Patient services lead Work, Jobs in Gravesend, Ken (with Salaries)

Quality and Locations Compliance Officer
Communitas Clinics —Croydon
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Care Navigator/Receptionist
Meopham Medical Centre —Meopham
- £12.71 an hour
- Part-time
- Front desk
- Cleaning
- Office experience
- Free parking
Quick apply
9d
Counsellor
Oxleas NHS Foundation Trust —Sheerness
- £41,959 - £50,117 a year
- Part-time
- Remote
- Presentation skills
- Case management
- Patient care
1d
Bank Counsellor - Bereavement Service (Allocation Coordinator)
Royal Trinity Hospice —London
- £25.69 an hour
- Microsoft Powerpoint
- Computer literacy
- Recruiting
- Store discount
- Annual leave
4d
Patient Advice & Liaison Service (PALS) Manager
University College London Hospitals NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Continuous improvement
- Team management
11d
Service Manager
Kent and Medway Mental Health NHS Trust —Maidstone
- £57,528 - £64,750 a year
- Full-time
- Management
- Recruiting
Lead Administrator
Kent Community Health NHS Foundation Trust —Maidstone
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Management
- Hospital
- Driving
- Work from home
12d
Hepatitis B Peer Support Lead (north east london)
The Hepatitis C Trust —London
- £28,860 a year
- Call to connect
- Recruiting
- Organisational skills
- Communication skills
- Annual leave
12d
Mental Health & Acute Trusts Partnership Lead
Change Grow Live —London
- £40,889.21 - £45,583.51 a year
- Communication skills
- Employee discount
- Referral programme
Learning and Development Lead - Clinic
Montu UK —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
Quick apply
6d
SARC Patient Crisis Worker - 0hrs Kent
Mountain Healthcare —Kings Hill
- £40.24 - £49.66 an hour
- Part-time
- Inventory control
- Computer literacy
- Administrative experience
- Annual leave
Quick apply
3d
People Advisor - 12 Month FTC
Doctor Care Anywhere —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Work from home
Quick apply
4d
Medical Personal Assistant
The Evewell —London
- £33,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Annual leave
- Employee assistance programme
Quick apply
12d
Patient Services Manager
Physio on the Green —London
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Administrative experience
Quick apply
Probation Service Officer - London
HM Prison & Probation Service —London
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
4d
Quality Manager
Communitas Clinics —Croydon
- Up to £55,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Patient Administration Lead – Wards
Circle Health Group —Orpington
- Up to £36,000 a year
- Part-time
- Hospital
- Microsoft Office
- Supervising experience
- Employee discount
- Life insurance
4d
Regional Recruiting Lead (EMEA & Asia Pacific)
General Atlantic Service Company, L.P —London
- Master's degree
- Analysis skills
- Bachelor's degree
Reception Supervisor NHS - Patient Services
Penrose Health —London
- Full-time
- Vital signs
- Continuous improvement
- Organisational skills
Quick apply
5d
111 First Crisis Hub Practitioner
South London and Maudsley NHS Foundation Trust —London
- £45,953 - £54,254 a year
- Full-time
- Team management
- Mentoring
- Annual leave
10d

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Quality and Locations Compliance Officer

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£35,000 a year

Qualifications

Meeting coordination
Stakeholder liaison
Compliance audits
Microsoft Office Suite
Complaint handling
Microsoft Office
Administrative experience
Organisational compliance experience
Compliance management
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Care Quality Commission compliance oversight
Clinical audit participation
Clinical audit
Clinical compliance monitoring
Organisational skills
Contracts
Clinical quality improvement projects
Care Quality Commission standards
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Analytics
Stakeholder management

Full job description

Are you passionate about healthcare quality, compliance, and making a real difference to patient care?

We are looking for a proactive and motivated Quality and Locations Compliance Officer to join our growing Quality Team. This is an exciting opportunity for someone who wants to build a long-term career in healthcare quality, governance, compliance, and patient safety while gaining hands-on experience across a range of clinical services.

Working closely with Service Managers, clinical teams, and operational colleagues, you will support the delivery of safe, effective, and compliant services across an allocated portfolio of clinic locations. You will play a key role in monitoring quality standards, conducting audits, supporting governance processes, and driving continuous improvement initiatives that positively impact patient experience and service performance.

