aid Board —Edinburgh
- From £61,820 a year
- Full-time
- No degree
- Conflict management
- Mentoring
- Annual leave
- Employee assistance programme
1h
HR Officer
Carr Gomm —Edinburgh
- £26,391.15 - £27,798.17 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Communication skills
7d
E+ Senior Accreditation Manager
British Council —Edinburgh
- £38,820 a year
- Hybrid work
- English
- Analysis skills
- No degree
13d
Project Manager (Development)
Edinburgh Airport —Edinburgh
- From £43,915 a year
- Full-time
- Management
- Business development
- Leadership
- Free parking
- Employee assistance programme
13d
Operations Manager – Leakage Framework
Hydrosave UK Ltd —Edinburgh
- Up to £52,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
- Employee assistance programme
- Employee discount
E+ Accreditation Manager
British Council —Edinburgh
- £30,839 a year
- Hybrid work
- English
- Analysis skills
- No degree
13d
Contract Manager (All Grades) – Contract Services
Turner & Townsend —Edinburgh
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Travel
Quick apply
HR Consultant
AAB —Edinburgh
- £30,000 - £32,000 a year
- Hybrid work
- Management
- Sales
- Research
- Annual leave
- Employee assistance programme
6d
Employee Relations Transformation Lead
FNZ —Edinburgh
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Life insurance
BIM Manager - Senior Consultant – Real Estate – UK Wide
Turner & Townsend —Edinburgh
- Full-time
- Hybrid work
- Research
Quick apply
6d
Finance Assistant/Administrator
ML Photonic Ltd —Dunfermline
- £28,000 - £35,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
Quick apply
1d
Client Portfolio Manager - Private Equity
Columbia Threadneedle Investments —Edinburgh
- Full-time
- CRM software
- Business development
- In-person
- Work from home
Senior Manager or Assistant Director, Valuations
Deloitte —Edinburgh
- Hybrid work
- Business development
- Presentation skills
- Communication skills
4d
Project Requirements Manager
Turner & Townsend —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
Quick apply
CDE Lead / Principal Consultant - Real Estate - UK Wide
Turner & Townsend —Edinburgh
- Full-time
- Management
- No experience needed
- Presentation skills
Quick apply
Contract Manager, Quality & Risk Management, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Project management
- Contracts

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Operations Manager

BidvestNoonan -
Musselburgh

Quick apply

Job details

Permanent | Full-time
£38,000 a year

Qualifications

Supplier ordering
Accident and incident report completion
Driving Licence
Stock ordering
Employee relations case handling
Client engagement
Safety toolbox talks
English
Complaint handling
Performance management
Health and safety inspection
Health and safety audits
Quality assurance
Quality control
Staff training
Human resources
Relationship management
Customer interaction
Budgeting
Training & development
Stock replenishment
Safety compliance inspections
Stock coordination
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Health and safety briefings
Portable appliance testing (PAT)
New starter paperwork completion for onboarding
Time management

Full job description

About The Role

Role reports into Key Account Manager and will cover 5 sites in Edinburgh and Aberdeen.

Hours of Work: 40 hours per week, Monday to Friday, with a 30-minute unpaid break per day.

Working Hours: Between 5:00 pm to 3am (flexibility will be required to meet the requirements of the role)

Company Car: Company car provided or car allowance.

_______________________________________________________________________________

Job Description

To oversee, co-ordinate and support the site management of the operations at the various sites / garages he/she is responsible for. To provide assistance to the Key Accounts Manager. Duties include managing people’s performance, customer service, procurement, budget management, managing quality and resolving day-to-day operational issues to ensure the client’s satisfaction. You will be required to travel to various sites.

Managing People's performance:

Ensure Quality Audits are conducted as per contractual agreement.

Monitor and manage targets set for the Site Management.
Ensure training and induction is conducted for all staff.
Ensure employees wage sheets are accurate and completed on time and submitted to the Transport team every Monday by midday.
Motivate staff where necessary / possible.
Attend to disciplinary and grievance issues as per the company procedures.
Ensure Health and Safety regulations are adhered to at all times.
Ensure all accidents / incidents are reported as per company policy and procedure.
Provide regular feedback to management.

