Job Ref: INT25798
Branch: Mercure Bedford Centre Hotel
Location: Mercure Bedford Centre Hotel, Bedford
Salary/Benefits: £31,500 per annum
Contract type: Permanent
Hours: Full Time
Shift pattern: Varied as per business requirements
Hours per week: 40 hours per week
Posted date: 14/08/2026
Closing date: 14/09/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
A day in the life of…
As a Duty Manager you’ll be responsible for managing our teams and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing shift operations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You will play a key part in developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.
What do we need from you?
- You’ll have prior experience and good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service, Food and Beverage and Housekeeping.
- You should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
- Strong leadership and organisational skills to effectively motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the hotel operates smoothly and efficiently.
- We’re looking for you to have a good understanding of hotel software and systems.
- Five years experience in a hotel setting required.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
The Mercure Bedford Centre is ideally situated in the heart of the busy market town of Bedford and is ideal for business and leisure guests. Thanks to our prime location, we have great transport links which make getting around by rail or car a breeze. On-site parking is available, and you're within walking distance of Bedford Railway Station. On the bank of the River Great Ouse, our restaurant and bar offers beautiful panoramic views over the river and surrounding area.
We're close to the M1 and just a mile off the A6, so you'll have easy access to local attractions like the Higgins Museum, Silverstone Circuit race track, John Bunyan Museum, Bedford Park and Woburn Safari Park. We have seven air-conditioned meeting rooms fully equipped with modern technology. They're perfect for business conferences or celebratory occasions, accommodating up to 450 guests.
Our hotel is conveniently located to London Luton Airport, London Stansted Airport and London Heathrow Airport for international and domestic guests travelling by plane. Milton Keynes, Cambridge and Central London are all within reach too.