If you are ambitious, eager to learn, and looking for a role with genuine progression opportunities, we'd love to hear from you.

What You'll Be Doing:

Quality Assurance & Compliance

You will act as a key quality and compliance resource for allocated clinic locations by:

Conducting routine site visits, compliance audits, and quality reviews.
Monitoring compliance against organisational, contractual, and regulatory standards.
Identifying areas for improvement and supporting teams to implement actions.
Tracking and monitoring actions arising from audits, inspections, and reviews.
Maintaining accurate audit records and compliance documentation.
Supporting services to maintain inspection readiness and regulatory compliance.
Escalating significant risks, concerns, or recurring issues to the Quality Manager.

Governance & Quality Support

You'll help strengthen governance processes across the organisation through:

Supporting the delivery of the clinical governance framework.
Coordinating governance meetings, including agendas, minutes, and action tracking.
Assisting with clinical audit programmes and reporting activities.
Supporting policy, procedure, and SOP reviews.
Helping services prepare for inspections, external audits, and commissioner visits.

Complaints, Incidents & Patient Safety

You will contribute to a culture of learning and improvement by:

Maintaining complaints, incident, and significant event tracking systems.
Supporting investigations and information gathering.
Assisting with reports, responses, and governance documentation.
Monitoring actions arising from complaints and incidents.
Identifying trends and themes to support organisational learning.
Promoting the sharing of lessons learned across teams.

Quality Improvement

You will actively support initiatives that drive service excellence by:

Assisting with quality improvement projects across services and locations.
Collecting and analysing quality and performance data.
Supporting improvements identified through audits, incidents, complaints, and feedback.
Promoting best practice and continuous learning across teams.

Information Governance

You will help ensure compliance with information governance requirements by:

Supporting Subject Access Requests (SARs), Freedom of Information (FOI) requests, and data rectification requests.
Maintaining information governance records and documentation.
Supporting compliance with organisational information governance policies.
Working with the Data Protection Officer as required.

About You

We are looking for someone who is organised, analytical, and passionate about improving quality within healthcare services.

Essential Requirements

Experience within healthcare quality, governance, compliance, audit, or administration.
Experience working in a healthcare, community, primary care, or regulated environment.
Understanding of quality assurance, governance, and compliance processes.
Strong organisational and administrative skills.
Ability to analyse information and identify trends, risks, and improvement opportunities.
Excellent written and verbal communication skills.
Strong relationship-building and stakeholder engagement skills.
Ability to work independently and manage competing priorities.
Proficiency in Microsoft Office and electronic information systems.
Willingness to travel regularly between clinic locations.

Desirable

Experience supporting audits, inspections, or compliance reviews.
Experience supporting complaints, incidents, or governance activities.
Experience contributing to quality improvement projects.
Knowledge of CQC requirements, NHS governance, and healthcare compliance frameworks.
Understanding of patient safety principles and PSIRF.
Aspiration to progress into a Quality Lead or Quality Manager position.

Why Join Us?

This is more than a compliance role. It's an opportunity to develop into a future leader within healthcare quality and governance.

We are committed to investing in our people and supporting career progression through structured development, mentoring, and practical experience.

Pay: £35,000.00 per year

Work Location: Hybrid remote in Croydon CR9

Quick apply

Refine Your Search

patient services lead jobs in gravesend, ken

Quality and Locations Compliance Officer

Care Navigator/Receptionist

Counsellor

Bank Counsellor - Bereavement Service (Allocation Coordinator)

Patient Advice & Liaison Service (PALS) Manager

Service Manager

Lead Administrator

Hepatitis B Peer Support Lead (north east london)

Mental Health & Acute Trusts Partnership Lead

Learning and Development Lead - Clinic

SARC Patient Crisis Worker - 0hrs Kent

People Advisor - 12 Month FTC

Medical Personal Assistant

Patient Services Manager

Probation Service Officer - London

Quality Manager

Patient Administration Lead – Wards

Regional Recruiting Lead (EMEA & Asia Pacific)

Reception Supervisor NHS - Patient Services

111 First Crisis Hub Practitioner

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