Manage Resources (People, Equipment, Materials, Stock, Uniforms, Vehicles etc,):

Ensure sites have adequate stock levels. Ensure monthly material orders are correct and completed on time.
Conduct on site periodic stock audits.
Ensure stock orders are within budgets.
Ensure wages are within weekly budgets.
Ensure sites are adequately staffed within budget.
Ensure contingency plans are in place to ensure staffing levels are accurate and are within budget.
Provide regular feedback to management.

Administration:

Handle all administration commensurate with role e.g. starter forms, disciplinary hearings, grievances, salary queries, client reports, quality reports, etc.
Ensure CAR/TASK is being completed correctly for both Daily Reporting and Periodic cleans. Monitor cleans completed as per contract specification and resolve any shortfalls in either standard or quantity.
Ensure all correspondence is dealt with appropriately and within a reasonable time period.
Ensure all queries are forwarded to the relevant parties and resolved.
Ensure all client and quality reports are submitted in good time and are of a good standard.

Customer Service (Managing Client Relations):

Maintain regular contact with client(s) and ensure good relations are upheld.

Regularly update client(s) and keep them informed of site’s progress. (eg: regular meeting, providing quality reports, etc.)
Correspondence concerning contracts, queries, complaints etc.
Use all forms of communication.
Hold formal minuted meetings at least once per month.
Regular meetings are held, and records kept.
Aim to exceed customer’s expectations.
Ensure that customer’s queries are dealt with as a priority.
All correspondence should make use of good grammatical English.
Ensure that new starter forms are 100% correct. Ensure that RTW work documents are correct and originals have been seen. New start forms and associated documents are forwarded to HR office on the same day for processing. No one can start without a pin number.

Manage Quality:

Ensure sites are aware of their quality specification.
Ensure quality specification is met.
Ensure poor performance is met by retraining and or disciplinary action.

Training:

Identify training needs of staff.
Arrange for training/retraining.
Ensure training is delivered where possible / necessary.
Evaluate all training.
Identify problem areas and introduce corrective action.

Health and Safety:

Ensure ALL accidents and near misses are reported as per company policy.
Ensure PPE is worn at all times, ordering new when required.
Ensure fire drills and evacuation drills are conducted regularly with reference to the client’s procedures
Ensure al exit routes are kept clear and are accessible
Ensure Health and Safety training is conducted for all staff.
Ensure RA’s are up to date and site specific and sign off sheet has been signed by all employees.
Delivery SSOW refresher training and Safety Briefs as per company policy.
Ensure all assets on site are PAT tested and in a safe working order.
Report any defected assets for repair immediately and quarantine until made good
Company directive states that ALL accidents and near misses MUST be reported.
Regular Health and Safety audits and checks must be conducted and documented, with action plans for corrections clearly defined.

Transport Compliance Check:

Ensure Site Manager is completing the compliance checklist regularly and rectifying any discrepancies.

Core Competencies

Knowledge:

Cleaning Operations
Health and Saftey
Employment Legislation
Basic Financial Control
Administrative Procedures
HR knowledge

Skills:

Managing performance
Communication skills
Time management
Budget management
Multi Tasking

Attitude:

Honest
Pro-Active
Efficient
Customer Focused

Education, Qualifications and Experience:

At least two years of cleaning industry experience or management experience.
Experience of managing staff and budgets is essential.
Excellent communication skills in English are essential.
Clean driving licence.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

client relations manager jobs in granton, edh

Operations Manager

Area Operations Manager

Marketing & Communications Manager (Edinburgh or Munich)

Project Manager (Development)

Legal Services Manager

HR Officer

E+ Senior Accreditation Manager

Project Manager (Development)

Operations Manager – Leakage Framework

E+ Accreditation Manager

Contract Manager (All Grades) – Contract Services

HR Consultant

Employee Relations Transformation Lead

BIM Manager - Senior Consultant – Real Estate – UK Wide

Finance Assistant/Administrator

Client Portfolio Manager - Private Equity

Senior Manager or Assistant Director, Valuations

Project Requirements Manager

CDE Lead / Principal Consultant - Real Estate - UK Wide

Contract Manager, Quality & Risk Management, Technology & Transformation

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